Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBEDU304 Mapping and Delivery Guide
Assist with the provision of pastoral care services to international students

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBEDU304 - Assist with the provision of pastoral care services to international students
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to assist with the provision of pastoral care services to students of an international education organisation. It focuses on the support needs of international students studying on student visas in Australian institutions, onshore and offshore.It applies to individuals providing pastoral care services to international students, with some supervision and guidance, in an international education provider context. They will be working in the administration of education programs and projects in one or more international education sectors (schools, English language teaching organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore, public or private.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify pastoral care needs of international students
  • Identify potential pastoral care services requirements of student groups and individuals
  • Identify organisational risk management strategies in providing pastoral care services
  • Review organisational surveys of international student expectations and needs
       
Element: Provide advice to international students to meet pastoral care needs, within role parameters
  • Identify limitations and parameters of own role in relation to pastoral care specialisations for international students
  • Apply crosscultural communication skills when assisting in a range of student advisory settings
  • Refer students to personnel in pastoral care specialisations as applicable
  • Communicate information about international student support programs and services to students
  • Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements
  • Manage student information and records in compliance with privacy and confidentiality standards
  • Consult and debrief with work colleagues
       
Element: Identify compliance with legislative and regulatory requirements, and organisational policies and procedures
  • Identify legislative and regulatory requirements for pastoral care services
  • Identify organisational policy and procedures for pastoral care services
  • Review organisation’s compliance with education and training industry standards and codes for pastoral care services, and report in line with organisational procedures
  • Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures
       
Element: Communicate pastoral care services to clients and stakeholders
  • Identify appropriate external pastoral care services and document their contact and service details
  • Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services
  • Disseminate information about pastoral care services to international students in appropriate formats
  • Communicate information on organisational policies and procedures to clients and stakeholders
  • Review and monitor access to information and uptake of pastoral care services by international students
  • Identify and propose improvements to communication processes, formats and strategies
       
Element: Contribute to continuous improvement in pastoral care services
  • Record and maintain student case notes, in line with organisational requirements
  • Develop appropriate student support programs
  • Review student uptake of pastoral care services
  • Conduct student satisfaction surveys and make recommendations
  • Identify and propose improvements for access to and provision of pastoral care services
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify pastoral care needs of international students

1.1 Identify potential pastoral care services requirements of student groups and individuals

1.2 Identify organisational risk management strategies in providing pastoral care services

1.3 Review organisational surveys of international student expectations and needs

2 Provide advice to international students to meet pastoral care needs, within role parameters

2.1 Identify limitations and parameters of own role in relation to pastoral care specialisations for international students

2.2 Apply crosscultural communication skills when assisting in a range of student advisory settings

2.3 Refer students to personnel in pastoral care specialisations as applicable

2.4 Communicate information about international student support programs and services to students

2.5 Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements

2.6 Manage student information and records in compliance with privacy and confidentiality standards

2.7 Consult and debrief with work colleagues

3 Identify compliance with legislative and regulatory requirements, and organisational policies and procedures

3.1 Identify legislative and regulatory requirements for pastoral care services

3.2 Identify organisational policy and procedures for pastoral care services

3.3 Review organisation’s compliance with education and training industry standards and codes for pastoral care services, and report in line with organisational procedures

3.4 Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures

4 Communicate pastoral care services to clients and stakeholders

4.1 Identify appropriate external pastoral care services and document their contact and service details

4.2 Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services

4.3 Disseminate information about pastoral care services to international students in appropriate formats

4.4 Communicate information on organisational policies and procedures to clients and stakeholders

4.5 Review and monitor access to information and uptake of pastoral care services by international students

4.6 Identify and propose improvements to communication processes, formats and strategies

5 Contribute to continuous improvement in pastoral care services

5.1 Record and maintain student case notes, in line with organisational requirements

5.2 Develop appropriate student support programs

5.3 Review student uptake of pastoral care services

5.4 Conduct student satisfaction surveys and make recommendations

5.5 Identify and propose improvements for access to and provision of pastoral care services

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify pastoral care needs of international students

1.1 Identify potential pastoral care services requirements of student groups and individuals

1.2 Identify organisational risk management strategies in providing pastoral care services

1.3 Review organisational surveys of international student expectations and needs

2 Provide advice to international students to meet pastoral care needs, within role parameters

2.1 Identify limitations and parameters of own role in relation to pastoral care specialisations for international students

2.2 Apply crosscultural communication skills when assisting in a range of student advisory settings

2.3 Refer students to personnel in pastoral care specialisations as applicable

2.4 Communicate information about international student support programs and services to students

2.5 Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements

2.6 Manage student information and records in compliance with privacy and confidentiality standards

2.7 Consult and debrief with work colleagues

3 Identify compliance with legislative and regulatory requirements, and organisational policies and procedures

3.1 Identify legislative and regulatory requirements for pastoral care services

3.2 Identify organisational policy and procedures for pastoral care services

3.3 Review organisation’s compliance with education and training industry standards and codes for pastoral care services, and report in line with organisational procedures

3.4 Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures

4 Communicate pastoral care services to clients and stakeholders

4.1 Identify appropriate external pastoral care services and document their contact and service details

4.2 Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services

4.3 Disseminate information about pastoral care services to international students in appropriate formats

4.4 Communicate information on organisational policies and procedures to clients and stakeholders

4.5 Review and monitor access to information and uptake of pastoral care services by international students

4.6 Identify and propose improvements to communication processes, formats and strategies

5 Contribute to continuous improvement in pastoral care services

5.1 Record and maintain student case notes, in line with organisational requirements

5.2 Develop appropriate student support programs

5.3 Review student uptake of pastoral care services

5.4 Conduct student satisfaction surveys and make recommendations

5.5 Identify and propose improvements for access to and provision of pastoral care services

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify potential pastoral care services requirements of student groups and individuals 
Identify organisational risk management strategies in providing pastoral care services 
Review organisational surveys of international student expectations and needs 
Identify limitations and parameters of own role in relation to pastoral care specialisations for international students 
Apply crosscultural communication skills when assisting in a range of student advisory settings 
Refer students to personnel in pastoral care specialisations as applicable 
Communicate information about international student support programs and services to students 
Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements 
Manage student information and records in compliance with privacy and confidentiality standards 
Consult and debrief with work colleagues 
Identify legislative and regulatory requirements for pastoral care services 
Identify organisational policy and procedures for pastoral care services 
Review organisation’s compliance with education and training industry standards and codes for pastoral care services, and report in line with organisational procedures 
Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures 
Identify appropriate external pastoral care services and document their contact and service details 
Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services 
Disseminate information about pastoral care services to international students in appropriate formats 
Communicate information on organisational policies and procedures to clients and stakeholders 
Review and monitor access to information and uptake of pastoral care services by international students 
Identify and propose improvements to communication processes, formats and strategies 
Record and maintain student case notes, in line with organisational requirements 
Develop appropriate student support programs 
Review student uptake of pastoral care services 
Conduct student satisfaction surveys and make recommendations 
Identify and propose improvements for access to and provision of pastoral care services 

Forms

Assessment Cover Sheet

BSBEDU304 - Assist with the provision of pastoral care services to international students
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBEDU304 - Assist with the provision of pastoral care services to international students

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: