The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Provides leadership to team
Contributes positively to team performance
Provides coaching and mentoring support
Underpinning Knowledge*
* At this level the learner must demonstrate some relevant theoretical knowledge.
Underpinning knowledge relates to the essential knowledge and understanding a person needs to perform work to the required standard
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
The principles and techniques associated with:
the organisation of teams
team goal setting
devolving responsibility/accountability to teams
team dynamics
conflict resolution
gaining team commitment
monitoring and assessing team performance
Gain team commitment to the organisation's goals, values and plans
The forms of bias/discrimination and how to deal with them
Underpinning Skills
Functional literacy skills to access and use workplace information
Assessing the competence of the team
Facilitating the participation of team members
Working effectively with team members who have diverse work styles, aspirations, cultures and perspectives
Facilitating team development and improvement
Assessing competency development requirements
Gaining the trust and confidence of colleagues
Dealing with people openly and fairly
Using coaching and mentoring skills to provide support to colleagues
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competencies Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 2)- to assist team planning
Communicating ideas and information (Level 2)- with members of work team
Planning and organising activities (Level 2)- in association with team
Working with teams and others (Level 2)- to achieve team goals
Using mathematical ideas and techniques (Level 1)- to assist the development of team plans
Solving problems (Level 2)- to assist team performance
Using technology (Level 1)- to assist the management of information
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Provides leadership to team
Contributes positively to team performance
Provides coaching and mentoring support
Underpinning Knowledge*
* At this level the learner must demonstrate some relevant theoretical knowledge.
Underpinning knowledge relates to the essential knowledge and understanding a person needs to perform work to the required standard
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
The principles and techniques associated with:
the organisation of teams
team goal setting
devolving responsibility/accountability to teams
team dynamics
conflict resolution
gaining team commitment
monitoring and assessing team performance
Gain team commitment to the organisation's goals, values and plans
The forms of bias/discrimination and how to deal with them
Underpinning Skills
Functional literacy skills to access and use workplace information
Assessing the competence of the team
Facilitating the participation of team members
Working effectively with team members who have diverse work styles, aspirations, cultures and perspectives
Facilitating team development and improvement
Assessing competency development requirements
Gaining the trust and confidence of colleagues
Dealing with people openly and fairly
Using coaching and mentoring skills to provide support to colleagues
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competencies Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 2)- to assist team planning
Communicating ideas and information (Level 2)- with members of work team
Planning and organising activities (Level 2)- in association with team
Working with teams and others (Level 2)- to achieve team goals
Using mathematical ideas and techniques (Level 1)- to assist the development of team plans
Solving problems (Level 2)- to assist team performance
Using technology (Level 1)- to assist the management of information
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies