Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBFLM305 Mapping and Delivery Guide
Support operational plan

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBFLM305 - Support operational plan
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to provide support for operational practices and procedures within the organisation’s productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance.It applies to individuals who use planning and analytical skills to achieve the measurable, stated objectives of the team and the organisation. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non-routine activities that require some discretion and judgement.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Contribute to implementation of operational plan
  • Collect and record details of resource requirements and report to relevant personnel
  • Ensure the operational plan contributes to the achievement of the organisation’s performance and business plan
  • Identify key performance indicators to measure own and work team’s performance
  • Undertake contingency planning as required
  • Support the development and presentation of proposals for resource requirements as necessary
       
Element: Assist in recruiting employees and acquiring resources
  • Assist with employee recruitment and/or induction as required, within the organisation’s policies, practices and procedures
  • Acquire physical resources and services according to the organisation’s policies, practices and procedures, and in consultation with relevant personnel
       
Element: Support operations
  • Identify and utilise performance systems and processes to assess team progress in achieving plans and targets
  • Compare actual productivity and performance with identified short-term budgets, targets and performance results
  • Identify and report unsatisfactory performance to relevant personnel, to enable action to be taken to rectify situation
  • Provide coaching to support individuals and teams to use resources effectively, economically and safely
  • Support consultation processes for development and/or variation of the operational plan as required
  • Present recommendations for variation to operational plans to relevant personnel
  • Follow performance systems, procedures and recording processes in accordance with organisation requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to implementation of operational plan

1.1 Collect and record details of resource requirements and report to relevant personnel

1.2 Ensure the operational plan contributes to the achievement of the organisation’s performance and business plan

1.3 Identify key performance indicators to measure own and work team’s performance

1.4 Undertake contingency planning as required

1.5 Support the development and presentation of proposals for resource requirements as necessary

2 Assist in recruiting employees and acquiring resources

2.1 Assist with employee recruitment and/or induction as required, within the organisation’s policies, practices and procedures

2.2 Acquire physical resources and services according to the organisation’s policies, practices and procedures, and in consultation with relevant personnel

3 Support operations

3.1 Identify and utilise performance systems and processes to assess team progress in achieving plans and targets

3.2 Compare actual productivity and performance with identified short-term budgets, targets and performance results

3.3 Identify and report unsatisfactory performance to relevant personnel, to enable action to be taken to rectify situation

3.4 Provide coaching to support individuals and teams to use resources effectively, economically and safely

3.5 Support consultation processes for development and/or variation of the operational plan as required

3.6 Present recommendations for variation to operational plans to relevant personnel

3.7 Follow performance systems, procedures and recording processes in accordance with organisation requirements

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to implementation of operational plan

1.1 Collect and record details of resource requirements and report to relevant personnel

1.2 Ensure the operational plan contributes to the achievement of the organisation’s performance and business plan

1.3 Identify key performance indicators to measure own and work team’s performance

1.4 Undertake contingency planning as required

1.5 Support the development and presentation of proposals for resource requirements as necessary

2 Assist in recruiting employees and acquiring resources

2.1 Assist with employee recruitment and/or induction as required, within the organisation’s policies, practices and procedures

2.2 Acquire physical resources and services according to the organisation’s policies, practices and procedures, and in consultation with relevant personnel

3 Support operations

3.1 Identify and utilise performance systems and processes to assess team progress in achieving plans and targets

3.2 Compare actual productivity and performance with identified short-term budgets, targets and performance results

3.3 Identify and report unsatisfactory performance to relevant personnel, to enable action to be taken to rectify situation

3.4 Provide coaching to support individuals and teams to use resources effectively, economically and safely

3.5 Support consultation processes for development and/or variation of the operational plan as required

3.6 Present recommendations for variation to operational plans to relevant personnel

3.7 Follow performance systems, procedures and recording processes in accordance with organisation requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Collect and record details of resource requirements and report to relevant personnel 
Ensure the operational plan contributes to the achievement of the organisation’s performance and business plan 
Identify key performance indicators to measure own and work team’s performance 
Undertake contingency planning as required 
Support the development and presentation of proposals for resource requirements as necessary 
Assist with employee recruitment and/or induction as required, within the organisation’s policies, practices and procedures 
Acquire physical resources and services according to the organisation’s policies, practices and procedures, and in consultation with relevant personnel 
Identify and utilise performance systems and processes to assess team progress in achieving plans and targets 
Compare actual productivity and performance with identified short-term budgets, targets and performance results 
Identify and report unsatisfactory performance to relevant personnel, to enable action to be taken to rectify situation 
Provide coaching to support individuals and teams to use resources effectively, economically and safely 
Support consultation processes for development and/or variation of the operational plan as required 
Present recommendations for variation to operational plans to relevant personnel 
Follow performance systems, procedures and recording processes in accordance with organisation requirements 

Forms

Assessment Cover Sheet

BSBFLM305 - Support operational plan
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBFLM305 - Support operational plan

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: