Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBFLM312 Mapping and Delivery Guide
Contribute to team effectiveness

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBFLM312 - Contribute to team effectiveness
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Contribute to team outcomes
  • Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives
  • Support team members to meet expected outcomes
       
Element: Support team cohesion
  • Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility
  • Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities
  • Provide feedback to team members to encourage, value and reward team members’ efforts and contributions
  • Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required
       
Element: Participate in work team
  • Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions
  • Support the team to identify and resolve problems which impede its performance
  • Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers
       
Element: Communicate with management
  • Maintain open communication with line manager/management at all times
  • Communicate information from line manager/management to the team
  • Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to team outcomes

1.1 Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

1.2 Support team members to meet expected outcomes

2 Support team cohesion

2.1 Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility

2.2 Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward team members’ efforts and contributions

2.4 Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required

3 Participate in work team

3.1 Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions

3.2 Support the team to identify and resolve problems which impede its performance

3.3 Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers

4 Communicate with management

4.1 Maintain open communication with line manager/management at all times

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to team outcomes

1.1 Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

1.2 Support team members to meet expected outcomes

2 Support team cohesion

2.1 Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility

2.2 Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward team members’ efforts and contributions

2.4 Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required

3 Participate in work team

3.1 Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions

3.2 Support the team to identify and resolve problems which impede its performance

3.3 Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers

4 Communicate with management

4.1 Maintain open communication with line manager/management at all times

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives 
Support team members to meet expected outcomes 
Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility 
Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities 
Provide feedback to team members to encourage, value and reward team members’ efforts and contributions 
Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required 
Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions 
Support the team to identify and resolve problems which impede its performance 
Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers 
Maintain open communication with line manager/management at all times 
Communicate information from line manager/management to the team 
Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters 

Forms

Assessment Cover Sheet

BSBFLM312 - Contribute to team effectiveness
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBFLM312 - Contribute to team effectiveness

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: