Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBFRA404 Mapping and Delivery Guide
Manage a multiple-site franchise

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency BSBFRA404 - Manage a multiple-site franchise
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage a multiple-site franchise.A multiple-site franchise refers to an agreement between a franchisor and a franchisee for the operation of the franchise across more than one site or region.It applies to franchisees operating under formal franchising agreements over multiple sites.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan for managing multiple-site franchise
  • Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy
  • Document policies and procedures to support strategies for managing a multiple-site franchise
  • Determine and obtain physical resources to manage a multiple-site franchise
  • Determine and document practices to manage a multiple-site franchise
  • Design duplicate management systems for each site of operation under a multiple-site operation
       
Element: Appoint staff for multiple-site franchise
  • Select and recruit staff for a multiple-site franchise
  • Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site
  • Determine, document as an action plan, and implement learning needs of supervisors or managers
       
Element: Implement plan for managing multiple-site franchise
  • Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers
  • Develop a monitoring plan for management of a multiple-site franchise
  • Delegate tasks to supervisors or managers and followup to ensure completion
  • Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation
  • Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise
  • Design and implement schedule of activities to manage a multiple-site franchise
       
Element: Monitor multiple-site franchise
  • Monitor and implement plan for managing a multiple-site franchise
  • Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise
  • Identify and act on required interventions from monitoring process
  • Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites
  • Identify ongoing training needs for managers or supervisors and facilitate required training
       
Element: Review management of multiple-site franchise
  • Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise
  • Seek feedback and information from franchiser to inform review process
  • Identify improvements in management of sites from review process
  • Identify, communicate and implement improvements to managers or supervisors
  • Monitor effectiveness of improvements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan for managing multiple-site franchise

1.1 Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy

1.2 Document policies and procedures to support strategies for managing a multiple-site franchise

1.3 Determine and obtain physical resources to manage a multiple-site franchise

1.4 Determine and document practices to manage a multiple-site franchise

1.5 Design duplicate management systems for each site of operation under a multiple-site operation

2 Appoint staff for multiple-site franchise

2.1 Select and recruit staff for a multiple-site franchise

2.2 Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site

2.3 Determine, document as an action plan, and implement learning needs of supervisors or managers

3 Implement plan for managing multiple-site franchise

3.1 Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers

3.2 Develop a monitoring plan for management of a multiple-site franchise

3.3 Delegate tasks to supervisors or managers and followup to ensure completion

3.4 Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation

3.5 Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise

3.6 Design and implement schedule of activities to manage a multiple-site franchise

4 Monitor multiple-site franchise

4.1 Monitor and implement plan for managing a multiple-site franchise

4.2 Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise

4.3 Identify and act on required interventions from monitoring process

4.4 Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites

4.5 Identify ongoing training needs for managers or supervisors and facilitate required training

5 Review management of multiple-site franchise

5.1 Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise

5.2 Seek feedback and information from franchiser to inform review process

5.3 Identify improvements in management of sites from review process

5.4 Identify, communicate and implement improvements to managers or supervisors

5.5 Monitor effectiveness of improvements


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan for managing multiple-site franchise

1.1 Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy

1.2 Document policies and procedures to support strategies for managing a multiple-site franchise

1.3 Determine and obtain physical resources to manage a multiple-site franchise

1.4 Determine and document practices to manage a multiple-site franchise

1.5 Design duplicate management systems for each site of operation under a multiple-site operation

2 Appoint staff for multiple-site franchise

2.1 Select and recruit staff for a multiple-site franchise

2.2 Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site

2.3 Determine, document as an action plan, and implement learning needs of supervisors or managers

3 Implement plan for managing multiple-site franchise

3.1 Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers

3.2 Develop a monitoring plan for management of a multiple-site franchise

3.3 Delegate tasks to supervisors or managers and followup to ensure completion

3.4 Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation

3.5 Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise

3.6 Design and implement schedule of activities to manage a multiple-site franchise

4 Monitor multiple-site franchise

4.1 Monitor and implement plan for managing a multiple-site franchise

4.2 Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise

4.3 Identify and act on required interventions from monitoring process

4.4 Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites

4.5 Identify ongoing training needs for managers or supervisors and facilitate required training

5 Review management of multiple-site franchise

5.1 Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise

5.2 Seek feedback and information from franchiser to inform review process

5.3 Identify improvements in management of sites from review process

5.4 Identify, communicate and implement improvements to managers or supervisors

5.5 Monitor effectiveness of improvements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy 
Document policies and procedures to support strategies for managing a multiple-site franchise 
Determine and obtain physical resources to manage a multiple-site franchise 
Determine and document practices to manage a multiple-site franchise 
Design duplicate management systems for each site of operation under a multiple-site operation 
Select and recruit staff for a multiple-site franchise 
Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site 
Determine, document as an action plan, and implement learning needs of supervisors or managers 
Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers 
Develop a monitoring plan for management of a multiple-site franchise 
Delegate tasks to supervisors or managers and followup to ensure completion 
Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation 
Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise 
Design and implement schedule of activities to manage a multiple-site franchise 
Monitor and implement plan for managing a multiple-site franchise 
Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise 
Identify and act on required interventions from monitoring process 
Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites 
Identify ongoing training needs for managers or supervisors and facilitate required training 
Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise 
Seek feedback and information from franchiser to inform review process 
Identify improvements in management of sites from review process 
Identify, communicate and implement improvements to managers or supervisors 
Monitor effectiveness of improvements 

Forms

Assessment Cover Sheet

BSBFRA404 - Manage a multiple-site franchise
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBFRA404 - Manage a multiple-site franchise

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: