Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBFRA404B Mapping and Delivery Guide
Manage a multiple site franchise

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBFRA404B - Manage a multiple site franchise
Description This unit describes the performance outcomes, skills and knowledge required to manage a multiple site franchise.A multiple site franchise refers to an agreement between a franchisor and a franchisee for the operation of the franchise across more than one site or region.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to franchisees operating under formal franchising agreements over multiple sites.The unit BSBFRA502B Manage a franchise operation applies to franchisors managing multiple franchisees.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Management and Leadership - Franchising
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan for managing multiple site franchise
  • Determine strategies for managing multiple site franchise operations in consultation with the franchisor and within the franchisor's multiple site policy
  • Document policies and procedures to support strategies for managing a multiple site franchise
  • Determine and obtain physical resources to manage a multiple site franchise
  • Determine and document practices to manage a multiple site franchise
  • Design duplicate management systems for each site of operation under a multiple site operation
       
Element: Appoint staff for multiple site franchise
  • Select and recruit staff for a multiple site franchise
  • Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site
  • Determine, document as an action plan and implement learning needs of supervisors or managers
       
Element: Implement plan for managing multiple site franchise
  • Communicate and clarify policies, procedures and practices to manage a multiple site franchise with supervisors or managers
  • Develop a monitoring plan for management of a multiple site franchise
  • Delegate tasks to supervisors or managers and follow-up to ensure completion
  • Develop networks with other franchisees and multiple site operators to inform best practice for multiple site operation
  • Develop a review process for evaluating effectiveness and efficiency of management of a multiple site franchise
  • Design and implement schedule of activities to manage a multiple site franchise
       
Element: Monitor multiple site franchise
  • Monitor and implement plan for managing a multiple site franchise
  • Seek feedback from franchisor on effectiveness and efficiency of management of a multiple site franchise
  • Identify and act upon required interventions from monitoring process
  • Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites
  • Identify ongoing training needs for managers or supervisors and facilitate required training
       
Element: Review management of multiple site franchise
  • Implement review process for evaluating effectiveness and efficiency of management of a multiple site franchise
  • Seek feedback and information from franchiser to inform review process
  • Identify improvements in management of sites from review process
  • Identify, communicate and implement improvements to managers or supervisors
  • Monitor effectiveness of improvements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

implementing and reviewing strategy for all sites

documenting and monitoring plans for all sites

documenting interventions for all sites

knowledge of relevant legislation, codes of practice and national standards.

Context of and specific resources for assessment

Assessment must ensure:

access to business documentation

access to feedback from franchisor and managers or supervisors

access to an actual workplace or simulated environment

access to office equipment and resources.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

analysis of responses to case studies and scenarios

oral or written questioning to assess knowledge of franchising arrangements

review of documentation outlining practices used to manage a multiple site franchise

evaluation of documented training needs for managers or supervisors.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

communication and negotiation skills to resolve disputes

problem-solving skills to address disputes arising in the course of business operations

planning skills to manage multiple sites.

Required knowledge

occupational health and safety (OHS) requirements:

specific to nature and type of franchise

generic to all workplaces

specific to own safety such as manual handling

legislation, codes of practice and national standards, for example:

Franchising Code of Conduct

legislation covering fire safety, OHS, employment of staff, company law, anti-discrimination and fair trading

required permits (under commonwealth, state/territory and local government regulations and legislation)

franchise specific obligations as per franchise agreement.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Physical resources may include:

access to email

courier systems

other physical resources that facilitate communication between sites and central operations unit

phone, fax and other electronic communication equipment

Practices may include:

meeting schedules

programmed visits

regular reporting via paper

using electronic bulletin boards and other means of communication for reporting purposes

workshops, product knowledge seminars, conferences and professional development programs

Relevant parties may include:

employed staff

franchisor representatives

managers or supervisors

Schedule of activities may include:

business activity

human resource information

problems arising during course of business operations

quality assurance issues, and test sampling and results

regular and cyclical reporting

stock levels and inventory control

training activity

turnover, income or expenses and other financial information

Interventions may include:

discipline of managers or supervisors

increased physical and human resources

information provided

seeking support from franchisor and accessing services available through franchisor

temporary assistance

training

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine strategies for managing multiple site franchise operations in consultation with the franchisor and within the franchisor's multiple site policy 
Document policies and procedures to support strategies for managing a multiple site franchise 
Determine and obtain physical resources to manage a multiple site franchise 
Determine and document practices to manage a multiple site franchise 
Design duplicate management systems for each site of operation under a multiple site operation 
Select and recruit staff for a multiple site franchise 
Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site 
Determine, document as an action plan and implement learning needs of supervisors or managers 
Communicate and clarify policies, procedures and practices to manage a multiple site franchise with supervisors or managers 
Develop a monitoring plan for management of a multiple site franchise 
Delegate tasks to supervisors or managers and follow-up to ensure completion 
Develop networks with other franchisees and multiple site operators to inform best practice for multiple site operation 
Develop a review process for evaluating effectiveness and efficiency of management of a multiple site franchise 
Design and implement schedule of activities to manage a multiple site franchise 
Monitor and implement plan for managing a multiple site franchise 
Seek feedback from franchisor on effectiveness and efficiency of management of a multiple site franchise 
Identify and act upon required interventions from monitoring process 
Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites 
Identify ongoing training needs for managers or supervisors and facilitate required training 
Implement review process for evaluating effectiveness and efficiency of management of a multiple site franchise 
Seek feedback and information from franchiser to inform review process 
Identify improvements in management of sites from review process 
Identify, communicate and implement improvements to managers or supervisors 
Monitor effectiveness of improvements 

Forms

Assessment Cover Sheet

BSBFRA404B - Manage a multiple site franchise
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBFRA404B - Manage a multiple site franchise

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: