Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBFRA502 Mapping and Delivery Guide
Manage a franchise operation

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBFRA502 - Manage a franchise operation
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage a franchise operation including establishing and implementing agreements and ensuring compliance with franchising obligations and legislative requirements. The unit applies to individuals who manage an existing franchise operation and who support franchisees through the management of relationships, reporting and legislative requirements and operation effectiveness. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish procedures for managing a franchise operation
  • Determine obligations of both parties under franchising agreement
  • Develop procedures for ensuring compliance withfranchising obligationsandlegislative requirements
  • Develop and communicate reporting requirementsof franchisees
       
Element: Implement procedures for managing a franchise operation
  • Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements
  • Identify instances of noncompliance and act upon them in conjunction with franchises
  • Monitor reports from franchises for completeness, accuracy and timeliness of submission
  • Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate
  • Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct
       
Element: Review a franchise operation
  • Use monitoring of franchises to inform review process for franchise operation
  • Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations
  • Make recommendations to improve the effectiveness of the franchise operation and individual franchises
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish procedures for managing a franchise operation

1.1 Determine obligations of both parties under franchising agreement

1.2 Develop procedures for ensuring compliance withfranchising obligationsandlegislative requirements

1.3 Develop and communicate reporting requirementsof franchisees

2 Implement procedures for managing a franchise operation

2.1 Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements

2.2 Identify instances of noncompliance and act upon them in conjunction with franchises

2.3 Monitor reports from franchises for completeness, accuracy and timeliness of submission

2.4 Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate

2.5 Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct

3 Review a franchise operation

3.1 Use monitoring of franchises to inform review process for franchise operation

3.2 Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations

3.3 Make recommendations to improve the effectiveness of the franchise operation and individual franchises

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish procedures for managing a franchise operation

1.1 Determine obligations of both parties under franchising agreement

1.2 Develop procedures for ensuring compliance withfranchising obligationsandlegislative requirements

1.3 Develop and communicate reporting requirementsof franchisees

2 Implement procedures for managing a franchise operation

2.1 Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements

2.2 Identify instances of noncompliance and act upon them in conjunction with franchises

2.3 Monitor reports from franchises for completeness, accuracy and timeliness of submission

2.4 Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate

2.5 Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct

3 Review a franchise operation

3.1 Use monitoring of franchises to inform review process for franchise operation

3.2 Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations

3.3 Make recommendations to improve the effectiveness of the franchise operation and individual franchises

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine obligations of both parties under franchising agreement 
Develop procedures for ensuring compliance withfranchising obligationsandlegislative requirements 
Develop and communicate reporting requirementsof franchisees 
Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements 
Identify instances of noncompliance and act upon them in conjunction with franchises 
Monitor reports from franchises for completeness, accuracy and timeliness of submission 
Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate 
Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct 
Use monitoring of franchises to inform review process for franchise operation 
Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations 
Make recommendations to improve the effectiveness of the franchise operation and individual franchises 

Forms

Assessment Cover Sheet

BSBFRA502 - Manage a franchise operation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBFRA502 - Manage a franchise operation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: