- BSBFRA502B - Manage a franchise operation
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBFRA502B Mapping and Delivery Guide
Manage a franchise operation
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | BSBFRA502B - Manage a franchise operation |
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Description | This unit describes the performance outcomes, skills and knowledge required to manage a franchise operation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to franchisors managing an existing franchise operation to support franchisees and meet franchisor obligations under the particular franchising agreement entered into with those franchisees. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field | Management and Leadership - Franchising |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish procedures for managing a franchise operation |
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Element: Implement procedures for managing a franchise operation |
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Element: Review a franchise operation |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: documenting franchising agreement, including franchisee obligations taking action to ensure franchisee compliance with obligations and addressing non-compliance improving franchise operations based on feedback and monitoring activities knowledge of relevant legislation, codes of practice and national standards. |
Context of and specific resources for assessment | Assessment must ensure: access to business documentation access to feedback from franchisees access to an actual workplace or simulated environment access to office equipment and resources. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of procedures implemented for franchises to ensure compliance with franchising obligations and legislative requirements analysis of responses to case studies and scenarios demonstration of techniques observation of presentations oral or written questioning to assess knowledge of franchising arrangements. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBFRA501B Establish a franchise operation. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities marketing skills to promote new franchises problem-solving skills to resolve issues in commencement of operations and new franchises communication and negotiation skills to address potential disputes analysis skills to monitor and review franchise performance. |
Required knowledge |
legislation, codes of practice and national standards relating to occupational health and safety (OHS), company law, fair trading, anti-discrimination and other areas specific to the franchise operation Franchising Code of Conduct franchise specific obligations: as per franchise agreement as per updates and amendments to the agreement over time. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Franchising obligations may include: | fees and pricing structures franchise corporate image requirements and branding merchandising requirements quality assurance requirements reporting of income, sales and turnover stock control and inventory requirements, and reporting of this information |
Legislative requirements may include: | Australian Taxation Office requirements, including requirements to register as a business and obtain an Australian Business Number (ABN) Dangerous Goods Act requirements fire regulations food safety requirements Liquor Licensing Act requirements local government planning and land use zoning regulations OHS requirements other legislative requirements specific to the nature and type of franchise relevant permits, licences and completion of training programs such as in safe food handling requirements under employment legislation |
Reporting requirements may include: | accident and incident reporting and recording customer numbers and turnover income, expenditure and other financial reports stock levels and inventory control |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Determine obligations of both parties under franchising agreement | |||
Develop procedures for ensuring compliance with franchising obligations and legislative requirements | |||
Develop and communicate to franchises reporting requirements for franchisees | |||
Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements | |||
Identify instances of non-compliance and act upon them in conjunction with franchises | |||
Monitor reports from franchises for completeness, accuracy and timeliness of submission | |||
Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate | |||
Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct | |||
Use monitoring of franchises to inform review process for franchise operation | |||
Identify improvements in franchise operation and management of franchises from monitoring franchises' business operations | |||
Make recommendations to improve the effectiveness of the franchise operation and individual franchises |
Forms
Assessment Cover Sheet
BSBFRA502B - Manage a franchise operation
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBFRA502B - Manage a franchise operation
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: