Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBHRM509 Mapping and Delivery Guide
Manage rehabilitation or return to work programs

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBHRM509 - Manage rehabilitation or return to work programs
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to process and analyse workers compensation and sick leave claims. It also covers the establishment of rehabilitation needs and return to work programs and their monitoring, review and evaluation.It applies to individuals who manage claims and ensure that the organisation provides appropriate support for the worker.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Analyse claims
  • 1.1 Ensure that the organisation has and maintains a current Workers' Compensation insurance policy (or equivalent) as required by the applicable legislation
  • Process claims in accordance with organisational policies and legal and insurance requirements
  • Dispute claims where insurer or organisational requirements are not met
  • Notify rehabilitation provider in accordance with organisational procedures
  • Advise claimants as to whether their claim has been accepted
  • Analyse claims to identify the nature of the illness/injury and prepare report/s
  • Identify projected period of absence and where rehabilitation assistance is required and ensure arrangements are made in the work team to deal with absence
       
Element: Establish rehabilitation/return to work program
  • Ensure consultation occurs between rehabilitation provider and treating doctor
  • Ensure consultation occurs between rehabilitation provider, relevant managers and employee
  • Consider job redesign, reduced hours and alternative duties in the light of medical advice
  • Design a rehabilitation/return to work program to achieve a successful return to work
  • Obtain approval for return to work program by relevant managers
  • Establish rehabilitation program with employee
  • Undertake risk analysis in relation to proposed program and mitigate risk where appropriate
  • Commence program as close to the time of the accident/illness as possible
       
Element: Monitor/evaluate rehabilitation/ return to work program
  • Encourage regular feedback/communication between provider, supervising manager and employee
  • Organise regular contact and support between provider and employee
  • Identify breaches of the return to work program and take remedial action promptly
  • Refer return to work program to workers compensation authorities where breaches occur
  • Modify return to work program where appropriate if it is not delivering the required outcomes
  • Evaluate each rehabilitation/return to work program at its conclusion and implement recommendations for system improvement where appropriate
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Analyse claims

1.1 Ensure that the organisation has and maintains a current Workers' Compensation insurance policy (or equivalent) as required by the applicable legislation

1.2 Process claims in accordance with organisational policies and legal and insurance requirements

1.3 Dispute claims where insurer or organisational requirements are not met

1.4 Notify rehabilitation provider in accordance with organisational procedures

1.5 Advise claimants as to whether their claim has been accepted

1.6 Analyse claims to identify the nature of the illness/injury and prepare report/s

1.7 Identify projected period of absence and where rehabilitation assistance is required and ensure arrangements are made in the work team to deal with absence

2 Establish rehabilitation/return to work program

2.1 Ensure consultation occurs between rehabilitation provider and treating doctor

2.2 Ensure consultation occurs between rehabilitation provider, relevant managers and employee

2.3 Consider job redesign, reduced hours and alternative duties in the light of medical advice

2.4 Design a rehabilitation/return to work program to achieve a successful return to work

2.5 Obtain approval for return to work program by relevant managers

2.6 Establish rehabilitation program with employee

2.7 Undertake risk analysis in relation to proposed program and mitigate risk where appropriate

2.8 Commence program as close to the time of the accident/illness as possible

3 Monitor/evaluate rehabilitation/ return to work program

3.1 Encourage regular feedback/communication between provider, supervising manager and employee

3.2 Organise regular contact and support between provider and employee

3.3 Identify breaches of the return to work program and take remedial action promptly

3.4 Refer return to work program to workers compensation authorities where breaches occur

3.5 Modify return to work program where appropriate if it is not delivering the required outcomes

3.6 Evaluate each rehabilitation/return to work program at its conclusion and implement recommendations for system improvement where appropriate

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Analyse claims

1.1 Ensure that the organisation has and maintains a current Workers' Compensation insurance policy (or equivalent) as required by the applicable legislation

1.2 Process claims in accordance with organisational policies and legal and insurance requirements

1.3 Dispute claims where insurer or organisational requirements are not met

1.4 Notify rehabilitation provider in accordance with organisational procedures

1.5 Advise claimants as to whether their claim has been accepted

1.6 Analyse claims to identify the nature of the illness/injury and prepare report/s

1.7 Identify projected period of absence and where rehabilitation assistance is required and ensure arrangements are made in the work team to deal with absence

2 Establish rehabilitation/return to work program

2.1 Ensure consultation occurs between rehabilitation provider and treating doctor

2.2 Ensure consultation occurs between rehabilitation provider, relevant managers and employee

2.3 Consider job redesign, reduced hours and alternative duties in the light of medical advice

2.4 Design a rehabilitation/return to work program to achieve a successful return to work

2.5 Obtain approval for return to work program by relevant managers

2.6 Establish rehabilitation program with employee

2.7 Undertake risk analysis in relation to proposed program and mitigate risk where appropriate

2.8 Commence program as close to the time of the accident/illness as possible

3 Monitor/evaluate rehabilitation/ return to work program

3.1 Encourage regular feedback/communication between provider, supervising manager and employee

3.2 Organise regular contact and support between provider and employee

3.3 Identify breaches of the return to work program and take remedial action promptly

3.4 Refer return to work program to workers compensation authorities where breaches occur

3.5 Modify return to work program where appropriate if it is not delivering the required outcomes

3.6 Evaluate each rehabilitation/return to work program at its conclusion and implement recommendations for system improvement where appropriate

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
1.1 Ensure that the organisation has and maintains a current Workers' Compensation insurance policy (or equivalent) as required by the applicable legislation 
Process claims in accordance with organisational policies and legal and insurance requirements 
Dispute claims where insurer or organisational requirements are not met 
Notify rehabilitation provider in accordance with organisational procedures 
Advise claimants as to whether their claim has been accepted 
Analyse claims to identify the nature of the illness/injury and prepare report/s 
Identify projected period of absence and where rehabilitation assistance is required and ensure arrangements are made in the work team to deal with absence 
Ensure consultation occurs between rehabilitation provider and treating doctor 
Ensure consultation occurs between rehabilitation provider, relevant managers and employee 
Consider job redesign, reduced hours and alternative duties in the light of medical advice 
Design a rehabilitation/return to work program to achieve a successful return to work 
Obtain approval for return to work program by relevant managers 
Establish rehabilitation program with employee 
Undertake risk analysis in relation to proposed program and mitigate risk where appropriate 
Commence program as close to the time of the accident/illness as possible 
Encourage regular feedback/communication between provider, supervising manager and employee 
Organise regular contact and support between provider and employee 
Identify breaches of the return to work program and take remedial action promptly 
Refer return to work program to workers compensation authorities where breaches occur 
Modify return to work program where appropriate if it is not delivering the required outcomes 
Evaluate each rehabilitation/return to work program at its conclusion and implement recommendations for system improvement where appropriate 

Forms

Assessment Cover Sheet

BSBHRM509 - Manage rehabilitation or return to work programs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBHRM509 - Manage rehabilitation or return to work programs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: