Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBHRM512 Mapping and Delivery Guide
Develop and manage performance management processes

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency BSBHRM512 - Develop and manage performance management processes
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop and facilitate implementation of performance management processes and to coordinate individual or group learning and development to encourage effective employee performance.This unit applies to individuals who are authorised to establish effective performance management processes for an organisation and who may have staff reporting to them. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop integrated performance-management processes
  • Analyse organisational strategic and operational plans to identify relevant policies and objectives to be addressed in integrated performance-management processes
  • Develop objectives for performance-management processes to support organisational strategy and goals and to build organisational capability
  • Design methods and processes for line managers to develop key performance indicators for those reporting to them
  • Develop organisational timeframes and processes for formal performance-management sessions
  • 1.5 Ensure performance-management processes are flexible enough to cover the range of the organisation's employment situations
  • Consult with key stakeholders about the processes and agree on process features
  • Gain support for implementation of the performance-management processes
       
Element: Facilitate the implementation of performance-management processes
  • Train relevant groups and individuals to monitor performance, identify performance gaps, provide feedback and manage talent
  • Work with line managers to ensure that performance is monitored regularly and that interventionoccurs as required and complies with organisational policies and legal requirements
  • Support line managers to counsel and discipline employees who continually perform below standard
  • Articulate dispute resolution processes where necessary, mediating between line managers and employees
  • Provide support to terminate employees who fail to respond to interventions according to organisational protocols and legislative requirements
  • Ensure recorded outcomes of performance-management sessions are accessible and stored securely, according to organisational policy
  • Regularly evaluate and improve all aspects of performance-management processes in keeping with organisational objectives and policies
       
Element: Coordinate individual or group learning and development
  • Design and develop learning and development plans and strategies to encourage effective employee performance
  • Deliver learning and development plans according to agreed timeframes, ensuring achievement of specified outcomes
  • Contract appropriate providers for performance development, as identified by plans and according to organisational policy
  • Monitor learning and development activities to ensure compliance with quality assurance standards
  • Negotiate remedial action with providers, where necessary
  • Generate reports to advise appropriate managers on progress and success rates of activities
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop integrated performance-management processes

1.1 Analyse organisational strategic and operational plans to identify relevant policies and objectives to be addressed in integrated performance-management processes

1.2 Develop objectives for performance-management processes to support organisational strategy and goals and to build organisational capability

1.3 Design methods and processes for line managers to develop key performance indicators for those reporting to them

1.4 Develop organisational timeframes and processes for formal performance-management sessions

1.5 Ensure performance-management processes are flexible enough to cover the range of the organisation's employment situations

1.6 Consult with key stakeholders about the processes and agree on process features

1.7 Gain support for implementation of the performance-management processes

2 Facilitate the implementation of performance-management processes

2.1 Train relevant groups and individuals to monitor performance, identify performance gaps, provide feedback and manage talent

2.2 Work with line managers to ensure that performance is monitored regularly and that interventionoccurs as required and complies with organisational policies and legal requirements

2.3 Support line managers to counsel and discipline employees who continually perform below standard

2.4 Articulate dispute resolution processes where necessary, mediating between line managers and employees

2.5 Provide support to terminate employees who fail to respond to interventions according to organisational protocols and legislative requirements

2.6 Ensure recorded outcomes of performance-management sessions are accessible and stored securely, according to organisational policy

2.7 Regularly evaluate and improve all aspects of performance-management processes in keeping with organisational objectives and policies

3 Coordinate individual or group learning and development

3.1 Design and develop learning and development plans and strategies to encourage effective employee performance

3.2 Deliver learning and development plans according to agreed timeframes, ensuring achievement of specified outcomes

3.3 Contract appropriate providers for performance development, as identified by plans and according to organisational policy

3.4 Monitor learning and development activities to ensure compliance with quality assurance standards

3.5 Negotiate remedial action with providers, where necessary

3.6 Generate reports to advise appropriate managers on progress and success rates of activities


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop integrated performance-management processes

1.1 Analyse organisational strategic and operational plans to identify relevant policies and objectives to be addressed in integrated performance-management processes

1.2 Develop objectives for performance-management processes to support organisational strategy and goals and to build organisational capability

1.3 Design methods and processes for line managers to develop key performance indicators for those reporting to them

1.4 Develop organisational timeframes and processes for formal performance-management sessions

1.5 Ensure performance-management processes are flexible enough to cover the range of the organisation's employment situations

1.6 Consult with key stakeholders about the processes and agree on process features

1.7 Gain support for implementation of the performance-management processes

2 Facilitate the implementation of performance-management processes

2.1 Train relevant groups and individuals to monitor performance, identify performance gaps, provide feedback and manage talent

2.2 Work with line managers to ensure that performance is monitored regularly and that interventionoccurs as required and complies with organisational policies and legal requirements

2.3 Support line managers to counsel and discipline employees who continually perform below standard

2.4 Articulate dispute resolution processes where necessary, mediating between line managers and employees

2.5 Provide support to terminate employees who fail to respond to interventions according to organisational protocols and legislative requirements

2.6 Ensure recorded outcomes of performance-management sessions are accessible and stored securely, according to organisational policy

2.7 Regularly evaluate and improve all aspects of performance-management processes in keeping with organisational objectives and policies

3 Coordinate individual or group learning and development

3.1 Design and develop learning and development plans and strategies to encourage effective employee performance

3.2 Deliver learning and development plans according to agreed timeframes, ensuring achievement of specified outcomes

3.3 Contract appropriate providers for performance development, as identified by plans and according to organisational policy

3.4 Monitor learning and development activities to ensure compliance with quality assurance standards

3.5 Negotiate remedial action with providers, where necessary

3.6 Generate reports to advise appropriate managers on progress and success rates of activities

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Analyse organisational strategic and operational plans to identify relevant policies and objectives to be addressed in integrated performance-management processes 
Develop objectives for performance-management processes to support organisational strategy and goals and to build organisational capability 
Design methods and processes for line managers to develop key performance indicators for those reporting to them 
Develop organisational timeframes and processes for formal performance-management sessions 
1.5 Ensure performance-management processes are flexible enough to cover the range of the organisation's employment situations 
Consult with key stakeholders about the processes and agree on process features 
Gain support for implementation of the performance-management processes 
Train relevant groups and individuals to monitor performance, identify performance gaps, provide feedback and manage talent 
Work with line managers to ensure that performance is monitored regularly and that interventionoccurs as required and complies with organisational policies and legal requirements 
Support line managers to counsel and discipline employees who continually perform below standard 
Articulate dispute resolution processes where necessary, mediating between line managers and employees 
Provide support to terminate employees who fail to respond to interventions according to organisational protocols and legislative requirements 
Ensure recorded outcomes of performance-management sessions are accessible and stored securely, according to organisational policy 
Regularly evaluate and improve all aspects of performance-management processes in keeping with organisational objectives and policies 
Design and develop learning and development plans and strategies to encourage effective employee performance 
Deliver learning and development plans according to agreed timeframes, ensuring achievement of specified outcomes 
Contract appropriate providers for performance development, as identified by plans and according to organisational policy 
Monitor learning and development activities to ensure compliance with quality assurance standards 
Negotiate remedial action with providers, where necessary 
Generate reports to advise appropriate managers on progress and success rates of activities 

Forms

Assessment Cover Sheet

BSBHRM512 - Develop and manage performance management processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBHRM512 - Develop and manage performance management processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: