Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBIND302 Mapping and Delivery Guide
Work effectively in the international education services industry

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBIND302 - Work effectively in the international education services industry
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to work in international education organisations and includes onshore, offshore, public and private organisations from all education sectors. It applies to individuals providing administration service at various levels of responsibility in the industry.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Access information on work roles and career planning
  • Identify information on career prospects in international education industry from appropriate sources
  • Identify range of work roles in international education organisations from appropriate sources
  • Identify a professional career pathway plan
       
Element: Interact effectively with clients
  • Identify and respect cultural and intercultural protocols of industry and organisation
  • Identify and comply with organisational client services policies and guidelines
  • Apply appropriate crosscultural communication skills in interactions with international clients
  • Interact effectively with internal and external clients, coworkers and the public
  • Work effectively in a team
       
Element: Perform work tasks effectively
  • Manage time and prioritise work role tasks efficiently and effectively
  • Follow organisational work procedures and work behaviour guidelines
  • Seek feedback on personal performance in work role from others, including appropriate organisation officer
  • Review own performance and identify any areas for improvement
       
Element: Comply with legislative and regulatory requirements
  • Identify legislative and regulatory compliance requirements and codes relevant to work role
  • Comply with legislative and regulatory requirements relevant to work role
  • Comply with industry codes of practice
  • Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures
       
Element: Participate in learning to promote career development
  • Undertake an audit of relevant work skills, knowledge and attributes
  • Determine appropriate ways of bridging gaps in own work skills
  • Identify future skills requirements
  • Identify and participate in professional development learning opportunities
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Access information on work roles and career planning

1.1 Identify information on career prospects in international education industry from appropriate sources

1.2 Identify range of work roles in international education organisations from appropriate sources

1.3 Identify a professional career pathway plan

2 Interact effectively with clients

2.1 Identify and respect cultural and intercultural protocols of industry and organisation

2.2 Identify and comply with organisational client services policies and guidelines

2.3 Apply appropriate crosscultural communication skills in interactions with international clients

2.4 Interact effectively with internal and external clients, coworkers and the public

2.5 Work effectively in a team

3 Perform work tasks effectively

3.1 Manage time and prioritise work role tasks efficiently and effectively

3.2 Follow organisational work procedures and work behaviour guidelines

3.3 Seek feedback on personal performance in work role from others, including appropriate organisation officer

3.4 Review own performance and identify any areas for improvement

4 Comply with legislative and regulatory requirements

4.1 Identify legislative and regulatory compliance requirements and codes relevant to work role

4.2 Comply with legislative and regulatory requirements relevant to work role

4.3 Comply with industry codes of practice

4.4 Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures

5 Participate in learning to promote career development

5.1 Undertake an audit of relevant work skills, knowledge and attributes

5.2 Determine appropriate ways of bridging gaps in own work skills

5.3 Identify future skills requirements

5.4 Identify and participate in professional development learning opportunities

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Access information on work roles and career planning

1.1 Identify information on career prospects in international education industry from appropriate sources

1.2 Identify range of work roles in international education organisations from appropriate sources

1.3 Identify a professional career pathway plan

2 Interact effectively with clients

2.1 Identify and respect cultural and intercultural protocols of industry and organisation

2.2 Identify and comply with organisational client services policies and guidelines

2.3 Apply appropriate crosscultural communication skills in interactions with international clients

2.4 Interact effectively with internal and external clients, coworkers and the public

2.5 Work effectively in a team

3 Perform work tasks effectively

3.1 Manage time and prioritise work role tasks efficiently and effectively

3.2 Follow organisational work procedures and work behaviour guidelines

3.3 Seek feedback on personal performance in work role from others, including appropriate organisation officer

3.4 Review own performance and identify any areas for improvement

4 Comply with legislative and regulatory requirements

4.1 Identify legislative and regulatory compliance requirements and codes relevant to work role

4.2 Comply with legislative and regulatory requirements relevant to work role

4.3 Comply with industry codes of practice

4.4 Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures

5 Participate in learning to promote career development

5.1 Undertake an audit of relevant work skills, knowledge and attributes

5.2 Determine appropriate ways of bridging gaps in own work skills

5.3 Identify future skills requirements

5.4 Identify and participate in professional development learning opportunities

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify information on career prospects in international education industry from appropriate sources 
Identify range of work roles in international education organisations from appropriate sources 
Identify a professional career pathway plan 
Identify and respect cultural and intercultural protocols of industry and organisation 
Identify and comply with organisational client services policies and guidelines 
Apply appropriate crosscultural communication skills in interactions with international clients 
Interact effectively with internal and external clients, coworkers and the public 
Work effectively in a team 
Manage time and prioritise work role tasks efficiently and effectively 
Follow organisational work procedures and work behaviour guidelines 
Seek feedback on personal performance in work role from others, including appropriate organisation officer 
Review own performance and identify any areas for improvement 
Identify legislative and regulatory compliance requirements and codes relevant to work role 
Comply with legislative and regulatory requirements relevant to work role 
Comply with industry codes of practice 
Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures 
Undertake an audit of relevant work skills, knowledge and attributes 
Determine appropriate ways of bridging gaps in own work skills 
Identify future skills requirements 
Identify and participate in professional development learning opportunities 

Forms

Assessment Cover Sheet

BSBIND302 - Work effectively in the international education services industry
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBIND302 - Work effectively in the international education services industry

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: