Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBINM202 Mapping and Delivery Guide
Handle mail

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBINM202 - Handle mail
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail.It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and knowledge of mail handling under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Receive and distribute incoming mail
  • Ensure incoming mail is checked and registered in accordance with organisational policies and procedures
  • Identify titles and locations of company personnel and departments
  • Identify and distribute urgent and confidential mail in accordance with organisational requirements
  • Sort and deliver mail to nominated person/location in accordance with organisational requirements
  • Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures
       
Element: Collect and despatch outgoing mail
  • Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures
  • Record and process outgoing mail for despatch in accordance with organisational requirements
  • Despatch mail to meet designated timelines
       
Element: Organise urgent and same day deliveries
  • Evaluate delivery options and select best option
  • Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications
  • Organise lodgement or pick-up of emergency deliveries and follow up if necessary
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Receive and distribute incoming mail

1.1 Ensure incoming mail is checked and registered in accordance with organisational policies and procedures

1.2 Identify titles and locations of company personnel and departments

1.3 Identify and distribute urgent and confidential mail in accordance with organisational requirements

1.4 Sort and deliver mail to nominated person/location in accordance with organisational requirements

1.5 Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures

2 Collect and despatch outgoing mail

2.1 Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures

2.2 Record and process outgoing mail for despatch in accordance with organisational requirements

2.3 Despatch mail to meet designated timelines

3 Organise urgent and same day deliveries

3.1 Evaluate delivery options and select best option

3.2 Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications

3.3 Organise lodgement or pick-up of emergency deliveries and follow up if necessary

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Receive and distribute incoming mail

1.1 Ensure incoming mail is checked and registered in accordance with organisational policies and procedures

1.2 Identify titles and locations of company personnel and departments

1.3 Identify and distribute urgent and confidential mail in accordance with organisational requirements

1.4 Sort and deliver mail to nominated person/location in accordance with organisational requirements

1.5 Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures

2 Collect and despatch outgoing mail

2.1 Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures

2.2 Record and process outgoing mail for despatch in accordance with organisational requirements

2.3 Despatch mail to meet designated timelines

3 Organise urgent and same day deliveries

3.1 Evaluate delivery options and select best option

3.2 Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications

3.3 Organise lodgement or pick-up of emergency deliveries and follow up if necessary

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure incoming mail is checked and registered in accordance with organisational policies and procedures 
Identify titles and locations of company personnel and departments 
Identify and distribute urgent and confidential mail in accordance with organisational requirements 
Sort and deliver mail to nominated person/location in accordance with organisational requirements 
Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures 
Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures 
Record and process outgoing mail for despatch in accordance with organisational requirements 
Despatch mail to meet designated timelines 
Evaluate delivery options and select best option 
Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications 
Organise lodgement or pick-up of emergency deliveries and follow up if necessary 

Forms

Assessment Cover Sheet

BSBINM202 - Handle mail
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBINM202 - Handle mail

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: