Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBINM303 Mapping and Delivery Guide
Handle receipt and despatch of information

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBINM303 - Handle receipt and despatch of information
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail. It also covers collating and despatching bulk mail according to Australia Post specifications.It applies to individuals who, while under supervision, provide services to support legal practitioners. All aspects of legal practice may be subject to a range of legislation, rules, regulations and/or codes of practice relevant to different job roles and jurisdictions.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Receive and distribute incoming mail
  • Check and register incoming mail to ensure accuracy of records
  • Process court documents according to firm’s policies and procedures
  • Process original documents according to firm’s policies and procedures
  • Process served documents according to firm’s policies and procedures
  • Identify and ensure understanding of titles and locations of company personnel and departments
  • Identify and promptly distribute urgent and confidential mail to addressee
  • Sort mail and despatch to nominated person/location
  • Record damaged, suspicious or missing items and report promptly where necessary
       
Element: Receive and despatch outgoing mail
  • Collect outgoing mail from each section of the firm, check and sort all items to ensure they are correctly prepared for despatch
  • Determine most appropriate delivery method and select appropriate envelopes and address correctly
  • Process outgoing mail correctly
  • Record mail in register
  • Sort mail according to carrier
  • Despatch mail using most appropriate delivery method
  • Despatch mail to meet designated timelines
       
Element: Collate and despatch documents for bulk mailing
  • Estimate quantities/resources/time to complete bulk mailing of documents correctly
  • Collate documents as required
  • Sort envelopes and batch in accordance with specifications
  • Employ bulk mail interstate satchels where appropriate
  • Selfcheck numerical information
  • Lodge batched items in time for delivery by relevant carrier
       
Element: Organise urgent and same day deliveries
  • Weigh, package and address items for urgent delivery
  • Determine and select cheapest and best option for urgent delivery
  • Conduct a followup if necessary
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Receive and distribute incoming mail

1.1 Check and register incoming mail to ensure accuracy of records

1.2 Process court documents according to firm’s policies and procedures

1.3 Process original documents according to firm’s policies and procedures

1.4 Process served documents according to firm’s policies and procedures

1.5 Identify and ensure understanding of titles and locations of company personnel and departments

1.6 Identify and promptly distribute urgent and confidential mail to addressee

1.7 Sort mail and despatch to nominated person/location

1.8 Record damaged, suspicious or missing items and report promptly where necessary

2 Receive and despatch outgoing mail

2.1 Collect outgoing mail from each section of the firm, check and sort all items to ensure they are correctly prepared for despatch

2.2 Determine most appropriate delivery method and select appropriate envelopes and address correctly

2.3 Process outgoing mail correctly

2.4 Record mail in register

2.5 Sort mail according to carrier

2.6 Despatch mail using most appropriate delivery method

2.7 Despatch mail to meet designated timelines

3 Collate and despatch documents for bulk mailing

3.1 Estimate quantities/resources/time to complete bulk mailing of documents correctly

3.2 Collate documents as required

3.3 Sort envelopes and batch in accordance with specifications

3.4 Employ bulk mail interstate satchels where appropriate

3.5 Selfcheck numerical information

3.6 Lodge batched items in time for delivery by relevant carrier

4 Organise urgent and same day deliveries

4.1 Weigh, package and address items for urgent delivery

4.2 Determine and select cheapest and best option for urgent delivery

4.3 Conduct a followup if necessary

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Receive and distribute incoming mail

1.1 Check and register incoming mail to ensure accuracy of records

1.2 Process court documents according to firm’s policies and procedures

1.3 Process original documents according to firm’s policies and procedures

1.4 Process served documents according to firm’s policies and procedures

1.5 Identify and ensure understanding of titles and locations of company personnel and departments

1.6 Identify and promptly distribute urgent and confidential mail to addressee

1.7 Sort mail and despatch to nominated person/location

1.8 Record damaged, suspicious or missing items and report promptly where necessary

2 Receive and despatch outgoing mail

2.1 Collect outgoing mail from each section of the firm, check and sort all items to ensure they are correctly prepared for despatch

2.2 Determine most appropriate delivery method and select appropriate envelopes and address correctly

2.3 Process outgoing mail correctly

2.4 Record mail in register

2.5 Sort mail according to carrier

2.6 Despatch mail using most appropriate delivery method

2.7 Despatch mail to meet designated timelines

3 Collate and despatch documents for bulk mailing

3.1 Estimate quantities/resources/time to complete bulk mailing of documents correctly

3.2 Collate documents as required

3.3 Sort envelopes and batch in accordance with specifications

3.4 Employ bulk mail interstate satchels where appropriate

3.5 Selfcheck numerical information

3.6 Lodge batched items in time for delivery by relevant carrier

4 Organise urgent and same day deliveries

4.1 Weigh, package and address items for urgent delivery

4.2 Determine and select cheapest and best option for urgent delivery

4.3 Conduct a followup if necessary

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check and register incoming mail to ensure accuracy of records 
Process court documents according to firm’s policies and procedures 
Process original documents according to firm’s policies and procedures 
Process served documents according to firm’s policies and procedures 
Identify and ensure understanding of titles and locations of company personnel and departments 
Identify and promptly distribute urgent and confidential mail to addressee 
Sort mail and despatch to nominated person/location 
Record damaged, suspicious or missing items and report promptly where necessary 
Collect outgoing mail from each section of the firm, check and sort all items to ensure they are correctly prepared for despatch 
Determine most appropriate delivery method and select appropriate envelopes and address correctly 
Process outgoing mail correctly 
Record mail in register 
Sort mail according to carrier 
Despatch mail using most appropriate delivery method 
Despatch mail to meet designated timelines 
Estimate quantities/resources/time to complete bulk mailing of documents correctly 
Collate documents as required 
Sort envelopes and batch in accordance with specifications 
Employ bulk mail interstate satchels where appropriate 
Selfcheck numerical information 
Lodge batched items in time for delivery by relevant carrier 
Weigh, package and address items for urgent delivery 
Determine and select cheapest and best option for urgent delivery 
Conduct a followup if necessary 

Forms

Assessment Cover Sheet

BSBINM303 - Handle receipt and despatch of information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBINM303 - Handle receipt and despatch of information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: