Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBINN601A Mapping and Delivery Guide
Manage organisational change

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency BSBINN601A - Manage organisational change
Description This unit describes the performance outcomes, skills and knowledge required to determine strategic change requirements and opportunities, and to develop, implement and evaluate change management strategies.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.This unit describes the performance outcomes, skills and knowledge required to determine strategic change requirements and opportunities, and to develop, implement and evaluate change management strategies.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills This unit contains employability skills.This unit contains employability skills.
Learning Outcomes and Application This unit applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area.The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge..This unit applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area.The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge..
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Creativity and Innovation - InnovationCreativity and Innovation - Innovation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify change requirements/ opportunities
  • Identify strategic change needs through an analysis of strategic plans
  • Review existing policies and practices against strategic objectives to identify change requirements
  • Monitor trends in the external environment to identify events or trends which impact on the achievement of organisation's objectives
  • Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions
  • Review and prioritise change requirements/opportunities with relevant managers
  • Consult specialists and experts to assist in the identification of major change requirements/opportunities
       
Element: Develop change management strategy
  • Undertake cost benefit analysis for high priority change requirements/opportunities
  • Undertake risk analysis, identify barriers to change, and agree and document mitigation strategies
  • Develop change management project plan
  • Obtain approvals from relevant authorities to confirm the change management process
  • Assign resources to the project and agree reporting protocols with relevant managers
       
Element: Implement change management strategy
  • Develop communication/education plans in consultation with relevant groups and individuals
  • Develop communication/education plan to promote the benefits of the change to the organisation and to minimise loss
  • Arrange activities to deliver the communication/education plans to all relevant groups and individuals
  • Consult with relevant groups and individuals for input to the change process
  • Identify and respond to barriers to the change in accordance with risk management plans
  • Action interventions and activities set out in project plan in accordance with project timetable
  • Activate strategies for embedding the change
  • Conduct regular evaluation and review, and modify project plan where appropriate to achieve change program objectives
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

documentation of a change process that details the rationale for the change and its objectives; the process of implementing the change and a critical evaluation of how the change process was managed

techniques for responding to resistance to change

knowledge of change management process/cycle.

Context of and specific resources for assessment

Assessment must ensure:

access to appropriate documentation and resources normally used in the workplace.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

assessment of written reports on change management

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

observation of demonstrated techniques in responding to resistance to change

review of change management project plan and communication/education plans

review of documentation outlining consultation with relevant groups and individuals for input to the change process

oral or written questioning to assess knowledge of organisational behaviour.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

innovation skills to think laterally and to develop creative means to enable people to accept change positively

high level interpersonal and leadership skills to obtain acceptance of change processes and to inspire trust

planning and organising skills to sequence events and to enable staff to be clear in times of change or turbulence.

Required knowledge

change management process/cycle

organisational behaviour.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Strategic change needs refers to:

actions arising from strategic planning activities to bring about major change in the organisation (they may relate to people, processes, technology or structure)

External environment may refer to factors that are:

consumer driven

ecological

economic

ethical

legal

political

social

technological

Major operational change requirements means:

changes which need to be made to the organisation to maintain or improve performance and/or competitive position

Relevant managers refers to:

managers who:

are affected by the change

are participating in the change project

hold a leadership position in the organisation

Risk analysis means:

determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance

Barriers to change may include:

challenges to group norms/established roles

existing organisational culture

existing reward systems

fear of loss of status, security, power, friends

interdepartmental rivalry/conflict

lack of involvement in the change

low morale

vested interests

Mitigation strategies means:

strategies put in place or action taken to reduce or eliminate risk identified

Change management project plan includes:

budget

methodology for change program

objectives/outcomes

timetable

Approvals refers to:

formal approval from the manager/s who have responsibility for the area/s of the organisation affected by the change project

Resources may include:

contractors

employees/managers

external/internal consultants

financial/budget approval

hardware/software

physical assets

Interventions and activities may include:

action research

career planning

inter-group team building

job redesign

sensitivity training

succession planning

surveys (with feedback)

team building

termination or redeployment

training

transition analysis

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify strategic change needs through an analysis of strategic plans 
Review existing policies and practices against strategic objectives to identify change requirements 
Monitor trends in the external environment to identify events or trends which impact on the achievement of organisation's objectives 
Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions 
Review and prioritise change requirements/opportunities with relevant managers 
Consult specialists and experts to assist in the identification of major change requirements/opportunities 
Undertake cost benefit analysis for high priority change requirements/opportunities 
Undertake risk analysis, identify barriers to change, and agree and document mitigation strategies 
Develop change management project plan 
Obtain approvals from relevant authorities to confirm the change management process 
Assign resources to the project and agree reporting protocols with relevant managers 
Develop communication/education plans in consultation with relevant groups and individuals 
Develop communication/education plan to promote the benefits of the change to the organisation and to minimise loss 
Arrange activities to deliver the communication/education plans to all relevant groups and individuals 
Consult with relevant groups and individuals for input to the change process 
Identify and respond to barriers to the change in accordance with risk management plans 
Action interventions and activities set out in project plan in accordance with project timetable 
Activate strategies for embedding the change 
Conduct regular evaluation and review, and modify project plan where appropriate to achieve change program objectives 

Forms

Assessment Cover Sheet

BSBINN601A - Manage organisational change
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBINN601A - Manage organisational change

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: