The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

navigation and manipulation of the desktop environment within the range of assigned workplace tasks

knowledge of organisational requirements for simple documents and filing conventions

application of simple keyboard functions to produce documents with a degree of speed and accuracy relevant to the level of responsibility required.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

examples of workplace documentation.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

demonstration of techniques

oral or written questioning to assess knowledge of computer operations and functions

review of shortcuts created

review of folders/subfolders created.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBITU102A Develop keyboard skills

other general administration units.

Required skills

literacy skills to identify work requirements, to comprehend basic workplace documents, to interpret basic user manuals and to proofread simple documents

communication skills to identify lines of communication, to request advice, to effectively question, to follow instructions and to receive feedback

problem-solving skills to solve routine problems in the workplace, while under direct supervision

technology skills to use equipment safely while under direction, basic keyboard and mouse skills and procedures relating to logging on and accessing a computer

basic typing techniques and strategies.

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:

OHS

basic ergonomics of computer use

main types and parts of computers, and basic features of different operating systems

suitable file naming conventions.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Ergonomic requirements may include:

avoiding radiation from computer screens

chair height, seat and back adjustment

document holder

footrest

keyboard and mouse position

lighting

noise minimisation

posture

screen position

workstation height and layout

Work organisation may include:

exercise breaks

mix of repetitive and other activities

rest periods

visual display unit (VDU) eye testing

Occupational health and safety requirements may include:

OHS guidelines related to the use of the screen equipment, computing equipment and peripherals, ergonomic work stations, security procedures, customisation requirements

statutory requirements

Desktop icons include:

directories/folders

files

network devices

recycle bin and waste basket

File attributes include:

dates

size

Appropriate media may include:

CDs

diskettes

local hard drive

other locations on a network

USB/ Flash/Thumb drives

zip disks