Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBITU203 Mapping and Delivery Guide
Communicate electronically

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency BSBITU203 - Communicate electronically
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging.It applies to individuals who use business technology to perform a range of routine tasks to communicate with co-workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Implement procedures to send and receive electronic mail
  • Login to software for sending and receiving email in accordance with organisational requirements
  • Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements
  • Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action
  • Deal with returned email in accordance with organisational policies and procedures
       
Element: Manage electronic mail
  • Set security levels and/or filters for incoming email in accordance with organisational requirements
  • Create and maintain individual mailboxes in accordance with organisational requirements
  • Store email and/or attachments in accordance with organisational requirements
  • Empty inboxes and archive or permanently delete in accordance with organisational requirements
  • Prepare and maintain electronic mailing lists in accordance with organisational requirements
       
Element: Collaborate online
  • Identify software to be used in collaboration
  • Ensure online collaboration is undertaken in accordance with organisational policy, procedures and net etiquette (netiquette)
  • Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement procedures to send and receive electronic mail

1.1 Login to software for sending and receiving email in accordance with organisational requirements

1.2 Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements

1.3 Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action

1.4 Deal with returned email in accordance with organisational policies and procedures

2. Manage electronic mail

2.1 Set security levels and/or filters for incoming email in accordance with organisational requirements

2.2 Create and maintain individual mailboxes in accordance with organisational requirements

2.3 Store email and/or attachments in accordance with organisational requirements

2.4 Empty inboxes and archive or permanently delete in accordance with organisational requirements

2.5 Prepare and maintain electronic mailing lists in accordance with organisational requirements

3. Collaborate online

3.1 Identify software to be used in collaboration

3.2 Ensure online collaboration is undertaken in accordance with organisational policy, procedures and net etiquette (netiquette)

3.3 Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement procedures to send and receive electronic mail

1.1 Login to software for sending and receiving email in accordance with organisational requirements

1.2 Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements

1.3 Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action

1.4 Deal with returned email in accordance with organisational policies and procedures

2. Manage electronic mail

2.1 Set security levels and/or filters for incoming email in accordance with organisational requirements

2.2 Create and maintain individual mailboxes in accordance with organisational requirements

2.3 Store email and/or attachments in accordance with organisational requirements

2.4 Empty inboxes and archive or permanently delete in accordance with organisational requirements

2.5 Prepare and maintain electronic mailing lists in accordance with organisational requirements

3. Collaborate online

3.1 Identify software to be used in collaboration

3.2 Ensure online collaboration is undertaken in accordance with organisational policy, procedures and net etiquette (netiquette)

3.3 Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Login to software for sending and receiving email in accordance with organisational requirements 
Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements 
Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action 
Deal with returned email in accordance with organisational policies and procedures 
Set security levels and/or filters for incoming email in accordance with organisational requirements 
Create and maintain individual mailboxes in accordance with organisational requirements 
Store email and/or attachments in accordance with organisational requirements 
Empty inboxes and archive or permanently delete in accordance with organisational requirements 
Prepare and maintain electronic mailing lists in accordance with organisational requirements 
Identify software to be used in collaboration 
Ensure online collaboration is undertaken in accordance with organisational policy, procedures and net etiquette (netiquette) 
Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette 

Forms

Assessment Cover Sheet

BSBITU203 - Communicate electronically
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBITU203 - Communicate electronically

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: