Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBLDR401 Mapping and Delivery Guide
Communicate effectively as a workplace leader

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBLDR401 - Communicate effectively as a workplace leader
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify context for communication
  • Identify reason and context for communication
  • Identify persons relevant to the communication context
  • Clarify specific environment and personnel factors that may impact on the success of the communication
  • Identify and clearly understand the desired outcome of the communication
  • Evaluate available methods of communication against their suitability for the specific communication requirements
  • Identify potential barriers to effective communication and develop solutions to minimise impact
  • Incorporate relevant business policies, procedures, regulations and legislation into communication processes
       
Element: Clarify message and engage communication
  • Undertake communication using media and format relevant to the context
  • Incorporate respectful and positive approaches to communications
  • Employ two-way processes to ensure receipt and acknowledgement of message
  • Seek feedback on communication processes from all parties
  • Provide opportunities to clarify and confirm understanding
       
Element: Take follow-up actions
  • Maintain record of the communication process and outcomes in line with enterprise policy and procedures
  • Identify follow up actions and communicate to relevant persons
  • Identify and incorporate opportunities to improve leadership communication processes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify context for communication

1.1 Identify reason and context for communication

1.2 Identify persons relevant to the communication context

1.3 Clarify specific environment and personnel factors that may impact on the success of the communication

1.4 Identify and clearly understand the desired outcome of the communication

1.5 Evaluate available methods of communication against their suitability for the specific communication requirements

1.6 Identify potential barriers to effective communication and develop solutions to minimise impact

1.7 Incorporate relevant business policies, procedures, regulations and legislation into communication processes

2. Clarify message and engage communication

2.1 Undertake communication using media and format relevant to the context

2.2 Incorporate respectful and positive approaches to communications

2.3 Employ two-way processes to ensure receipt and acknowledgement of message

2.4 Seek feedback on communication processes from all parties

2.5 Provide opportunities to clarify and confirm understanding

3. Take follow-up actions

3.1 Maintain record of the communication process and outcomes in line with enterprise policy and procedures

3.2 Identify follow up actions and communicate to relevant persons

3.3 Identify and incorporate opportunities to improve leadership communication processes

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify context for communication

1.1 Identify reason and context for communication

1.2 Identify persons relevant to the communication context

1.3 Clarify specific environment and personnel factors that may impact on the success of the communication

1.4 Identify and clearly understand the desired outcome of the communication

1.5 Evaluate available methods of communication against their suitability for the specific communication requirements

1.6 Identify potential barriers to effective communication and develop solutions to minimise impact

1.7 Incorporate relevant business policies, procedures, regulations and legislation into communication processes

2. Clarify message and engage communication

2.1 Undertake communication using media and format relevant to the context

2.2 Incorporate respectful and positive approaches to communications

2.3 Employ two-way processes to ensure receipt and acknowledgement of message

2.4 Seek feedback on communication processes from all parties

2.5 Provide opportunities to clarify and confirm understanding

3. Take follow-up actions

3.1 Maintain record of the communication process and outcomes in line with enterprise policy and procedures

3.2 Identify follow up actions and communicate to relevant persons

3.3 Identify and incorporate opportunities to improve leadership communication processes

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify reason and context for communication 
Identify persons relevant to the communication context 
Clarify specific environment and personnel factors that may impact on the success of the communication 
Identify and clearly understand the desired outcome of the communication 
Evaluate available methods of communication against their suitability for the specific communication requirements 
Identify potential barriers to effective communication and develop solutions to minimise impact 
Incorporate relevant business policies, procedures, regulations and legislation into communication processes 
Undertake communication using media and format relevant to the context 
Incorporate respectful and positive approaches to communications 
Employ two-way processes to ensure receipt and acknowledgement of message 
Seek feedback on communication processes from all parties 
Provide opportunities to clarify and confirm understanding 
Maintain record of the communication process and outcomes in line with enterprise policy and procedures 
Identify follow up actions and communicate to relevant persons 
Identify and incorporate opportunities to improve leadership communication processes 

Forms

Assessment Cover Sheet

BSBLDR401 - Communicate effectively as a workplace leader
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBLDR401 - Communicate effectively as a workplace leader

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: