Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBLDR402 Mapping and Delivery Guide
Lead effective workplace relationships

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBLDR402 - Lead effective workplace relationships
Description
Employability Skills
Learning Outcomes and Application This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Collect, analyse and communicate information and ideas
  • Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
  • Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
  • Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
  • Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
  • Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required
       
Element: Develop trust and confidence as leader
  • Treat all internal and external contacts with integrity, respect and empathy
  • 2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships
  • Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
  • 2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment
  • 2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures
       
Element: Develop and maintain networks and relationships
  • Use networks to identify and build relationships
  • Use networks and other work relationships to provide identifiable benefits for the team and organisation
       
Element: Manage difficulties into positive outcomes
  • Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation
  • Guide and support colleagues to resolve work difficulties
  • Regularly review and improve workplace outcomes in consultation with relevant personnel
  • 4.4 Manage poor work performance within the organisation's processes
  • 4.5 Manage conflict constructively within the organisation's processes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect, analyse and communicate information and ideas

1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance

1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs

1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes

1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches

1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

2. Develop trust and confidence as leader

2.1 Treat all internal and external contacts with integrity, respect and empathy

2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment

2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures

3. Develop and maintain networks and relationships

3.1 Use networks to identify and build relationships

3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation

4. Manage difficulties into positive outcomes

4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation

4.2 Guide and support colleagues to resolve work difficulties

4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel

4.4 Manage poor work performance within the organisation's processes

4.5 Manage conflict constructively within the organisation's processes

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect, analyse and communicate information and ideas

1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance

1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs

1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes

1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches

1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

2. Develop trust and confidence as leader

2.1 Treat all internal and external contacts with integrity, respect and empathy

2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment

2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures

3. Develop and maintain networks and relationships

3.1 Use networks to identify and build relationships

3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation

4. Manage difficulties into positive outcomes

4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation

4.2 Guide and support colleagues to resolve work difficulties

4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel

4.4 Manage poor work performance within the organisation's processes

4.5 Manage conflict constructively within the organisation's processes

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance 
Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs 
Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes 
Seek and value contributions from internal and external sources in developing and refining new ideas and approaches 
Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required 
Treat all internal and external contacts with integrity, respect and empathy 
2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships 
Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance 
2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment 
2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures 
Use networks to identify and build relationships 
Use networks and other work relationships to provide identifiable benefits for the team and organisation 
Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation 
Guide and support colleagues to resolve work difficulties 
Regularly review and improve workplace outcomes in consultation with relevant personnel 
4.4 Manage poor work performance within the organisation's processes 
4.5 Manage conflict constructively within the organisation's processes 

Forms

Assessment Cover Sheet

BSBLDR402 - Lead effective workplace relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBLDR402 - Lead effective workplace relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: