Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBLIB404 Mapping and Delivery Guide
Use integrated library management systems

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBLIB404 - Use integrated library management systems
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to apply a basic understanding of the interrelated functions of integrated library management systems (ILMS) to use online catalogues, process loan transactions, and provide circulation and lending services to meet customer needs.It applies to individuals in frontline information services roles in libraries working under limited supervision, within established policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Library – Information Management field of work and include access to:

relevant policy and procedure manuals and loan processing systems

an ILMS for loan processing and catalogue use, acquisitions and interlibrary loans.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Create records in the ILMS
  • Develop an understanding of basic functions of an ILMS, including interrelation of different modules
  • Register new borrowers on the automated circulation system according to organisational and system guidelines
  • Process an acquisition by creating a record in the acquisition module
  • Generate an interlibrary loan request by creating a request through the ILMS
       
Element: Provide customer support in relation to circulation and lending
  • Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems
  • Process loan and return transactions according to organisational policies and procedures, including security procedures
  • Follow safe work practices when performing circulation and lending services
  • Manage competing demands for services according to customer service standards
  • Resolve customer enquiries and complaints within scope of own job role
  • Refer complex customer queries and complaints to relevant personnel
  • Provide information on range of services which may incur costs, including pre-paid services
  • Process financial transactions
       
Element: Use online catalogues to assist customers
  • Use basic search features of online catalogues to provide current and accurate information to customers
  • Use online catalogues to assist customers in locating information resources in library collections
  • Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers
       
Element: Maintain knowledge of ILMS trends and emerging technologies
  • Source information about current industry trends and emerging technologies in relation to ILMS
  • Provide information to colleagues in relation to add-on library automation software and hardware
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Create records in the ILMS

1.1 Develop an understanding of basic functions of an ILMS, including interrelation of different modules

1.2 Register new borrowers on the automated circulation system according to organisational and system guidelines

1.3 Process an acquisition by creating a record in the acquisition module

1.4 Generate an interlibrary loan request by creating a request through the ILMS

2 Provide customer support in relation to circulation and lending

2.1 Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems

2.2 Process loan and return transactions according to organisational policies and procedures, including security procedures

2.3 Follow safe work practices when performing circulation and lending services

2.4 Manage competing demands for services according to customer service standards

2.5 Resolve customer enquiries and complaints within scope of own job role

2.6 Refer complex customer queries and complaints to relevant personnel

2.7 Provide information on range of services which may incur costs, including pre-paid services

2.8 Process financial transactions

3 Use online catalogues to assist customers

3.1 Use basic search features of online catalogues to provide current and accurate information to customers

3.2 Use online catalogues to assist customers in locating information resources in library collections

3.3 Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers

4 Maintain knowledge of ILMS trends and emerging technologies

4.1 Source information about current industry trends and emerging technologies in relation to ILMS

4.2 Provide information to colleagues in relation to add-on library automation software and hardware

Evidence of the ability to:

use integrated library management systems (ILMS) to:

process loans and returns within required time constraints according to procedures

conduct basic online catalogue searches

assist customers find information using ILMS functions

create records in acquisitions module

generate interlibrary loans

maintain knowledge of trends and emerging technologies affecting ILMS

demonstrate provision of customer support, including resolution of customer enquiries and complaints.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe basic functions of ILMS

provide examples demonstrating the interrelation of different modules in the ILMS

describe and illustrate interrelation between different functions of an automated library management system, including cataloguing, circulation, and acquisitions modules

describe basic features of online catalogues

describe basic features of automated circulation systems, including selfcharging systems and associated technologies

discuss application of organisational policies and procedures in relation to:

lending

interlibrary loans

security

financial transactions

customer service

processing loans and returns

circulation services

identify safe work practices relating to using an ILMS.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Create records in the ILMS

1.1 Develop an understanding of basic functions of an ILMS, including interrelation of different modules

1.2 Register new borrowers on the automated circulation system according to organisational and system guidelines

1.3 Process an acquisition by creating a record in the acquisition module

1.4 Generate an interlibrary loan request by creating a request through the ILMS

2 Provide customer support in relation to circulation and lending

2.1 Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems

2.2 Process loan and return transactions according to organisational policies and procedures, including security procedures

2.3 Follow safe work practices when performing circulation and lending services

2.4 Manage competing demands for services according to customer service standards

2.5 Resolve customer enquiries and complaints within scope of own job role

2.6 Refer complex customer queries and complaints to relevant personnel

2.7 Provide information on range of services which may incur costs, including pre-paid services

2.8 Process financial transactions

3 Use online catalogues to assist customers

3.1 Use basic search features of online catalogues to provide current and accurate information to customers

3.2 Use online catalogues to assist customers in locating information resources in library collections

3.3 Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers

4 Maintain knowledge of ILMS trends and emerging technologies

4.1 Source information about current industry trends and emerging technologies in relation to ILMS

4.2 Provide information to colleagues in relation to add-on library automation software and hardware

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop an understanding of basic functions of an ILMS, including interrelation of different modules 
Register new borrowers on the automated circulation system according to organisational and system guidelines 
Process an acquisition by creating a record in the acquisition module 
Generate an interlibrary loan request by creating a request through the ILMS 
Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems 
Process loan and return transactions according to organisational policies and procedures, including security procedures 
Follow safe work practices when performing circulation and lending services 
Manage competing demands for services according to customer service standards 
Resolve customer enquiries and complaints within scope of own job role 
Refer complex customer queries and complaints to relevant personnel 
Provide information on range of services which may incur costs, including pre-paid services 
Process financial transactions 
Use basic search features of online catalogues to provide current and accurate information to customers 
Use online catalogues to assist customers in locating information resources in library collections 
Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers 
Source information about current industry trends and emerging technologies in relation to ILMS 
Provide information to colleagues in relation to add-on library automation software and hardware 

Forms

Assessment Cover Sheet

BSBLIB404 - Use integrated library management systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBLIB404 - Use integrated library management systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: