Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBLIB406 Mapping and Delivery Guide
Obtain information from external and networked sources

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBLIB406 - Obtain information from external and networked sources
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to establish the information needs of customers, and then search external and networked sources to meet those needs. It applies to individuals working in frontline information services roles within established guidelines and under general supervision in library and information services contexts. They may be working in public, school, medical, law, business, or academic libraries. Work relates to information requests that cannot be satisfied from sources within the organisation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Library – Information Services field of work and include access to:

a range of library and information services and resources

industry-current information technologies

relevant policies, procedures and documents on access to external sources of information

special purpose equipment, materials and industry software packages.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine customer information needs
  • Determine and confirm exact nature of information needs with customer
  • Discuss options for satisfying requests with customer, taking into account any specific requirements
  • Where appropriate, keep customer informed of delivery progress
  • Recommend alternative options to fulfil customer information needs as required
       
Element: Clarify details of required information resources
  • Verify bibliographic and other relevant details sufficient to locate required information resources
  • Check availability of required information from external or networked sources
       
Element: Search external and networked sources
  • Complete information search based on knowledge of appropriate external and networked sources
  • Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases
  • Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information
  • Seek assistance from colleagues to locate unusual or difficult to locate information
       
Element: Obtain and return information
  • Complete and despatch requests to external sources using organisational standards, systems and procedures
  • Monitor requests to external sources and follow-up as required
  • Check condition of information resources received from external sources and confirm they meet customer needs
  • Monitor receipt of electronic documents and present to customers using approved delivery methods
  • Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents
  • Take action to recall material, where required, and return to provider in the required condition
  • Inform provider of difficulties in relation to return of material and take action
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Determine customer information needs

1.1 Determine and confirm exact nature of information needs with customer

1.2 Discuss options for satisfying requests with customer, taking into account any specific requirements

1.3 Where appropriate, keep customer informed of delivery progress

1.4 Recommend alternative options to fulfil customer information needs as required

2 Clarify details of required information resources

2.1 Verify bibliographic and other relevant details sufficient to locate required information resources

2.2 Check availability of required information from external or networked sources

3 Search external and networked sources

3.1 Complete information search based on knowledge of appropriate external and networked sources

3.2 Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases

3.3 Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information

3.4 Seek assistance from colleagues to locate unusual or difficult to locate information

4 Obtain and return information

4.1 Complete and despatch requests to external sources using organisational standards, systems and procedures

4.2 Monitor requests to external sources and follow-up as required

4.3 Check condition of information resources received from external sources and confirm they meet customer needs

4.4 Monitor receipt of electronic documents and present to customers using approved delivery methods

4.5 Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents

4.6 Take action to recall material, where required, and return to provider in the required condition

4.7 Inform provider of difficulties in relation to return of material and take action

Evidence of the ability to:

communicate effectively and efficiently with customers

apply well-developed information literacy skills

use external sources and bibliographic tools, including electronic sources, to obtain different types of information

search external sources effectively to meet a range of different information needs.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe components of bibliographic records

identify and discuss copyright, moral rights and intellectual property legislation and issues of interlibrary loans and document supply

evaluate document delivery services and options, including for electronic formats

identify external sources of information

analyse information services networks that facilitate access to external sources

locate and reference interlibrary lending policies and standards, such as the Australian Interlibrary Resource Sharing (ILRS) code

evaluate range of available information sources for print and electronic materials

evaluate range of available interlibrary lending networks and document delivery services and organisations

discuss and compare search strategies for external and networked sources.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Determine customer information needs

1.1 Determine and confirm exact nature of information needs with customer

1.2 Discuss options for satisfying requests with customer, taking into account any specific requirements

1.3 Where appropriate, keep customer informed of delivery progress

1.4 Recommend alternative options to fulfil customer information needs as required

2 Clarify details of required information resources

2.1 Verify bibliographic and other relevant details sufficient to locate required information resources

2.2 Check availability of required information from external or networked sources

3 Search external and networked sources

3.1 Complete information search based on knowledge of appropriate external and networked sources

3.2 Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases

3.3 Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information

3.4 Seek assistance from colleagues to locate unusual or difficult to locate information

4 Obtain and return information

4.1 Complete and despatch requests to external sources using organisational standards, systems and procedures

4.2 Monitor requests to external sources and follow-up as required

4.3 Check condition of information resources received from external sources and confirm they meet customer needs

4.4 Monitor receipt of electronic documents and present to customers using approved delivery methods

4.5 Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents

4.6 Take action to recall material, where required, and return to provider in the required condition

4.7 Inform provider of difficulties in relation to return of material and take action

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine and confirm exact nature of information needs with customer 
Discuss options for satisfying requests with customer, taking into account any specific requirements 
Where appropriate, keep customer informed of delivery progress 
Recommend alternative options to fulfil customer information needs as required 
Verify bibliographic and other relevant details sufficient to locate required information resources 
Check availability of required information from external or networked sources 
Complete information search based on knowledge of appropriate external and networked sources 
Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases 
Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information 
Seek assistance from colleagues to locate unusual or difficult to locate information 
Complete and despatch requests to external sources using organisational standards, systems and procedures 
Monitor requests to external sources and follow-up as required 
Check condition of information resources received from external sources and confirm they meet customer needs 
Monitor receipt of electronic documents and present to customers using approved delivery methods 
Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents 
Take action to recall material, where required, and return to provider in the required condition 
Inform provider of difficulties in relation to return of material and take action 

Forms

Assessment Cover Sheet

BSBLIB406 - Obtain information from external and networked sources
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBLIB406 - Obtain information from external and networked sources

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: