Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBMGT403 Mapping and Delivery Guide
Implement continuous improvement

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBMGT403 - Implement continuous improvement
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation.At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Implement continuous improvement systems and processes
  • Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative
  • Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback
  • Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes
       
Element: Monitor and review performance
  • Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved
  • Improve customer service through continuous improvement techniques and processes
  • Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation
       
Element: Provide opportunities for further improvement
  • Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan
  • Document work performance to aid the identification of further opportunities for improvement
  • Manage records, reports and recommendations for improvement within the organisation’s systems and processes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement continuous improvement systems and processes

1.1 Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback

1.3 Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes

2. Monitor and review performance

2.1 Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved

2.2 Improve customer service through continuous improvement techniques and processes

2.3 Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation

3. Provide opportunities for further improvement

3.1 Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan

3.2 Document work performance to aid the identification of further opportunities for improvement

3.3 Manage records, reports and recommendations for improvement within the organisation’s systems and processes

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement continuous improvement systems and processes

1.1 Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback

1.3 Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes

2. Monitor and review performance

2.1 Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved

2.2 Improve customer service through continuous improvement techniques and processes

2.3 Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation

3. Provide opportunities for further improvement

3.1 Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan

3.2 Document work performance to aid the identification of further opportunities for improvement

3.3 Manage records, reports and recommendations for improvement within the organisation’s systems and processes

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative 
Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback 
Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes 
Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved 
Improve customer service through continuous improvement techniques and processes 
Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation 
Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan 
Document work performance to aid the identification of further opportunities for improvement 
Manage records, reports and recommendations for improvement within the organisation’s systems and processes 

Forms

Assessment Cover Sheet

BSBMGT403 - Implement continuous improvement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBMGT403 - Implement continuous improvement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: