Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBMGT502 Mapping and Delivery Guide
Manage people performance

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBMGT502 - Manage people performance
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Allocate work
  • Consult relevant groups and individuals on work to be allocated and resources available
  • Develop work plans in accordance with operational plans
  • Allocate work in a way that is efficient, cost effective and outcome focussed
  • Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals
  • Develop and agree performance indicators with relevant staff prior to commencement of work
  • Conduct risk analysis in accordance with the organisational risk management plan and legal requirements
       
Element: Assess performance
  • Design performance management and review processes to ensure consistency with organisational objectives and policies
  • Train participants in the performance management and review process
  • Conduct performance management in accordance with organisational protocols and time lines
  • Monitor and evaluate performance on a continuous basis
       
Element: Provide feedback
  • Provide informal feedback to staff on a regular basis
  • Advise relevant people where there is poor performance and take necessary actions
  • Provide onthejob coaching when necessary to improve performance and to confirm excellence in performance
  • Document performance in accordance with the organisational performance management system
  • Conduct formal structured feedback sessions as necessary and in accordance with organisational policy
       
Element: Manage follow up
  • Write and agree on performance improvement and development plans in accordance with organisational policies
  • Seek assistance from human resources specialists, where appropriate
  • Reinforce excellence in performance through recognition and continuous feedback
  • Monitor and coach individuals with poor performance
  • Provide support services where necessary
  • Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary
  • Terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poorperformance continues
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Allocate work

1.1 Consult relevant groups and individuals on work to be allocated and resources available

1.2 Develop work plans in accordance with operational plans

1.3 Allocate work in a way that is efficient, cost effective and outcome focussed

1.4 Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals

1.5 Develop and agree performance indicators with relevant staff prior to commencement of work

1.6 Conduct risk analysis in accordance with the organisational risk management plan and legal requirements

2. Assess performance

2.1 Design performance management and review processes to ensure consistency with organisational objectives and policies

2.2 Train participants in the performance management and review process

2.3 Conduct performance management in accordance with organisational protocols and time lines

2.4 Monitor and evaluate performance on a continuous basis

3. Provide feedback

3.1 Provide informal feedback to staff on a regular basis

3.2 Advise relevant people where there is poor performance and take necessary actions

3.3 Provide onthejob coaching when necessary to improve performance and to confirm excellence in performance

3.4 Document performance in accordance with the organisational performance management system

3.5 Conduct formal structured feedback sessions as necessary and in accordance with organisational policy

4. Manage follow up

4.1 Write and agree on performance improvement and development plans in accordance with organisational policies

4.2 Seek assistance from human resources specialists, where appropriate

4.3 Reinforce excellence in performance through recognition and continuous feedback

4.4 Monitor and coach individuals with poor performance

4.5 Provide support services where necessary

4.6 Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary

4.7 Terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poorperformance continues

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Allocate work

1.1 Consult relevant groups and individuals on work to be allocated and resources available

1.2 Develop work plans in accordance with operational plans

1.3 Allocate work in a way that is efficient, cost effective and outcome focussed

1.4 Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals

1.5 Develop and agree performance indicators with relevant staff prior to commencement of work

1.6 Conduct risk analysis in accordance with the organisational risk management plan and legal requirements

2. Assess performance

2.1 Design performance management and review processes to ensure consistency with organisational objectives and policies

2.2 Train participants in the performance management and review process

2.3 Conduct performance management in accordance with organisational protocols and time lines

2.4 Monitor and evaluate performance on a continuous basis

3. Provide feedback

3.1 Provide informal feedback to staff on a regular basis

3.2 Advise relevant people where there is poor performance and take necessary actions

3.3 Provide onthejob coaching when necessary to improve performance and to confirm excellence in performance

3.4 Document performance in accordance with the organisational performance management system

3.5 Conduct formal structured feedback sessions as necessary and in accordance with organisational policy

4. Manage follow up

4.1 Write and agree on performance improvement and development plans in accordance with organisational policies

4.2 Seek assistance from human resources specialists, where appropriate

4.3 Reinforce excellence in performance through recognition and continuous feedback

4.4 Monitor and coach individuals with poor performance

4.5 Provide support services where necessary

4.6 Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary

4.7 Terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poorperformance continues

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Consult relevant groups and individuals on work to be allocated and resources available 
Develop work plans in accordance with operational plans 
Allocate work in a way that is efficient, cost effective and outcome focussed 
Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals 
Develop and agree performance indicators with relevant staff prior to commencement of work 
Conduct risk analysis in accordance with the organisational risk management plan and legal requirements 
Design performance management and review processes to ensure consistency with organisational objectives and policies 
Train participants in the performance management and review process 
Conduct performance management in accordance with organisational protocols and time lines 
Monitor and evaluate performance on a continuous basis 
Provide informal feedback to staff on a regular basis 
Advise relevant people where there is poor performance and take necessary actions 
Provide onthejob coaching when necessary to improve performance and to confirm excellence in performance 
Document performance in accordance with the organisational performance management system 
Conduct formal structured feedback sessions as necessary and in accordance with organisational policy 
Write and agree on performance improvement and development plans in accordance with organisational policies 
Seek assistance from human resources specialists, where appropriate 
Reinforce excellence in performance through recognition and continuous feedback 
Monitor and coach individuals with poor performance 
Provide support services where necessary 
Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary 
Terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poorperformance continues 

Forms

Assessment Cover Sheet

BSBMGT502 - Manage people performance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBMGT502 - Manage people performance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: