Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBOHS305B Mapping and Delivery Guide
Contribute to OHS issue resolution

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency BSBOHS305B - Contribute to OHS issue resolution
Description This unit describes the performance outcomes, skills and knowledge required to contribute to the resolution of occupational health and safety (OHS) issues in the workplace. It includes determining relevant legislation and contributing to any actions to ensure compliance with OHS legislation, codes and standards.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to individuals who assist OHS specialists in relation to resolving OHS issues and effectively communicating the outcomes of the issue resolution process to employees.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Regulation, Licensing and Risk - Occupational Health and Safety
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for resolution about OHS issues
  • Apply knowledge of relevant OHS laws and workplace policies and procedures to the OHS resolution process in the workplace
  • Identify, clarify and record OHS issues prior to commencement of issue resolution meetings
  • Undertake preparations to plan how OHS issues will be resolved
  • Identify and remove any obstacles that prevent OHS issue discussion in the workplace
       
Element: Contribute to the resolution of OHS issues
  • Provide support and advice to employees about issue resolution tools, techniques and strategies that can be used to resolve OHS issues
  • Participate in the issue resolution process
  • Provide support and advice where appropriate to resolve any conflict or disagreement arising from the issue resolution process according to workplace procedures
  • Contact external bodies to initiate OHS dispute resolution processes where appropriate
       
Element: Effectively communicate outcomes of OHS issue resolution process
  • Research the communication needs of stakeholders
  • Communicate issue resolution findings to stakeholders through a variety of formal and informal methods
  • Establish and maintain records of OHS issue resolution actions and outcomes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

contribution to the resolution of workplace OHS issues in accordance with OHS legislation, and workplace policies and procedures

knowledge of relevant state/territory and commonwealth OHS legislation, codes of practice, standards and guidance material.

Context of and specific resources for assessment

Assessment must ensure:

access to relevant information on compliance requirements such as:

organisational policies, standard operating procedures, procedures and plans

relevant legislation, regulations, licensing requirements, codes of practice, standards

access to relevant internal and external data files

access to appropriate computer resources needed to identify and rectify breaches in compliance requirements.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

assessment of documentation completed when contributing to OHS issue resolution

demonstration of the application of issue resolution techniques

direct questioning combined with review of portfolios of evidence and third party reports of on-the-job performance by the candidate

oral or written questioning to assess knowledge of types of issue resolution tools, techniques and strategies

review of records of OHS issue resolution actions and outcomes.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other OHS units.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

culturally appropriate communication skills to consult and present OHS issues to people from diverse backgrounds and people with diverse abilities

presentation and facilitation skills to represent employees' views on OHS issues

information management skills to store and retrieve relevant documents.

Required knowledge

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

internal and external sources of OHS information and data

legislative requirements for OHS information provision, data collection, consultation and reporting

organisational culture as it impacts on the workgroup

organisational policies and procedures for OHS agreements

organisational skills to run meetings effectively

relevant state/territory and commonwealth OHS legislation, codes of practice, standards and guidance material

roles and responsibilities of personnel under OHS legislation

types of issue resolution tools, techniques and strategies.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Preparations may include:

considering the expected response of other parties to proposals

contributing to the development of an alternative proposal

contributing to the selection of tactics, tools and approaches to be used in issue resolution

determining desired outcomes of the issue resolution process

determining with whom the issues should be raised

following policy processes

formulating a proposal to achieve a desired outcome

gathering information on OHS issues

preparing the physical environment in which issue resolution meetings will take place

reading any supporting documentation associated with the OHS issues

Support and advice may include:

accompanying employees when investigations are being conducted by employers/external investigators

engaging the advice of:

external consultants

OHS specialists

other health and safety representatives

unions

workplace assessors with experience in language or disability issues

explaining the results of inspections to employees, safety representatives or OHS committee members

holding formal meetings with relevant others

holding informal discussions with relevant others

interpreting information about OHS inspections to relevant others

providing written summaries, letters, emails, minutes and reports on issue resolution action plans and outcomes

Issue resolution tools, techniques, and strategies may include:

anticipating possible outcomes of issue resolution meetings

considering what other parties perceive to be the issues, problems and goals requiring resolution

contributing to identifying appropriate mediation processes and personnel if required

establishing wants and needs from the issue resolution process

gathering information about the decision making authority of people involved in the issue resolution process

gathering knowledge and conducting research to clearly define the issues, problems and goals of issue resolution meetings

recording facts about issues

tabling proposals and solutions at issue resolution meetings

using active listening and responding techniques during issue resolution meetings

working out areas of agreement with parties participating in the issue resolution process

External bodies may include:

dispute resolution commissions

statutory OHS investigative bodies within the relevant jurisdiction

unions

Formal and informal methods may include:

giving presentations

participating in group and individual meetings

presenting issue resolution findings to the OHS committee

providing written summaries, letters, emails, memos, minutes and reports

using interpreters and translators

Records of OHS issue resolution actions may include:

audit and inspection records

meeting minutes

risk registers

written summaries, letters, emails, minutes and reports on issue resolution action plans

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Apply knowledge of relevant OHS laws and workplace policies and procedures to the OHS resolution process in the workplace 
Identify, clarify and record OHS issues prior to commencement of issue resolution meetings 
Undertake preparations to plan how OHS issues will be resolved 
Identify and remove any obstacles that prevent OHS issue discussion in the workplace 
Provide support and advice to employees about issue resolution tools, techniques and strategies that can be used to resolve OHS issues 
Participate in the issue resolution process 
Provide support and advice where appropriate to resolve any conflict or disagreement arising from the issue resolution process according to workplace procedures 
Contact external bodies to initiate OHS dispute resolution processes where appropriate 
Research the communication needs of stakeholders 
Communicate issue resolution findings to stakeholders through a variety of formal and informal methods 
Establish and maintain records of OHS issue resolution actions and outcomes 

Forms

Assessment Cover Sheet

BSBOHS305B - Contribute to OHS issue resolution
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBOHS305B - Contribute to OHS issue resolution

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: