• BSBPMG605A - Direct quality management of a project program

Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBPMG605A Mapping and Delivery Guide
Direct quality management of a project program

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency BSBPMG605A - Direct quality management of a project program
Description This unit describes the performance outcomes, skills and knowledge required to direct quality management across multiple projects and within the overall program. It covers directing the development of quality requirements, directing quality assurance management, and reviewing and improving the quality of projects and the program.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application A program is defined as a set of interrelated projects, each of which has a project manager. Multiple projects (sometimes called a portfolio of projects) refers to a number of projects related in some way and managed by the same person as a program to achieve a common organisational objective/s.For the purposes of this unit someone who manages a suite of projects (a program) will be referred to as a program manager.The functions performed by a project manager to manage quality within individual projects are addressed in BSBPMG505A Manage project quality.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Management and Leadership - Project Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Direct quality requirements development
  • Direct reviews and consultation to ensure that the organisation's quality objectives, standards, levels and criteria are applied at the project level, in consultation with stakeholders
  • Modify quality management methods, techniques and tools to the requirements of the program, as necessary
  • Identify and communicate program quality criteria to project managers for implementation
  • Direct project managers to develop and implement quality plans that will be used as the basis for performance measurement
       
Element: Direct project quality assurance management
  • Analyse results of project activities and product performance to determine compliance with agreed quality standards throughout the project life cycles within the program
  • Identify causes of unsatisfactory results in consultation with project managers, clients and stakeholders, and initiate appropriate actions to enable continuous improvement in quality outcomes
  • Direct inspections of quality processes and analyse results to determine compliance with quality standards set for the overall program and the organisation
  • Develop and maintain a quality management system to enable effective management and communication of quality issues and outcomes
       
Element: Improve program and project quality
  • Continually review and modify the quality management system throughout project activities to ensure project team commitment to continuous improvement of quality processes and outcomes
  • Direct project outcomes review and analysis against performance criteria to determine the effectiveness of the quality management system
  • Aggregate and use quality improvements and lessons learned to benefit the business and, where appropriate, pass on program initiatives/projects to organisational management for consideration in support of strategic planning and (re)direction
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

demonstrated experience in directing the successful application of quality management across a range of concurrent projects

knowledge of relevant Australian and international standards.

Context of and specific resources for assessment

Assessment must ensure:

access to workplace quality documentation

consideration of feedback from project team/s and stakeholders as to how quality was managed.

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance of scope management techniques by the candidate

analysis of responses addressing different project quality management case studies and scenarios

oral or written questioning to assess knowledge of strategies for managing project quality and their application to different situations

assessment how program quality criteria were identified and communicated

review of actions initiated to enable continuous improvement.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units in the Advanced Diploma of Project Management.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

leadership, communication and interpersonal skills to foster compliance with quality benchmarks

literacy skills to communicate decisions and to write quality reports

skills in analysing, interpreting and reviewing data to assess performance against quality benchmarks

problem-solving skills to address gaps in quality assurance.

Required knowledge

range of quality management methods, techniques, tools and systems and their various applications

relevant Australian and international standards.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality management may:

be conducted non-routinely to meet complex and changing circumstances

be done independently or by taking the lead in a team environment

involve consultation with and direction to, project managers regarding their selective involvement of appropriate project stakeholders

involve the overall direction to project managers for the selection, modification and supervision of the use of appropriate quality management methods, processes, procedures, tools and techniques

take into account the impact of organisational and environmental change on the program and vice versa

Quality management system may include:

ISO 9000 series or as designed to meet the specific needs of the project

Quality improvements may include:

formal practices, such as total quality management or continuous improvement

less formal processes which improve both the product quality and processes of the project, for example client surveys to determine client satisfaction with project performance

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Direct reviews and consultation to ensure that the organisation's quality objectives, standards, levels and criteria are applied at the project level, in consultation with stakeholders 
Modify quality management methods, techniques and tools to the requirements of the program, as necessary 
Identify and communicate program quality criteria to project managers for implementation 
Direct project managers to develop and implement quality plans that will be used as the basis for performance measurement 
Analyse results of project activities and product performance to determine compliance with agreed quality standards throughout the project life cycles within the program 
Identify causes of unsatisfactory results in consultation with project managers, clients and stakeholders, and initiate appropriate actions to enable continuous improvement in quality outcomes 
Direct inspections of quality processes and analyse results to determine compliance with quality standards set for the overall program and the organisation 
Develop and maintain a quality management system to enable effective management and communication of quality issues and outcomes 
Continually review and modify the quality management system throughout project activities to ensure project team commitment to continuous improvement of quality processes and outcomes 
Direct project outcomes review and analysis against performance criteria to determine the effectiveness of the quality management system 
Aggregate and use quality improvements and lessons learned to benefit the business and, where appropriate, pass on program initiatives/projects to organisational management for consideration in support of strategic planning and (re)direction 

Forms

Assessment Cover Sheet

BSBPMG605A - Direct quality management of a project program
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBPMG605A - Direct quality management of a project program

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: