Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBRES402A Mapping and Delivery Guide
Research, locate and provide legal and other information in response to requests

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBRES402A - Research, locate and provide legal and other information in response to requests
Description This unit describes the performance outcomes, skills and knowledge required to research, locate and provide information in response to a request so that client needs can be met. This may involve combining and analysing information from a number of sources before composing a report for the client.All aspects of legal practice may be subject to a range of legislation, rules, regulations and/or codes of practice relevant to different job roles and jurisdictions.This unit describes the performance outcomes, skills and knowledge required to research, locate and provide information in response to a request so that client needs can be met. This may involve combining and analysing information from a number of sources before composing a report for the client.All aspects of legal practice may be subject to a range of legislation, rules, regulations and/or codes of practice relevant to different job roles and jurisdictions.
Employability Skills This unit contains employability skills.This unit contains employability skills.
Learning Outcomes and Application This unit applies to individuals who apply a broad knowledge of administration tasks in the provision of support to legal professionals.This unit applies to individuals who apply a broad knowledge of administration tasks in the provision of support to legal professionals.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Knowledge Management - ResearchKnowledge Management - Research
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Receive and process a request for information
  • Document request using appropriate recording system
  • Confirm client identity and/or other party's right to receive information
  • Clarify client needs and establish relevant criteria in consultation with designated person to ensure client needs are met
  • Research and identify appropriate response methods and format
  • Forward request for information to others where appropriate
       
Element: Identify information source/s
  • Identify and research relevant sources and locations of information
  • Obtain access to identified sources
  • Resolve problems with accessing information promptly and efficiently
       
Element: Organise self or other person to extract information
  • Locate and extract information relevant to the particular request
  • Discuss and implement resolutions to problems in accessing information with designated person where appropriate
  • Copy extracted information in accordance with firm's security and confidentiality procedures
  • Maintain integrity of contents/information
       
Element: Ensure information meets request
  • Analyse, evaluate and edit extracted information to fit client needs
  • Combine different types of information, where appropriate, to provide a response to a request
       
Element: Compose report/correspondence
  • Develop report/correspondence plan and synopsis
  • Write report/correspondence using clear and concise language
  • Check spelling, punctuation, grammar and amend where necessary
       
Element: Organise self or other person to format report/ correspondence
  • Format report/correspondence according to enterprise requirements
  • Check report/correspondence for accuracy and to ensure that intended meaning is readily understood by recipient and that it conforms with firm's policies and procedures
       
Element: Finalise report/ correspondence
  • Arrange review and sign off of report/ correspondence with designated person within designated time lines
  • Apply firm's information recording procedures
  • Forward report/correspondence to client
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

locating and providing appropriate information, which meets client needs, in required format

adhering to relevant codes of practice, in particular those relating to privacy and confidentiality

providing materials which meet firm's policies and procedures

knowledge of relevant legislation, rules, regulations, codes of practice and research resources.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to appropriate legislation and regulations relevant to common legal matters

access to workplace manuals and reference materials such as company policy, procedural manuals and checklists

access to list of relevant sources of documentation and sample forms

access to background information on courts, their jurisdiction and behavioural requirements

access to appropriate technology such as computers with relevant software

access to appropriate texts and to people with expert knowledge such as legal practitioners

access to appropriate legislation and regulations relevant to common legal matters, such as that which is accessible via:

http://www.law.gov.au

http://www.ag.gov.au

http://www.austlii.edu.au/

http://www.australia.gov.au/states-territories

http://www.act.gov.au

http://www.nsw.gov.au

http://www.nt.gov.au

http://www.qld.gov.au

http://www.sa.gov.au

http://www.tas.gov.au

http://www.vic.gov.au

http://www.wa.gov.au.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

demonstration of techniques

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of report/correspondence compiled in response to client request and the formatting of the report/correspondence

evaluation of how firm's information recording procedures have been applied

oral or written questioning to assess knowledge of accepted codes of practice relevant to the workplace.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBLEG412A Interpret and apply legislation

BSBRES403A Research legal processes

other legal services administration units or general business units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to follow and interpret oral instructions, and to provide clear and specific instructions about information required

literacy skills to follow complex legal procedures; to consider aspects of context, purpose and audience when generating and formatting texts; to edit and proofread documents to ensure clarity of meaning, accuracy and conformity to enterprise requirements

numeracy skills to collate and present data, graphs and annotated references

organisational skills to select and apply the procedures and strategies needed to perform a range of tasks within designated time lines

problem-solving skills to use processes flexibly and interchangeably

research skills to locate specific information

technology skills to use a range of software applications.

Required knowledge

application of firm's policies and procedures required in the full range of tasks covered

legal terminology in relation to area of law and relevant legal process

relevant state/territory/commonwealth legislation, rules, regulations and/or codes in relation to client and firm e.g. copyright and intellectual property, Freedom of Information, Privacy Act

accepted codes of practice relevant to the workplace including those relating to:

privacy and confidentiality

use of company property

duty of care

ethical behaviour

non-discriminatory practice

conflict of interest

compliance with reasonable direction.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Request for information may come from:

barrister

external clients

internal staff

other parties

staff from another office

Appropriate recording system may be:

electronic

paper-based

Designated person may include:

external client

external official

lawyer

legal practice manager

partner

supervisor

teacher/trainer

Appropriate response methods may include:

letters

reports

sending copies of original information

sending original information

Appropriate format may include:

completion of proforma

photocopies

preparation of original documents

Relevant sources of information may include:

agreements

articles:

academic

journal

newspaper

online

briefs

client file

closed matter file

financial information:

specific to firm

specific to another firm

state/territory

commonwealth

international

internal correspondence

letters

market research information

media:

audio

television

video

memorandums of law

non-legal reports

opinion letters

original research

other bodies

other libraries

pleadings

precedents

previous case histories/Common Law

relevant legislation

specialist texts

statistics

transcripts from supervisor's notes

Firm's security and confidentiality procedures may relate to non-disclosable information and may include:

addresses

court dates

fees

firm's other clients

health status

legal history

personal history

Integrity of contents may include:

completeness

neatness

order of pages

Different types of information may include:

certificates

correspondence

entitlements

legislation

reports

Enterprise requirements for document formatting may include:

appropriate use of letterhead

correct line spacing

correct margins

correct use of reference

dual column system

list of enclosures

paragraph numbering

placing of headings

presence/absence of a back sheet

presence/absence of a cover sheet

specific sign off clauses

table of contents

usage of keycaps and font features

use of document footers

Firm's policies and procedures may include:

customer service protocol

document recording procedures

information sources

protocol for accommodating specific client needs e.g. case manager, social worker, parole officer, translator, interpreter

recording information

report/correspondence format

security/confidentiality/privacy procedures

verifying and authorising information

Firm's information recording procedures may include:

attaching file name and matter number

ensuring client file is updated

maintaining time records

storing and securing copy

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Document request using appropriate recording system 
Confirm client identity and/or other party's right to receive information 
Clarify client needs and establish relevant criteria in consultation with designated person to ensure client needs are met 
Research and identify appropriate response methods and format 
Forward request for information to others where appropriate 
Identify and research relevant sources and locations of information 
Obtain access to identified sources 
Resolve problems with accessing information promptly and efficiently 
Locate and extract information relevant to the particular request 
Discuss and implement resolutions to problems in accessing information with designated person where appropriate 
Copy extracted information in accordance with firm's security and confidentiality procedures 
Maintain integrity of contents/information 
Analyse, evaluate and edit extracted information to fit client needs 
Combine different types of information, where appropriate, to provide a response to a request 
Develop report/correspondence plan and synopsis 
Write report/correspondence using clear and concise language 
Check spelling, punctuation, grammar and amend where necessary 
Format report/correspondence according to enterprise requirements 
Check report/correspondence for accuracy and to ensure that intended meaning is readily understood by recipient and that it conforms with firm's policies and procedures 
Arrange review and sign off of report/ correspondence with designated person within designated time lines 
Apply firm's information recording procedures 
Forward report/correspondence to client 

Forms

Assessment Cover Sheet

BSBRES402A - Research, locate and provide legal and other information in response to requests
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBRES402A - Research, locate and provide legal and other information in response to requests

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: