- BSBSMB408B - Manage personal, family, cultural and business obligations
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBSMB408B Mapping and Delivery Guide
Manage personal, family, cultural and business obligations
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | BSBSMB408B - Manage personal, family, cultural and business obligations |
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| Description | This unit describes the performance outcomes, skills and knowledge required to examine the impact that personal, family and cultural obligations have on business operations, and to develop and implement strategies to improve business success.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | This work is undertaken by individuals who operate a small business. | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | |||
| Competency Field | Management and Leadership - Small and Micro Business | ||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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| Elements of Competency | Performance Criteria | |||||||
| Element: Identify personal and business commitments/obligations within family, cultural and community contexts |
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| Element: Develop ethical work practices within family, cultural and community contexts |
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| Element: Review work practices within family, cultural and community contexts |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: completeness in terms of scope and detail of analysis of the implications of family, cultural and community obligations/commitments on self, staff and the business clarification of a culturally appropriate work ethic and the workability of plans and strategies for maintaining this ethic plans and strategies to address the negative impact obligations/commitments may have on the business knowledge of characteristics of small business and its environment. |
Context of and specific resources for assessment | Assessment must ensure: access to relevant documentation candidate's individual circumstances and work in the context of running a small business, are the basis for assessment. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: portfolio of evidence including the analysis of the implications of obligations/commitments and plans/strategies to address any negative impacts these may have on the business oral or written questioning to assess knowledge of community and family expectations and dynamics analysis of review of plans and strategies. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBSMB409A Build and maintain relationships with small business stakeholders. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
analytical skills to identify own obligations communication skills to clarify needs and to articulate business ideas to a range of family/community members interpersonal skills to negotiate/mediate with sensitivity towards family and/or cross-cultural issues. |
Required knowledge |
characteristics of small business and its environment community and family expectations and dynamics cultural and family relationships historical/cultural/ceremonial/religious/family issues that are relevant to specific communities life/work balances particularly relating to health local community and relevant organisations and persons within the community relevant legislation, codes and national standards from all levels of government which may effect business operation, such as: award and enterprise agreements and relevant industrial instruments anti-discrimination equal opportunity OHS relevant industry codes of practice. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Contexts in which the business operates may include relationships within: | business community culturally and linguistically diverse communities family groups Indigenous communities non-Indigenous communities professional community religious and/or spiritual communities specific target groups |
Commitments/obligations may relate to: | community family self staff |
Commitments/obligations may include: | business commitments and community/family responsibilities personal principles personal work/life balances and priorities e.g. health considerations such as exercise, stress professional commitments resource commitments to community e.g. contributions to social goals, Community Development Employment Program (CEDP) staff responsibilities, community centres, mentoring, community projects resource commitments to cultural life e.g. cultural maintenance programs, language maintenance resource commitments to immediate and extended family members e.g. money obligations, skills and resource contributions to family projects time commitments to community activities e.g. participation in community events, ceremonies and activities, school committees, sporting associations time commitments to immediate and extended family members e.g. child care and aged care responsibilities, emotional support obligations for family issues time commitments to cultural life e.g. National Aboriginal and Torres Strait Islander Day of Celebration (NAIDOC) activities, National Sorry Day activities, National Reconciliation Week activities, religious activities, national days, ceremonies, funerals and related mourning business |
Strategies may include: | communication strategies consulting with other small businesses to identify successful strategies used developing clear guidelines for staff, such as: codes of conduct customer/client charters family/community charters job descriptions organisational trees developing clear processes for staff developing plans to address unanticipated events developing plans to include health considerations for self and staff personal vision/values using diaries/calendars to timetable known obligations |
Plans may relate to: | communication contingency OHS performance appraisal personal and staff development succession arrangements time management |
Culturally appropriate work ethic may include: | impact on and within the community impact on and within the family impact on and within the wider community impact on self relevance of the business to the community relevance of work to the individual role development and clarification processes skills to perform the work |
Reviewing plans and strategies may include: | 360º feedback applying qualitative and/or quantitative measures to business performance applying qualitative and/or quantitative measures to individual performance family or community consultation |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Identify the personal, family, cultural and/or community contexts in which the business operates | |||
| Identify the personal, family, cultural and/or community commitments/obligations that impact on the business | |||
| Consider strategies to address and minimise the negative impact these commitments/obligations may have on the business | |||
| Prepare workable plans to address and minimise the impact of these issues | |||
| Develop a culturally appropriate work ethic in terms of personal, family and community obligations, and cultural requirements | |||
| Identify and implement strategies to reinforce a culturally appropriate work ethic in the business | |||
| Prepare contingency plans for when alternative action is required due to changes within the business, family, cultural and/or community environments | |||
| Monitor personal, family, cultural and/or community commitments/obligations to identify any changes that might impact on the business | |||
| Review plans and strategies to ensure that negative impacts of any commitments/obligations are being addressed and implement any necessary changes | |||
| Monitor implementation of the culturally appropriate work ethic to ensure that it is supported and maintained in the business |
Forms
Assessment Cover Sheet
BSBSMB408B - Manage personal, family, cultural and business obligations
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBSMB408B - Manage personal, family, cultural and business obligations
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: