Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBWOR502 Mapping and Delivery Guide
Lead and manage team effectiveness

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBWOR502 - Lead and manage team effectiveness
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish team performance plan
  • Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
  • Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team
  • Support team members in meeting expected performance outcomes
       
Element: Develop and facilitate team cohesion
  • Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
  • Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
  • Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
       
Element: Facilitate teamwork
  • Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
  • Support the team in identifying and resolving work performance problems
  • Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
       
Element: Liaise with stakeholders
  • Establish and maintain open communication processes with all stakeholders
  • Communicate information from line manager/management to the team
  • Communicate unresolved issues, concerns and problems raised by team members and followup with line manager/management and other relevant stakeholders
  • Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team performance plan

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and followup with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team performance plan

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and followup with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 
Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 
Support team members in meeting expected performance outcomes 
Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 
Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 
Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 
Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed 
Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 
Support the team in identifying and resolving work performance problems 
Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders 
Establish and maintain open communication processes with all stakeholders 
Communicate information from line manager/management to the team 
Communicate unresolved issues, concerns and problems raised by team members and followup with line manager/management and other relevant stakeholders 
Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders 

Forms

Assessment Cover Sheet

BSBWOR502 - Lead and manage team effectiveness
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBWOR502 - Lead and manage team effectiveness

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: