Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBWRK411A Mapping and Delivery Guide
Support employee and industrial relations procedures

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBWRK411A - Support employee and industrial relations procedures
Description This unit describes the performance outcomes, skills and knowledge required to work with employee and industrial relations policies and procedures. The unit covers communicating and implementing employee relations policies and procedures that meet statutory and legislative requirements, assisting in dealing with employee relations conflicts and issues, and generally working towards a harmonious industrial relations climate in the workplace.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to those who support the organisation/employer in dealing with employee relations in the workplace.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate and implement organisation’s employee relations policies and procedures
  • Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups
  • Implement agreements, policies and procedures according to site, enterprise and statutory requirements
  • Support workplace strategies to effectively communicate with relevant persons and groups on employee relations
  • Promote the organisation’s employee relations procedures to relevant persons and groups
  • Represent the organisation appropriately in discussions with key stakeholders
       
Element: Assist in minimising industrial relations conflict
  • Monitor the implementation of industrial relations policies and procedures
  • Process documentation and report to management and other relevant parties about potential industrial relations conflicts
  • Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority
  • Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts
  • Work under supervision to source specialist industrial relations expertise
       
Element: Enhance employee relations
  • Trial and implement strategies to monitor the implementation of the organisation’s employee relations policies and procedures
  • Implement strategies to facilitate feedback on the industrial climate
  • Implement strategies to strengthen relationships with relevant persons and groups
  • Provide information and feedback to management on employee relations
  • Provide information and advice to relevant persons and groups
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

work with legislation, awards and agreements to provide written and verbal advice on employee relations or industrial matters

support the resolution of workplace grievances and conflicts.

Context of and specific resources for assessment

Assessment must ensure:

access to a range of workplace documentation relating to current industrial matters.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

assessment of reports and examples of industrial conflict that has been resolved

demonstration of techniques in dealing with conflict

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate

observation of demonstrated techniques in providing advice about industrial matters

observation of performance in role plays

observation of presentations

oral or written questioning to assess knowledge of industrial relations legislation and current issues

review of documentation promoting the organisation’s industrial relations procedures

review of documentation prepared about potential industrial relations conflicts.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units from the Certificate IV in Human Resources.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

literacy and verbal communication skills to:

present information in clear and accessible ways

review complex documents from a range of sources

negotiation and conflict-resolution skills to:

deal with sensitive information

resolve issues

technology skills to use human resources information systems according to access and security guidelines.

Required knowledge

grievance resolution policy and procedures

employee and industrial relations policies and procedures, such as:

enterprise agreements

enterprise and workplace bargaining

legislation, codes of practice and national standards relevant to role of employee representatives and employee organisations, for example:

equal employment opportunity (EEO) and antidiscrimination

international industrial relations systems where work undertaken has an international focus or context

workplace health and safety (WHS)

relevant federal, state and territory industrial relations systems and legislation.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation, agreements, policies and procedures include:

EEO, diversity, parental leave policies

employment contracts

enterprise agreements and workplace agreements

industrial awards, orders and decisions

industrial relations legislation

reasonable adjustments for workers with a disability

WHS policies and procedures.

Persons and groups include:

employee representatives

employer representatives

union representatives.

Site, enterprise and statutory requirements refer to:

award and enterprise agreements, and relevant industrial instruments

dispute settlement procedures

grievance mechanisms

relevant industry codes of practice

relevant legislation from all levels of government that affects business operation, especially in regard to WHS and environmental issues, EEO, industrial relations and antidiscrimination

reporting channels and procedures.

Management may include:

chief executive officer, Board and other senior managers

industrial relations/human resources manager

line managers.

Industrial relations expertise may include:

industrial relations consultants

industrial relations and employment lawyers

industry peak bodies or chambers of commerce

HR officers and managers

unions

workplace relations telephone advisory services.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups 
Implement agreements, policies and procedures according to site, enterprise and statutory requirements 
Support workplace strategies to effectively communicate with relevant persons and groups on employee relations 
Promote the organisation’s employee relations procedures to relevant persons and groups 
Represent the organisation appropriately in discussions with key stakeholders 
Monitor the implementation of industrial relations policies and procedures 
Process documentation and report to management and other relevant parties about potential industrial relations conflicts 
Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority 
Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts 
Work under supervision to source specialist industrial relations expertise 
Trial and implement strategies to monitor the implementation of the organisation’s employee relations policies and procedures 
Implement strategies to facilitate feedback on the industrial climate 
Implement strategies to strengthen relationships with relevant persons and groups 
Provide information and feedback to management on employee relations 
Provide information and advice to relevant persons and groups 

Forms

Assessment Cover Sheet

BSBWRK411A - Support employee and industrial relations procedures
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBWRK411A - Support employee and industrial relations procedures

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: