Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCAD504B Mapping and Delivery Guide
Provide advocacy and representation services

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCAD504B - Provide advocacy and representation services
Description This unit describes the knowledge and skills required by the worker to represent the interests of service users, the community and/or the community services and health industriesRepresentation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit may apply to work undertaken across a range of sectors involved in delivery of community services
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish the representative role and process
  • Identify role, processes and conditions of representation in consultation with individuals and key groups
  • Seek the support of key people
  • Determine and implement requirements for reporting and accountability
       
Element: Participate in decision-making forums
  • Identify relevant interests and concerns to be pursued in accordance with organisation positions and priorities
  • Undertake work to provide a framework for pursuing promotion of relevant interests
  • Create and respond routinely within work role to opportunities to reflect, promote and represent relevant interests
  • Calculate and assess the potential impact of developments and decisions in terms of objectives and priorities
  • Provide progress and other reports and feedback to key people according to organisation requirements
       
Element: Negotiate outcomes and liaise with key people
  • Identify and develop appropriate strategic alliances
  • Promote and support collaborative planning and action
  • Identify potential areas of conflict and implement strategies to address them
  • Clearly determine and promote purpose and objectives
  • Undertake appropriate work with organising committees and board of management to maximise effectiveness
       
Element: Evaluate effectiveness of strategies
  • Analyse actual work outcomes and report against agreed objectives
  • Implement adjustments to strategy according to the evaluation
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit can be assessed in the workplace, in the community or in a relevant simulation

Consistency in performance should consider the range of situations under which workers will provide advocacy and representation

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in culturally and linguistically diverse (CALD) environments

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

an appropriate workplace or community where assessment can take place

an environment where an accurate simulation can be undertaken for assessment purposes (e.g. case studies and role plays)

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competency will usually include observation of processes and procedures, oral and/or written questioning on essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Community consultation and decision-making processes

Complex cultural awareness

Depending on the work role or services provided, specific knowledge of particular groups or issues may be required, including:

Aboriginal and Torres Strait Islander people

ageing

alcohol and other drugs (AOD)

chronic illness

community education

cultural and linguistic diversity

disability

men

mental health

people under 18 years of age

risk of self-harm

women

Government legislation, regulations, policies and standards

Industry and government processes

Industry culture

Legal processes regarding Power of Attorney and Guardianship

Models of management/leadership

Models of negotiation

Nature and structure of the community services and health industries

Power structures and relationships in the community

Processes and structures relevant to organisation goals and objectives or work role

Processes and systems to support advocacy, including electronic campaigning

Research methods

Understanding that representation and advocacy are not decision-making on behalf of a client or on behalf of a service provider

Understanding the legal status of parents and guardians of people under the age of 18

Understanding the processes of both individual advocacy and group advocacy

Working within an ethical framework

Essential skills:

It is critical that the candidate demonstrate the ability to:

Advocate for client-oriented solutions to identified needs at the service delivery level and at policy level

Demonstrate effective representation of individual and group concerns and interests within the organisation, the community and the community services industry

Develop client decision-making abilities and independence and foster personal growth

Educate and assist clients to access appropriate services, supports and resources

Establish working relationship with clients, providers and funders

Participate in a range of influencing, decision forming and/or decision-making forums, including electronic options

Promote development/extension of services where service gaps are identified

Support clients to be involved in advocacy and decision forming/making forums, including electronic options

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate skills in:

complex communication

consultation

information gathering and situation analysis

leadership/management

negotiation

presentation

strategic planning and outcomes measurement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Representative role may include:

Action taken to influence decision-making processes

Advancing the interests of the community through decision forming/making forums

Developing and promoting the interests of the community services industry in a wide range of public forums where industry may include:

consumers

industrial representatives

organisations

programs

researchers

services

training/education

Conditions of representation may include:

Authorisation, accountability and protocol

Consultation and delegations

Development of an industry position

Existing community structures, systems, networks and processes

Requirements of industry mechanisms, including:

advisory/steering/reference committees

conferences/seminars

electronic advocacy

electronic campaigning

education

formal and informal networks

formal representative positions

peak industry and professional organisations

publications

submissions

training

Resources

Role of key people

Scope, scale and parameters

Terms of reference

Support may be sought for:

Development of consultation and accountability structures

Development of industry positions

Key people may include:

Community leaders

Experts

Media

Policy/decision-makers

Resource managers

Researchers

Service user peak bodies/ groups

Teachers

Trainers

Developments may include:

Social/political/economic/industrial changes

Within and outside the organisation structures

Government policy

Ideology

Education

Research findings

Community change

Opportunities may include:

Events

Publicity

Committee membership

Public presentations

Media

Policy development

Special meetings/delegations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify role, processes and conditions of representation in consultation with individuals and key groups 
Seek the support of key people 
Determine and implement requirements for reporting and accountability 
Identify relevant interests and concerns to be pursued in accordance with organisation positions and priorities 
Undertake work to provide a framework for pursuing promotion of relevant interests 
Create and respond routinely within work role to opportunities to reflect, promote and represent relevant interests 
Calculate and assess the potential impact of developments and decisions in terms of objectives and priorities 
Provide progress and other reports and feedback to key people according to organisation requirements 
Identify and develop appropriate strategic alliances 
Promote and support collaborative planning and action 
Identify potential areas of conflict and implement strategies to address them 
Clearly determine and promote purpose and objectives 
Undertake appropriate work with organising committees and board of management to maximise effectiveness 
Analyse actual work outcomes and report against agreed objectives 
Implement adjustments to strategy according to the evaluation 

Forms

Assessment Cover Sheet

CHCAD504B - Provide advocacy and representation services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCAD504B - Provide advocacy and representation services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: