Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCADV005 Mapping and Delivery Guide
Provide systems advocacy services

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCADV005 - Provide systems advocacy services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to advocate and ensure that government, community and organisational systems broadly support and uphold human rights. This unit applies to workers in a health, community services or advocacy settings who undertake a leadership role in influencing social and system changes. Workers at this level will also advocate for change and continuous improvement at the organisational level to improve client outcomes and service quality.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Performance criteria specify the performance needed to demonstrate achievement of the element
       
Element: Obtain, analyse and document information
  • Research information about particular issues relating to client rights and interests and document accordingly
  • Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern
  • Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders
       
Element: Work with stakeholders to develop strategies to address identified needs
  • Develop and maintain close working relationships and networks with relevant stakeholders
  • Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs
  • Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations
       
Element: Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients
  • Prepare submissions for resources to implement identified strategies, projects and action plans
  • Where appropriate, contribute to relevant government policy development
  • Work with consumers and other stakeholders to implement relevant projects and action plans
  • Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests
       
Element: Contribute to service improvements
  • Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement
  • Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices
  • Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes
  • Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties
  • Provide progress and other reports and feedback to key people according to organisation requirements
       
Element: Advocate to improve coordination between services
  • Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination
  • Identify and develop appropriate strategic alliances and partnerships
  • Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision
  • Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict
  • Collaboratively work to develop, implement and evaluate a framework for change
       
Element: Evaluate outcomes
  • Review advocacy outcome in line with organisation and stakeholder objectives
  • Identify lessons learned and areas requiring change
  • Identify opportunities for continued improvement and additional strategies
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria specify the performance needed to demonstrate achievement of the element

1. Obtain, analyse and document information

1.1 Research information about particular issues relating to client rights and interests and document accordingly

1.2 Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern

1.3 Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders

2. Work with stakeholders to develop strategies to address identified needs

2.1 Develop and maintain close working relationships and networks with relevant stakeholders

2.2 Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs

2.3 Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations

3. Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients

3.1 Prepare submissions for resources to implement identified strategies, projects and action plans

3.2 Where appropriate, contribute to relevant government policy development

3.3 Work with consumers and other stakeholders to implement relevant projects and action plans

3.4 Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests

4. Contribute to service improvements

4.1 Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement

4.2 Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices

4.3 Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes

4.4 Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties

4.5 Provide progress and other reports and feedback to key people according to organisation requirements

5. Advocate to improve coordination between services

5.1 Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination

5.2 Identify and develop appropriate strategic alliances and partnerships

5.3 Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision

5.4 Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict

5.5 Collaboratively work to develop, implement and evaluate a framework for change

6. Evaluate outcomes

6.1 Review advocacy outcome in line with organisation and stakeholder objectives

6.2 Identify lessons learned and areas requiring change

6.3 Identify opportunities for continued improvement and additional strategies


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria specify the performance needed to demonstrate achievement of the element

1. Obtain, analyse and document information

1.1 Research information about particular issues relating to client rights and interests and document accordingly

1.2 Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern

1.3 Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders

2. Work with stakeholders to develop strategies to address identified needs

2.1 Develop and maintain close working relationships and networks with relevant stakeholders

2.2 Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs

2.3 Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations

3. Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients

3.1 Prepare submissions for resources to implement identified strategies, projects and action plans

3.2 Where appropriate, contribute to relevant government policy development

3.3 Work with consumers and other stakeholders to implement relevant projects and action plans

3.4 Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests

4. Contribute to service improvements

4.1 Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement

4.2 Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices

4.3 Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes

4.4 Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties

4.5 Provide progress and other reports and feedback to key people according to organisation requirements

5. Advocate to improve coordination between services

5.1 Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination

5.2 Identify and develop appropriate strategic alliances and partnerships

5.3 Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision

5.4 Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict

5.5 Collaboratively work to develop, implement and evaluate a framework for change

6. Evaluate outcomes

6.1 Review advocacy outcome in line with organisation and stakeholder objectives

6.2 Identify lessons learned and areas requiring change

6.3 Identify opportunities for continued improvement and additional strategies

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
Research information about particular issues relating to client rights and interests and document accordingly 
Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern 
Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders 
Develop and maintain close working relationships and networks with relevant stakeholders 
Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs 
Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations 
Prepare submissions for resources to implement identified strategies, projects and action plans 
Where appropriate, contribute to relevant government policy development 
Work with consumers and other stakeholders to implement relevant projects and action plans 
Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests 
Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement 
Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices 
Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes 
Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties 
Provide progress and other reports and feedback to key people according to organisation requirements 
Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination 
Identify and develop appropriate strategic alliances and partnerships 
Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision 
Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict 
Collaboratively work to develop, implement and evaluate a framework for change 
Review advocacy outcome in line with organisation and stakeholder objectives 
Identify lessons learned and areas requiring change 
Identify opportunities for continued improvement and additional strategies 

Forms

Assessment Cover Sheet

CHCADV005 - Provide systems advocacy services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCADV005 - Provide systems advocacy services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: