Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCAGE003 Mapping and Delivery Guide
Coordinate services for older people

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCAGE003 - Coordinate services for older people
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge to provide services to an older person. It involves following and contributing to an established individual plan.This unit applies to workers in a residential or community context, or those in personal care or support services that work with older people. Work performed requires some discretion and judgement and is carried out under regular direct or indirect supervision.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Coordinate the delivery of the individualised plan
  • Identify and prioritise the needs, goals and preferences of the older person outlined in the individualised plan
  • Coordinate services and support activities in consultation with the older person and colleagues
  • Outline and clarify all service providers’ understanding of the individualised plan and their roles and responsibilities
  • Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and respond in line with organisation guidelines
       
Element: Liaise and negotiate with appropriate personnel and service providers
  • Support the older person to access and negotiate resources in order to deliver identified services
  • Support the older person to access community support agencies to facilitate the achievement of established goals
  • Recognise when a service and/or support worker is no longer able to provide the level of service required and take action to minimise disruption to service delivery
       
Element: Support family and carers
  • Recognise the impact of support issues on the carer/s and families and refer appropriately
  • Provide support and respite for carer/s
       
Element: Coordinate feedback
  • Explain to all service providers the mechanism/s for providing feedback on the effectiveness of the individualised plan
  • Obtain feedback from service providers on the effectiveness of the individualised plan and report to supervising health professional
  • Seek feedback from the older person and/or their advocate and report to supervising health professional
  • Support the older person to seek advice and assistance from relevant health professionals when their goals are not being reached
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

Coordinate the delivery of the individualised plan

1.1 Identify and prioritise the needs, goals and preferences of the older person outlined in the individualised plan

1.2 Coordinate services and support activities in consultation with the older person and colleagues

1.3 Outline and clarify all service providers’ understanding of the individualised plan and their roles and responsibilities

1.4 Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and respond in line with organisation guidelines

2. Liaise and negotiate with appropriate personnel and service providers

2.1 Support the older person to access and negotiate resources in order to deliver identified services

2.2 Support the older person to access community support agencies to facilitate the achievement of established goals

2.3 Recognise when a service and/or support worker is no longer able to provide the level of service required and take action to minimise disruption to service delivery

3. Support family and carers

3.1 Recognise the impact of support issues on the carer/s and families and refer appropriately

3.2 Provide support and respite for carer/s

4. Coordinate feedback

4.1 Explain to all service providers the mechanism/s for providing feedback on the effectiveness of the individualised plan

4.2 Obtain feedback from service providers on the effectiveness of the individualised plan and report to supervising health professional

4.3 Seek feedback from the older person and/or their advocate and report to supervising health professional

4.4 Support the older person to seek advice and assistance from relevant health professionals when their goals are not being reached

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

Coordinate the delivery of the individualised plan

1.1 Identify and prioritise the needs, goals and preferences of the older person outlined in the individualised plan

1.2 Coordinate services and support activities in consultation with the older person and colleagues

1.3 Outline and clarify all service providers’ understanding of the individualised plan and their roles and responsibilities

1.4 Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and respond in line with organisation guidelines

2. Liaise and negotiate with appropriate personnel and service providers

2.1 Support the older person to access and negotiate resources in order to deliver identified services

2.2 Support the older person to access community support agencies to facilitate the achievement of established goals

2.3 Recognise when a service and/or support worker is no longer able to provide the level of service required and take action to minimise disruption to service delivery

3. Support family and carers

3.1 Recognise the impact of support issues on the carer/s and families and refer appropriately

3.2 Provide support and respite for carer/s

4. Coordinate feedback

4.1 Explain to all service providers the mechanism/s for providing feedback on the effectiveness of the individualised plan

4.2 Obtain feedback from service providers on the effectiveness of the individualised plan and report to supervising health professional

4.3 Seek feedback from the older person and/or their advocate and report to supervising health professional

4.4 Support the older person to seek advice and assistance from relevant health professionals when their goals are not being reached

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Identify and prioritise the needs, goals and preferences of the older person outlined in the individualised plan 
Coordinate services and support activities in consultation with the older person and colleagues 
Outline and clarify all service providers’ understanding of the individualised plan and their roles and responsibilities 
Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and respond in line with organisation guidelines 
Support the older person to access and negotiate resources in order to deliver identified services 
Support the older person to access community support agencies to facilitate the achievement of established goals 
Recognise when a service and/or support worker is no longer able to provide the level of service required and take action to minimise disruption to service delivery 
Recognise the impact of support issues on the carer/s and families and refer appropriately 
Provide support and respite for carer/s 
Explain to all service providers the mechanism/s for providing feedback on the effectiveness of the individualised plan 
Obtain feedback from service providers on the effectiveness of the individualised plan and report to supervising health professional 
Seek feedback from the older person and/or their advocate and report to supervising health professional 
Support the older person to seek advice and assistance from relevant health professionals when their goals are not being reached 

Forms

Assessment Cover Sheet

CHCAGE003 - Coordinate services for older people
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCAGE003 - Coordinate services for older people

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: