Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCCS006 Mapping and Delivery Guide
Facilitate individual service planning and delivery

Version 1.0
Issue Date: October 2018


Qualification -
Unit of Competency CHCCCS006 - Facilitate individual service planning and delivery
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to contribute to the development, implementation and review of individualised support. This unit applies to workers in a range of community services and service delivery contexts. Work will involve collaborating with the person requiring support and other people involved in the support network. Service needs may be complex or multiple.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

planning and service delivery policies and procedures

planning templates and tools

individualised plans and any relevant equipment outlined in the plan

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Establish and maintain relationships
  • Conduct interpersonal exchanges in a manner that develops and maintains trust and goodwill
  • Maintain confidentiality and privacy of the person within organisation policy and protocols
  • Recognise and respect diverse and multi-faceted needs of the individual and collaborate with other service providers as needed
  • Provide clear and current information about service delivery and support the interests, rights and decision-making of the person in all dealings
       
Element: Prepare for planning
  • Determine the physical and psychological factors relevant to the person’s life stage that will influence service delivery
  • Explain the purpose of the planning process and discuss different service options with the person
  • Work with the person to determine readiness for the development of an individualised plan and select most appropriate service option
  • Determine who needs to be included in the planning process and organise practicalities
  • Collate and prepare information and distribute to relevant stakeholders as required
  • Liaise with the assessor of the person’s requirements prior to the planning session as required
       
Element: Plan service delivery
  • Respect the person’s perspective, foster their strengths and capacities and promote their participation
  • Follow process requirements of service planning tools
  • Identify and confirm key aspects of individualised service delivery by working collaboratively with the person and other stakeholders to establish goals
  • Consider interrelated needs of the person and plan an integrated approach to service delivery
  • Conduct risk assessment specific to the person’s circumstances, discuss with person and work collaboratively to minimise risk
  • Manage any conflict or differences with regard for the person’s perspective
       
Element: Review service delivery implementation
  • Consult with relevant people to assess the quality of, and satisfaction with, service
  • Address and report any problems with the quality of, or satisfaction with, service delivery within organisation procedures
  • Work with the person and relevant others to identify and respond to the need for adjustments to individualised plans
  • Support the person’s self-determination in making adjustments to plans
  • Identify areas for improvement to overall service delivery implementation of organisation
       
Element: Complete reporting requirements
  • Clearly record planning activities and decisions made
  • Prepare reports and other documentation according to organisation requirements
  • Maintain currency of documentation by making appropriate updates
  • Incorporate review findings into continuous improvement processes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain relationships

1.1 Conduct interpersonal exchanges in a manner that develops and maintains trust and goodwill

1.2 Maintain confidentiality and privacy of the person within organisation policy and protocols

1.3 Recognise and respect diverse and multi-faceted needs of the individual and collaborate with other service providers as needed

1.4 Provide clear and current information about service delivery and support the interests, rights and decision-making of the person in all dealings

2. Prepare for planning

2.1 Determine the physical and psychological factors relevant to the person’s life stage that will influence service delivery

2.2 Explain the purpose of the planning process and discuss different service options with the person

2.3 Work with the person to determine readiness for the development of an individualised plan and select most appropriate service option

2.4 Determine who needs to be included in the planning process and organise practicalities

2.5 Collate and prepare information and distribute to relevant stakeholders as required

2.6 Liaise with the assessor of the person’s requirements prior to the planning session as required

3. Plan service delivery

3.1 Respect the person’s perspective, foster their strengths and capacities and promote their participation

3.2 Follow process requirements of service planning tools

3.3 Identify and confirm key aspects of individualised service delivery by working collaboratively with the person and other stakeholders to establish goals

3.4 Consider interrelated needs of the person and plan an integrated approach to service delivery

3.5 Conduct risk assessment specific to the person’s circumstances, discuss with person and work collaboratively to minimise risk

3.6 Manage any conflict or differences with regard for the person’s perspective

4. Review service delivery implementation

4.1 Consult with relevant people to assess the quality of, and satisfaction with, service

4.2 Address and report any problems with the quality of, or satisfaction with, service delivery within organisation procedures

4.3 Work with the person and relevant others to identify and respond to the need for adjustments to individualised plans

4.4 Support the person’s self-determination in making adjustments to plans

4.5 Identify areas for improvement to overall service delivery implementation of organisation

5. Complete reporting requirements

5.1 Clearly record planning activities and decisions made

5.2 Prepare reports and other documentation according to organisation requirements

5.3 Maintain currency of documentation by making appropriate updates

5.4 Incorporate review findings into continuous improvement processes

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

worked within established guidelines to contribute to the planning and reviewing of services which meet the needs of at least 3 people

contributed to the planning processes by communicating effectively with the person and other stakeholders using active listening and questioning

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

role and responsibilities of different people in the planning process:

person’s assessor

carers and other support workers

health professionals

other service providers

service delivery workers

human development across the lifespan and influences on service delivery

strengths-based planning processes:

assessment process

collaborative approach

documentation and reporting requirements

features and modes of service delivery:

range of service options

variations for individualised service

resource requirements

motivational goal setting

collaborating with other service providers to address diverse and multi-faceted needs

transitioning to other services

exiting service

legal and ethical considerations related to planning and service delivery and how these are applied in an organisation and individual practice, including:

duty of care

privacy, confidentiality and disclosure

safety and security

risk management considerations and ways of minimising risk:

environmental

physical

physiological

continuous improvement processes


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain relationships

1.1 Conduct interpersonal exchanges in a manner that develops and maintains trust and goodwill

1.2 Maintain confidentiality and privacy of the person within organisation policy and protocols

1.3 Recognise and respect diverse and multi-faceted needs of the individual and collaborate with other service providers as needed

1.4 Provide clear and current information about service delivery and support the interests, rights and decision-making of the person in all dealings

2. Prepare for planning

2.1 Determine the physical and psychological factors relevant to the person’s life stage that will influence service delivery

2.2 Explain the purpose of the planning process and discuss different service options with the person

2.3 Work with the person to determine readiness for the development of an individualised plan and select most appropriate service option

2.4 Determine who needs to be included in the planning process and organise practicalities

2.5 Collate and prepare information and distribute to relevant stakeholders as required

2.6 Liaise with the assessor of the person’s requirements prior to the planning session as required

3. Plan service delivery

3.1 Respect the person’s perspective, foster their strengths and capacities and promote their participation

3.2 Follow process requirements of service planning tools

3.3 Identify and confirm key aspects of individualised service delivery by working collaboratively with the person and other stakeholders to establish goals

3.4 Consider interrelated needs of the person and plan an integrated approach to service delivery

3.5 Conduct risk assessment specific to the person’s circumstances, discuss with person and work collaboratively to minimise risk

3.6 Manage any conflict or differences with regard for the person’s perspective

4. Review service delivery implementation

4.1 Consult with relevant people to assess the quality of, and satisfaction with, service

4.2 Address and report any problems with the quality of, or satisfaction with, service delivery within organisation procedures

4.3 Work with the person and relevant others to identify and respond to the need for adjustments to individualised plans

4.4 Support the person’s self-determination in making adjustments to plans

4.5 Identify areas for improvement to overall service delivery implementation of organisation

5. Complete reporting requirements

5.1 Clearly record planning activities and decisions made

5.2 Prepare reports and other documentation according to organisation requirements

5.3 Maintain currency of documentation by making appropriate updates

5.4 Incorporate review findings into continuous improvement processes

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Conduct interpersonal exchanges in a manner that develops and maintains trust and goodwill 
Maintain confidentiality and privacy of the person within organisation policy and protocols 
Recognise and respect diverse and multi-faceted needs of the individual and collaborate with other service providers as needed 
Provide clear and current information about service delivery and support the interests, rights and decision-making of the person in all dealings 
Determine the physical and psychological factors relevant to the person’s life stage that will influence service delivery 
Explain the purpose of the planning process and discuss different service options with the person 
Work with the person to determine readiness for the development of an individualised plan and select most appropriate service option 
Determine who needs to be included in the planning process and organise practicalities 
Collate and prepare information and distribute to relevant stakeholders as required 
Liaise with the assessor of the person’s requirements prior to the planning session as required 
Respect the person’s perspective, foster their strengths and capacities and promote their participation 
Follow process requirements of service planning tools 
Identify and confirm key aspects of individualised service delivery by working collaboratively with the person and other stakeholders to establish goals 
Consider interrelated needs of the person and plan an integrated approach to service delivery 
Conduct risk assessment specific to the person’s circumstances, discuss with person and work collaboratively to minimise risk 
Manage any conflict or differences with regard for the person’s perspective 
Consult with relevant people to assess the quality of, and satisfaction with, service 
Address and report any problems with the quality of, or satisfaction with, service delivery within organisation procedures 
Work with the person and relevant others to identify and respond to the need for adjustments to individualised plans 
Support the person’s self-determination in making adjustments to plans 
Identify areas for improvement to overall service delivery implementation of organisation 
Clearly record planning activities and decisions made 
Prepare reports and other documentation according to organisation requirements 
Maintain currency of documentation by making appropriate updates 
Incorporate review findings into continuous improvement processes 

Forms

Assessment Cover Sheet

CHCCCS006 - Facilitate individual service planning and delivery
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCCS006 - Facilitate individual service planning and delivery

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: