Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCCS007 Mapping and Delivery Guide
Develop and implement service programs

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCCCS007 - Develop and implement service programs
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including organisation policies and procedures

modelling typical workplace conditions and contingencies, including interactions with users of the service and co-workers from a range of diverse backgrounds

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Engage consumers in the analysis of service needs
  • Develop a plan for consumer participation and engagement in decisions about service provision
  • Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan
  • Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these
  • Interact and consult with people accessing the service to monitor changing needs so they can be addressed
  • Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups
  • Evaluate broader organisation context and its impact on service delivery
       
Element: Develop programs
  • Facilitate input to program development from internal and external stakeholders
  • Engage people accessing programs in management processes and develop formal arrangements as required
  • Incorporate consideration of individual differences, rights, needs and preferences in the planning processes
  • Integrate both internal and external services as required
  • Determine financial, human and physical resource requirements
  • Develop supporting systems and procedures
  • Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs
  • Document program identifying priorities, timelines and responsibilities
       
Element: Implement and monitor programs
  • Communicate roles and responsibilities to relevant stakeholders
  • Facilitate provision of training to support implementation
  • Monitor service delivery against agreed objectives and budgetary frameworks
  • Make user interactions and feedback an integral part of ongoing monitoring
  • Identify and address problems in addressing the needs of service users in accordance with organisation procedures
  • Maintain relevant program and service delivery documentation
       
Element: Evaluate programs
  • Assess capacity of programs to meet objectives
  • Seek and evaluate feedback from those using the service and other stakeholders
  • Modify programs as needed to meet changing requirements within policy and budgetary frameworks
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Engage consumers in the analysis of service needs

1.1 Develop a plan for consumer participation and engagement in decisions about service provision

1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan

1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these

1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed

1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups

1.6 Evaluate broader organisation context and its impact on service delivery

2. Develop programs

2.1 Facilitate input to program development from internal and external stakeholders

2.2 Engage people accessing programs in management processes and develop formal arrangements as required

2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes

2.4 Integrate both internal and external services as required

2.5 Determine financial, human and physical resource requirements

2.6 Develop supporting systems and procedures

2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs

2.8 Document program identifying priorities, timelines and responsibilities

3. Implement and monitor programs

3.1 Communicate roles and responsibilities to relevant stakeholders

3.2 Facilitate provision of training to support implementation

3.3 Monitor service delivery against agreed objectives and budgetary frameworks

3.4 Make user interactions and feedback an integral part of ongoing monitoring

3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures

3.6 Maintain relevant program and service delivery documentation

4. Evaluate programs

4.1 Assess capacity of programs to meet objectives

4.2 Seek and evaluate feedback from those using the service and other stakeholders

4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:

developed, implemented and evaluated at least 1 community sector service program

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

program planning principles and processes, including:

program design

program resourcing

implementation systems and procedures

feedback and complaints procedures

evaluation and continuous improvement

accountability and governance

funding framework, including not-for-profit, government funding

supports needed for effective consumer participation at all levels of program planning

requirements of specific service user groups and individuals, including:

diverse and multi-faceted needs and issues service user participation opportunities and barriers

opportunities for collaboration and service partnerships

risk, regulatory and sustainability considerations

standards, codes and legislation compliance

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Engage consumers in the analysis of service needs

1.1 Develop a plan for consumer participation and engagement in decisions about service provision

1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan

1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these

1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed

1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups

1.6 Evaluate broader organisation context and its impact on service delivery

2. Develop programs

2.1 Facilitate input to program development from internal and external stakeholders

2.2 Engage people accessing programs in management processes and develop formal arrangements as required

2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes

2.4 Integrate both internal and external services as required

2.5 Determine financial, human and physical resource requirements

2.6 Develop supporting systems and procedures

2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs

2.8 Document program identifying priorities, timelines and responsibilities

3. Implement and monitor programs

3.1 Communicate roles and responsibilities to relevant stakeholders

3.2 Facilitate provision of training to support implementation

3.3 Monitor service delivery against agreed objectives and budgetary frameworks

3.4 Make user interactions and feedback an integral part of ongoing monitoring

3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures

3.6 Maintain relevant program and service delivery documentation

4. Evaluate programs

4.1 Assess capacity of programs to meet objectives

4.2 Seek and evaluate feedback from those using the service and other stakeholders

4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Develop a plan for consumer participation and engagement in decisions about service provision 
Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan 
Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these 
Interact and consult with people accessing the service to monitor changing needs so they can be addressed 
Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups 
Evaluate broader organisation context and its impact on service delivery 
Facilitate input to program development from internal and external stakeholders 
Engage people accessing programs in management processes and develop formal arrangements as required 
Incorporate consideration of individual differences, rights, needs and preferences in the planning processes 
Integrate both internal and external services as required 
Determine financial, human and physical resource requirements 
Develop supporting systems and procedures 
Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs 
Document program identifying priorities, timelines and responsibilities 
Communicate roles and responsibilities to relevant stakeholders 
Facilitate provision of training to support implementation 
Monitor service delivery against agreed objectives and budgetary frameworks 
Make user interactions and feedback an integral part of ongoing monitoring 
Identify and address problems in addressing the needs of service users in accordance with organisation procedures 
Maintain relevant program and service delivery documentation 
Assess capacity of programs to meet objectives 
Seek and evaluate feedback from those using the service and other stakeholders 
Modify programs as needed to meet changing requirements within policy and budgetary frameworks 

Forms

Assessment Cover Sheet

CHCCCS007 - Develop and implement service programs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCCS007 - Develop and implement service programs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: