Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCCS027 Mapping and Delivery Guide
Visit client residence

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCCCS027 - Visit client residence
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to make visits to clients to assess needs and/or deliver services in their place of residence.This unit applies to workers who are required to deliver services to people in their home or in any temporary or permanent community residence. Work may be directed under regular (direct, indirect or remote) supervision. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Prepare for visit
  • Check that the person is expecting and prepared for a visit at the agreed time
  • Clarify purpose of visit and history of the person in relation to unexpected issues and needs
  • Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies
  • Allow time in schedule for contingencies
  • Assess factors related to security of the place of residence and check that entry to the place is ensured
  • Ensure co-worker(s) are aware of intended time and place of visit and mobile contact details
       
Element: Undertake visit
  • Obtain entry to the place of residence, check for hazards to own and others’ health and safety and implement controls to manage risk
  • Take standard precautions to control infection and, where required, take additional precautions
  • Demonstrate respect and sensitivity toward the person and the place of residence
  • Follow appropriate risk management practices when delivering services in an unfamiliar and potentially unsafe environment
       
Element: Establish relationship in the place of residence
  • Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent
  • Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters
  • Engage appropriately with others in the place of residence in accordance with organisation policies
  • Deal with ethical dilemmas and behaviours of concerns in accordance with relevant policies and procedures
  • Deal with difficult or challenging situations appropriately and in accordance with relevant policies and procedures
  • Identify any health issues or areas of concern that might place the person or others at risk
       
Element: Follow up visit
  • Document all aspects of the visit in line with organisation policies and procedures
  • Refer any health issues and areas of concern promptly to a supervisor
  • Comply with statutory and organisation reporting requirements
  • Ensure any arrangements for follow up visits are recorded and implemented
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for visit

1.1 Check that the person is expecting and prepared for a visit at the agreed time

1.2 Clarify purpose of visit and history of the person in relation to unexpected issues and needs

1.3 Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies

1.4 Allow time in schedule for contingencies

1.5 Assess factors related to security of the place of residence and check that entry to the place is ensured

1.6 Ensure co-worker(s) are aware of intended time and place of visit and mobile contact details

2. Undertake visit

2.1 Obtain entry to the place of residence, check for hazards to own and others’ health and safety and implement controls to manage risk

2.2 Take standard precautions to control infection and, where required, take additional precautions

2.3 Demonstrate respect and sensitivity toward the person and the place of residence

2.4 Follow appropriate risk management practices when delivering services in an unfamiliar and potentially unsafe environment

3. Establish relationship in the place of residence

3.1 Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent

3.2 Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters

3.3 Engage appropriately with others in the place of residence in accordance with organisation policies

3.4 Deal with ethical dilemmas and behaviours of concerns in accordance with relevant policies and procedures

3.5 Deal with difficult or challenging situations appropriately and in accordance with relevant policies and procedures

3.6 Identify any health issues or areas of concern that might place the person or others at risk

4. Follow up visit

4.1 Document all aspects of the visit in line with organisation policies and procedures

4.2 Refer any health issues and areas of concern promptly to a supervisor

4.3 Comply with statutory and organisation reporting requirements

4.4 Ensure any arrangements for follow up visits are recorded and implemented


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for visit

1.1 Check that the person is expecting and prepared for a visit at the agreed time

1.2 Clarify purpose of visit and history of the person in relation to unexpected issues and needs

1.3 Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies

1.4 Allow time in schedule for contingencies

1.5 Assess factors related to security of the place of residence and check that entry to the place is ensured

1.6 Ensure co-worker(s) are aware of intended time and place of visit and mobile contact details

2. Undertake visit

2.1 Obtain entry to the place of residence, check for hazards to own and others’ health and safety and implement controls to manage risk

2.2 Take standard precautions to control infection and, where required, take additional precautions

2.3 Demonstrate respect and sensitivity toward the person and the place of residence

2.4 Follow appropriate risk management practices when delivering services in an unfamiliar and potentially unsafe environment

3. Establish relationship in the place of residence

3.1 Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent

3.2 Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters

3.3 Engage appropriately with others in the place of residence in accordance with organisation policies

3.4 Deal with ethical dilemmas and behaviours of concerns in accordance with relevant policies and procedures

3.5 Deal with difficult or challenging situations appropriately and in accordance with relevant policies and procedures

3.6 Identify any health issues or areas of concern that might place the person or others at risk

4. Follow up visit

4.1 Document all aspects of the visit in line with organisation policies and procedures

4.2 Refer any health issues and areas of concern promptly to a supervisor

4.3 Comply with statutory and organisation reporting requirements

4.4 Ensure any arrangements for follow up visits are recorded and implemented

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Check that the person is expecting and prepared for a visit at the agreed time 
Clarify purpose of visit and history of the person in relation to unexpected issues and needs 
Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies 
Allow time in schedule for contingencies 
Assess factors related to security of the place of residence and check that entry to the place is ensured 
Ensure co-worker(s) are aware of intended time and place of visit and mobile contact details 
Obtain entry to the place of residence, check for hazards to own and others’ health and safety and implement controls to manage risk 
Take standard precautions to control infection and, where required, take additional precautions 
Demonstrate respect and sensitivity toward the person and the place of residence 
Follow appropriate risk management practices when delivering services in an unfamiliar and potentially unsafe environment 
Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent 
Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters 
Engage appropriately with others in the place of residence in accordance with organisation policies 
Deal with ethical dilemmas and behaviours of concerns in accordance with relevant policies and procedures 
Deal with difficult or challenging situations appropriately and in accordance with relevant policies and procedures 
Identify any health issues or areas of concern that might place the person or others at risk 
Document all aspects of the visit in line with organisation policies and procedures 
Refer any health issues and areas of concern promptly to a supervisor 
Comply with statutory and organisation reporting requirements 
Ensure any arrangements for follow up visits are recorded and implemented 

Forms

Assessment Cover Sheet

CHCCCS027 - Visit client residence
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCCS027 - Visit client residence

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: