List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements define the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Confirm scope of work | 1.1 Review information to confirm service and individual worker expectations and responsibilities in relation to mandated requirements 1.2 Clarify information for the client about the required compliance in service interventions and supports 1.3 Obtain feedback on the client’s level of understanding of mandated requirements 1.4 Advise clients of processes and timelines when interpretation and advice may be required from others in complex matters 1.5 Identify and respond to complexities that inhibit the client’s ability to comply with mandated requirements 1.6 Clearly explain organisation policies, procedures and any limitations to the client |
2. Implement strategies to assist the client with compliance | 2.1 Tailor communication strategies to meet the client’s needs and context 2.2 Consult with the client regularly to ensure that interactions and plans support and maximise opportunities for compliance 2.3 Identify and organise assistance required from other supports or services |
3. Monitor compliance with legislative requirements and/or court orders | 3.1 Monitor client compliance according to organisation policy and procedures 3.2 Examine cause and effect, and use negotiation strategies to encourage appropriate responsibility and accountability for non-compliant behaviour 3.3 Document and manage non-compliance issues and any related incidents according to organisation requirements 3.4 Discuss with supervisors concerns or repeat issues of client non-compliance according to organisation procedures |
4. Manage unacceptable behaviour related to mandated compliance | 4.1 Challenge unacceptable behaviour and clearly outline options and opportunities for change using positive encouragement 4.2 Confirm clearly, calmly and objectively with the client the implications of continuing unacceptable behaviour 4.3 Take actions that support the safety of all parties according to organisation procedures 4.4 Use intervention strategies according to an analysis of the situation and organisation policies and procedures |
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
confirmed, implemented and monitored compliance requirements for at least 3 different involuntary and mandated clients
used the following strategies for problem solving issues of non-compliance:
active listening
clear and direct verbal communication
persuading effectively
empathising
being appropriately assertive
negotiating responsively.
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations for working with involuntary and mandated clients, how these are applied in organisations and individual practice:
codes of conduct
discrimination
duty of care
human rights
mandatory reporting
privacy, confidentiality and disclosure
records management, internal and external, including legal agencies
rights and responsibilities of workers, employers clients and other agencies
specific legislation that may result in court orders for clients to receive services and consequences on non-compliance for client, worker and agency
work role boundaries – responsibilities and limitations, and when to refer
work health and safety, including safety management and planning strategies for management of aggressive resistant behaviour
strategies for engaging involuntary and mandated clients that support compliant behaviour
processes for the management of non-compliance
types of issues that may arise when working with mandated and involuntary clients and how to respond
types of issues and complexities that impact client ability to comply, and how to respond, including:
alcohol and other drugs issues
child care problems
communication issues
conflicting orders
disability
financial problems
language or other cultural factors
mental health issues
transportation issues
violence and/or abusive behaviour
impact of cultural factors on behaviour in a mandated participation context
indicators of potential conflict and crisis situations and how to de-escalate these situations
interpersonal techniques and principles for safely and constructively challenging client non-compliance, including:
effective communication techniques
negotiation
conflict resolution
reporting procedures and practices, internal and external, for working with involuntary and mandated clients
support and referral services and specialist as well as relevant legal entities.