Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCEL403A Mapping and Delivery Guide
Develop an effective relationship with a marrying couple

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCCEL403A - Develop an effective relationship with a marrying couple
Description This unit describes the knowledge and skills required by marriage celebrants to communicate with and develop appropriate relationships with marrying couples
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit is mandatory for individuals aspiring to be appointed as marriage celebrants and suitable for existing marriage celebrants registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Pre-requisiteThis unit of competency must be assessed after achievement of related unit:CHCEL402A Establish and maintain knowledge of legal responsibilities of a marriage celebrant
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate effectively with a marrying couple
  • Apply effective communication skills to provide the marrying couple with accurate information about the marriage ceremony and associated legal requirements and to identify their needs and preferences about the ceremony
  • Ensure personal communication style with marrying couple is diplomatic, culturally appropriate and compliant with Federal, State and Territory discrimination legislation
  • Use well developed and empathic listening skills while avoiding adopting a role as a counsellor or educator to the couple
  • Convey to couples an understanding of cultural rights, multicultural contributions and the place of the arts in culture and ceremony
  • Ensure appropriate facilities are used to conduct interviews with marrying couples
       
Element: Address issues and problems in relating to a marrying couple
  • Use effective negotiation and conflict resolution skills to resolve differences with the couple
  • Facilitate access to translation and interpreting services if required
  • Use the services of a translator and/or interpreter as required in planning and/or conducting a marriage ceremony
  • Develop an effective working relationship with the marrying couple and identify any additional resources required to enhance the marriage ceremony
  • Adopt a problem-solving approach to working with a marrying couple
  • Manage issues and disruptions in planning and conducting the marriage ceremony and display empathy in working with others
  • Identify and manage differences in needs of marrying couple, including differences between religious and non-religious circumstances
  • Deal with difficult people and/or situations in a calm manner aiming to resolve issues
       
Element: Provide information about family relationship services
  • Convey information to couples at an appropriate time, in an appropriate manner and in line with the Marriage Act 1961
  • Explain to the marrying couple the purpose of the marriage celebrant's obligation to provide information about family relationship services under the Marriage Act 1961
  • Identify the information about family relationship services a marriage celebrant must be able to provide to a marrying couple
  • Maintain currency of information about family relationship services
  • Explain to the couple the proper role of the marriage celebrant
  • Identify special provisions for ministers of religion and their relationship with the Code of Practice for Marriage Celebrants
       
Element: Discuss administrative issues with the couple
  • Explain the marriage celebrant's role in ensuring the privacy and confidentiality of the parties
  • Explain documentation and record-keeping requirements
  • Establish agreement with the couple in relation to booking arrangements for the venue for the marriage ceremony and any additional service providers as required
  • Explain record-keeping requirements in relation to marrying couples, including records required when work is undertaken on behalf of a religious organisation or those for non-religious ceremonies
  • Discuss billing and invoicing arrangements if required, and reach agreement with the couple prior to undertaking further planning of the marriage ceremony
  • Provide the couple with a full statement of fees and charges from the beginning of contact with them, including what is covered, any refundable charges and when receipts will be issued
  • Provide marrying couple with information about options for preparation of documents, including marriage certificates, and discuss common errors in preparing documents and how to avoid them
       
Element: Seek feedback from the marrying couple
  • Explain to the couple the importance of evaluating marriage services
  • Outline approach to evaluation and improvement of marriage celebrancy practice
  • Identify techniques for obtaining evaluation and reviewing your practice
  • Provide marrying couple with information about how to make a complaint as part of the Code of Practice for Marriage Celebrants
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

For assessment of aspiring marriage celebrants, this unit is most appropriately assessed by the observation of a simulated interview with marrying couple and simulated ceremony or through role play and the completion and submission of documents

For existing marriage celebrants choosing to be assessed against the competencies, this unit is most appropriately assessed prior to and during the conduct of a marriage ceremony and the completion and submission of completed documents

Assessment should enable assessment of response to a diverse range of marrying couple in a range of situations

A diversity of assessment tasks is essential for holistic assessment

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to:

relevant or appropriately simulated environment where assessment can take place

relevant legislation, guidelines, Code of Practice, and range of required documentation

Method of assessment may include:

Observation of simulation and/or role play of interview with marrying couple

Observation of simulation and/or role play of ceremony

Evidence during process for assessment of accurate completion of required documentation prior to ceremony and correct finalising of documents for forwarding to Registry Office following ceremony

Evidence of knowledge of all elements of Code of Practice/ Marriage Act and its Regulations

Evidence of the appropriate use of ceremony and symbolism

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include:

Knowledge of sources of legal and practical information;

Understanding and awareness of cultural rights, multicultural contributions, and the place of the arts in culture and ceremony

Knowledge of the importance of ceremony and ritual in community and family life

Understanding of client liaison techniques

Understanding of and a commitment to ongoing professional development

Elements of conducting an effective ceremony including use of additional materials

Basic knowledge of stages of human development and recognise potential impacts on the marrying couple's expectations of the celebrant and each other

The candidate must also be able to apply knowledge outlined in CHCCEL402A Establish and maintain knowledge of legal responsibilities of a marriage celebrant, including:

Marriage Act:

knowledge of the obligations and responsibilities of a marriage celebrant according to the Marriage Act and Marriage Regulations and Code of Practice

knowledge of all documentation which must be sighted before a marriage can take place

knowledge of offences under the Marriage Act

Other Legislation

general knowledge of aspects of Commonwealth Migration, Privacy, Trade Practices, Commonwealth Statutory Declarations and Copyright Acts relevant to performing the role of a marriage celebrant

awareness of Commonwealth discrimination laws as well as those in each state and territory

knowledge of the processes and procedures of State/territory Registrars of Births, Deaths and Marriages

Statutory Declarations Act 1959 (Cwlth):

detailed knowledge of responsibilities in accepting a Commonwealth Statutory Declaration

Migration Act 1958:

broad understanding of immigration laws and the issues that may arise for parties who do not have permanent residency status and wish to marry

awareness that marriage does not automatically give permanent residency

Copyright Act 1968 especially applicability of the use of material in ceremonies

continued ...

Essential knowledge (contd):

Privacy Act 1988

understanding that celebrants have an obligation to protect privacy and maintain confidentiality

Trade Practices Act 1974

understanding of obligations relevant to operating as a marriage celebrant within the Trade Practices Act; and

knowledge of where to locate relevant information

Marriage/relationship education services - knowledge of pre-marriage and other relationship education services

Essential skills:

It is critical that the candidate demonstrate the ability to:

Comply with all obligations and responsibilities under the Marriage Act

Adhere to all required legislation

Provide information about the availability of relationship education services

Convey a non-judgemental attitude towards marrying couple

Determine and understand marrying couple's needs and assist them to feel at ease

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Establish networks with relevant marriage/relationship education service provider/s

Deliver the agreed format and content of the ceremony

Facilitate ceremonies in a manner that demonstrates cultural and social respect

Manage ceremonies consistent with the celebrant's responsibility towards the significance of marriage

Demonstrate effective communication skills, including:

speaking in a firm, diplomatic and culturally appropriate manner

providing clear information, listen to and understand the needs of marrying couple, and clarify ceremony instructions

effective and empathetic listening skills while avoiding acting as a counsellor or educator

maintaining awareness of and sensitivity to needs of marrying couple (e.g. demonstrate sensitivity to issues of race, religious beliefs, cultural background, language levels, personal capabilities of marrying couple)

discussing appropriate check/to do lists with couple

summarising and clarifying issues covered during consultation interviews prior to conduct of ceremony

effective negotiation skills

effective conflict resolution skills

confirming procedures with translator as necessary

Apply effective management skills

Explain the key features of the Marriage Act 1961

Accurately complete essential legal documents

Access information about and an understanding of GST and its application

Locate the relevant information for other state/territory legislation as required (such as local government parks and gardens, State and Territory registering authorities)

Refer persons to appropriate authority for further information

Provide ceremony resources that are varied, presentable and well maintained

Work with others and display empathy

continued ...

Essential skills (contd):

Ability to:

Demonstrate language and literacy competence, including:

literacy competence to satisfactorily fulfil the role of a marriage celebrant including the ability to interpret legal requirements and commonwealth policies and procedures

use appropriate ritual and symbols in ceremony

language competence to convey legal requirements to marrying couples, to provide clear information, listen to and understand the needs of marrying couples and clarify ceremony instructions

Apply problem solving skills including the ability to work with a group and calmly manage disruptions

Demonstrate effective presentation skills, including:

presenting materials for ceremony professionally; and controlled assembly of wedding party and guests with discretion

effective projection of voice and ability to work in public before an audience

demonstrating discretion in terms of any perceived or actual disruption during ceremony

conducting ceremony with flow and continuity

introducing couple in the manner previously agreed

presentation of a complete and professional folder of ceremony to couple

demonstrating respect and courtesy to wedding party, guests and other participants
(i.e. photographer, musicians, translator) before, during and following the ceremony

consultation and presentation skills including an ability to convey an attitude of professionalism and compassion

using effective problem solving skills to clarify any legal or other business issues arising

departing tactfully and at the appropriate time

Demonstrate management and administrative skills, including:

effectively using techniques for monitoring own service area including client satisfaction

applying numeracy skills including satisfactory record-keeping

being honest and open in terms of fees and what monies are refundable and in what circumstances

using effective time management skills to ensure arrival at venue at agreed time

checking any equipment or resources as necessary

following up on any outstanding issues

contributing to revision of procedures and guidelines as appropriate

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Secure storage of records includes:

Addressing storage requirements including appropriate types of storage for marriage records

Ensuring that records can be kept secure for at least six years

Addressing specific documentation requirements for:

religious registers

civil celebrant certificates

Maintenance of record-keeping sheets

Marriage regulations:

Knowledge of and adherence to the Marriage Regulations

Other relevant legislation:

Knowledge of aspects of Commonwealth Migration, Privacy, Trade Practices, Commonwealth Statutory Declarations, Discrimination and Copyright Acts relevant to performing the role of a marriage celebrant

Knowledge of state/territory discrimination laws.

Knowledge of the processes and procedures of State/territory Registrars of Births, Deaths and Marriages

Code of Practice refers to:

Knowledge of and adherence to the Code of Practice for Marriage Celebrants as specified in the Marriage Regulations

Relationship education services:

Information about the availability of relationship education services is provided in accordance with the Code of Practice

Communication:

Effective and professional communication with marrying couple

Ceremony options presented to marrying couple for consideration
This may vary taking account of whether the ceremony is civil or religious

Needs of marrying couple identified
This may vary taking account of whether the ceremony is civil or religious

Feedback sought from marrying couple employing a range of techniques

Feedback used to improve service

Collaboration with colleagues sought to develop, maintain and improve skills and resources

Administrative and business management aspects include:

Privacy, security and confidentiality of client documentation and communications maintained

All forms and procedures completed accurately and within the required timeframe as specified in the Marriage Act

All relevant materials provided to marrying couples in a timely and professional manner

All documentation available and accurately completed within the required timeframe and lodged appropriately as specified in the Marriage Act

Documentation collected and stored securely and appropriately

Presentation includes:

Ceremony presentation is accurate and professional

Orderly progression of ceremony, as agreed to with marrying couples, is facilitated

The roles of ceremony participants or other service providers, where relevant, are confirmed

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Apply effective communication skills to provide the marrying couple with accurate information about the marriage ceremony and associated legal requirements and to identify their needs and preferences about the ceremony 
Ensure personal communication style with marrying couple is diplomatic, culturally appropriate and compliant with Federal, State and Territory discrimination legislation 
Use well developed and empathic listening skills while avoiding adopting a role as a counsellor or educator to the couple 
Convey to couples an understanding of cultural rights, multicultural contributions and the place of the arts in culture and ceremony 
Ensure appropriate facilities are used to conduct interviews with marrying couples 
Use effective negotiation and conflict resolution skills to resolve differences with the couple 
Facilitate access to translation and interpreting services if required 
Use the services of a translator and/or interpreter as required in planning and/or conducting a marriage ceremony 
Develop an effective working relationship with the marrying couple and identify any additional resources required to enhance the marriage ceremony 
Adopt a problem-solving approach to working with a marrying couple 
Manage issues and disruptions in planning and conducting the marriage ceremony and display empathy in working with others 
Identify and manage differences in needs of marrying couple, including differences between religious and non-religious circumstances 
Deal with difficult people and/or situations in a calm manner aiming to resolve issues 
Convey information to couples at an appropriate time, in an appropriate manner and in line with the Marriage Act 1961 
Explain to the marrying couple the purpose of the marriage celebrant's obligation to provide information about family relationship services under the Marriage Act 1961 
Identify the information about family relationship services a marriage celebrant must be able to provide to a marrying couple 
Maintain currency of information about family relationship services 
Explain to the couple the proper role of the marriage celebrant 
Identify special provisions for ministers of religion and their relationship with the Code of Practice for Marriage Celebrants 
Explain the marriage celebrant's role in ensuring the privacy and confidentiality of the parties 
Explain documentation and record-keeping requirements 
Establish agreement with the couple in relation to booking arrangements for the venue for the marriage ceremony and any additional service providers as required 
Explain record-keeping requirements in relation to marrying couples, including records required when work is undertaken on behalf of a religious organisation or those for non-religious ceremonies 
Discuss billing and invoicing arrangements if required, and reach agreement with the couple prior to undertaking further planning of the marriage ceremony 
Provide the couple with a full statement of fees and charges from the beginning of contact with them, including what is covered, any refundable charges and when receipts will be issued 
Provide marrying couple with information about options for preparation of documents, including marriage certificates, and discuss common errors in preparing documents and how to avoid them 
Explain to the couple the importance of evaluating marriage services 
Outline approach to evaluation and improvement of marriage celebrancy practice 
Identify techniques for obtaining evaluation and reviewing your practice 
Provide marrying couple with information about how to make a complaint as part of the Code of Practice for Marriage Celebrants 

Forms

Assessment Cover Sheet

CHCCEL403A - Develop an effective relationship with a marrying couple
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCEL403A - Develop an effective relationship with a marrying couple

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: