Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCEL406A Mapping and Delivery Guide
Identify and address client needs in a celebrancy role

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCCEL406A - Identify and address client needs in a celebrancy role
Description This unit describes the knowledge and skills required by celebrants to work with clients in the celebrancy context to clarify their needs and identify services to address those needs
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit is suitable for individuals seeking to work in a range of celebrancy contexts
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish and maintain client relationships
  • Use appropriate language and interpersonal skills to introduce self and establish rapport with clients
  • Interact with clients in a manner that reflects standards and code of ethics relevant to celebrancy and promotes positive client participation
  • Demonstrate courtesy respect for individual differences in all dealings with clients
  • Support the client's interests, rights and decision-making and aim to generate a trusting relationship
  • Maintain confidentiality and privacy of client within standards and code of ethics relevant to celebrancy
       
Element: Clarify client needs
  • Communicate with client effectively and professionally about required ceremony/ritual
  • Identify and confirm client needs and preferences, sensitively and comprehensively, including particular civil or religious focus
  • Assist client to identify preferences by presenting a range of options for consideration, if appropriate, and confirm preferred option/s
  • Recognise and take into account cultural and social differences and the extent to which different values may lead to variations in expectations of clients from different backgrounds and ages
  • Apply knowledge of human development and psychology of transitions to determine specific nature of client requirements
  • Advise clients that they may determine/author their ceremony and provide guidance as required to clarify issues relating to legislative and regulatory requirements, tradition and specific aspects of various ceremony options discussed
  • Review potential venues/settings in consultation with clients, advising on issues relating to preferred setting if required
       
Element: Match services to client needs
  • Identify appropriate services from the range of services offered by the celebrant to match client needs
  • Advise client of appropriate referral agency/ service where client needs fall outside the celebrancy role
  • Provide clients with up-to-date information about services available to match their needs in a timely manner
  • Ensure all advice to clients about available services is consistent with current relevant legislative and statutory requirements
  • Undertake appropriate record-keeping and reporting in accordance with defined procedures
       
Element: Follow up ceremony
  • Seek client feedback using various techniques
  • Use feedback to continuously improve service
  • Seek collaboration with colleagues to develop, maintain and improve own skills and resources
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

For aspiring celebrants, this unit is most appropriately assessed by the observation of a simulated meeting with client and simulated ceremony or through role play and the completion and submission of documents

For existing celebrants choosing to be assessed against the competencies, this unit is most appropriately assessed prior to and during the conduct of a ceremony and the completion and submission of completed documents

Assessment should enable assessment of response to a diverse range of clients in a range of situations

A diversity of assessment tasks is essential for holistic assessment

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit may include access to:

relevant or appropriately simulated environment where assessment can take place

relevant legislation, guidelines and range of required documentation

Method of assessment may include:

Observation of simulation and/or role play of client interview

Observation of simulation and/or role play of ceremony

Evidence of completion of documentation if required

Evidence of the appropriate use of ceremony and symbolism

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Relevant legislative and statutory requirements and provisions relating to provision of celebrancy services

Standards and code of ethics relevant to celebrancy

Stages of human development and broad knowledge of psychology of change as a basis for determining specific nature of client requirements

Recognition of range of ritual and ceremonial expression across different cultures

Understanding of importance in relation to celebrancy of:

client-centred focus

ethical and moral issues

distinctions between religious and civil ceremony content i.e. Church vs State issues

Understanding and awareness of cultural rights, multicultural contributions, and the place of the arts in culture and ceremony

Essential skills:

It is critical that the candidate demonstrate the ability to:

Determine and understand client needs and expectations and assist clients to feel at ease

Demonstrate effective communication skills, including:

providing clear information, listening to and understanding the needs and expectations of clients, and clarifying ceremony requirements

maintaining awareness of and sensitivity to clients needs (e.g. sensitivity to issues of ethnic, religious beliefs, cultural background, language levels, personal capabilities of clients)

confirming procedures with translator as necessary

Identify client needs and expectations and match available services to address those needs, in conjunction with the client

Demonstrate respect and courtesy to clients

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Personalise a ceremony or ritual to address specific identified client needs and expectations

Demonstrate language and literacy competence, including:

literacy competence to satisfactorily fulfil the role of a celebrant including the ability to interpret legal requirements

language competence to provide clear information, listen to and understand the needs of clients and clarify ceremony instructions

Convey an attitude of professionalism and compassion

Use effective problem solving skills to clarify any legal or other business issues arising

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Individual differences may relate to:

Cultural

Age and developmental status

Economic

Social

Gender

Physical

Emotional

Language

Spiritual

Client needs may include:

Religious

Cultural

Spiritual

Ceremonial

Client information may include:

Personal and confidential information provided by the client and/or referring person

Client feedback data

Information resulting from meetings with the client

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use appropriate language and interpersonal skills to introduce self and establish rapport with clients 
Interact with clients in a manner that reflects standards and code of ethics relevant to celebrancy and promotes positive client participation 
Demonstrate courtesy respect for individual differences in all dealings with clients 
Support the client's interests, rights and decision-making and aim to generate a trusting relationship 
Maintain confidentiality and privacy of client within standards and code of ethics relevant to celebrancy 
Communicate with client effectively and professionally about required ceremony/ritual 
Identify and confirm client needs and preferences, sensitively and comprehensively, including particular civil or religious focus 
Assist client to identify preferences by presenting a range of options for consideration, if appropriate, and confirm preferred option/s 
Recognise and take into account cultural and social differences and the extent to which different values may lead to variations in expectations of clients from different backgrounds and ages 
Apply knowledge of human development and psychology of transitions to determine specific nature of client requirements 
Advise clients that they may determine/author their ceremony and provide guidance as required to clarify issues relating to legislative and regulatory requirements, tradition and specific aspects of various ceremony options discussed 
Review potential venues/settings in consultation with clients, advising on issues relating to preferred setting if required 
Identify appropriate services from the range of services offered by the celebrant to match client needs 
Advise client of appropriate referral agency/ service where client needs fall outside the celebrancy role 
Provide clients with up-to-date information about services available to match their needs in a timely manner 
Ensure all advice to clients about available services is consistent with current relevant legislative and statutory requirements 
Undertake appropriate record-keeping and reporting in accordance with defined procedures 
Seek client feedback using various techniques 
Use feedback to continuously improve service 
Seek collaboration with colleagues to develop, maintain and improve own skills and resources 

Forms

Assessment Cover Sheet

CHCCEL406A - Identify and address client needs in a celebrancy role
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCEL406A - Identify and address client needs in a celebrancy role

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: