Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCH414C Mapping and Delivery Guide
Manage rental assistance process

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCCH414C - Manage rental assistance process
Description This unit describes the knowledge and skills required to apply the process used in managing rental assistance
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit may be applied in the social housing context of community services work
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine nature of client inquiry and access, resources / services, if appropriate
  • Identify referral options
  • Advise client of information and arrange interview
  • Review current/previous application and/or tenancies
  • Consider supporting documentation from client or relevant supporting agencies
       
Element: Explain and implement assistance policy with applicant
  • Interview applicant with appropriate support people as identified
  • Complete assessment checklist or equivalent, explaining process to client
       
Element: Assess eligibility against criteria
  • Apply relevant assessment guidelines to determine eligibility
  • Determine level of assistance to be given
  • Document decision according to guidelines
  • Determine and document out-of-guidelines decisions according to policy
  • Advise applicant appropriately of assessment outcome
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit should be assessed in the workplace or through a relevant simulation

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

a workplace where assessment can be conducted, or a realistic simulated workplace setting

Method of assessment:

In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Factors affecting need for rental assistance

Relevant policy, procedures, legislation and statutory mandates

Cultural protocols and systems

Communication and decision-making processes

Relevant documentation protocols

Range of available services

Essential skills:

It is critical that the candidate demonstrate the ability to:

Calculate level of assistance according to assessment criteria

Apply relevant organisation statutory and legislative requirements

Demonstrate knowledge of factors affecting need for rental assistance

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate the application of skills in:

conflict resolution, negotiation and mediation techniques

facilitation

high level writing skills

interpersonal and communication

interview processes

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Rental assistance may vary according to:

Organisation policy

Relevant departmental guidelines

Relevant legislation, policies and guidelines may include:

Residential Tenancies Act or equivalent

Housing policies and procedures of relevant department

Anti-discrimination legislation or equivalent

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify referral options 
Advise client of information and arrange interview 
Review current/previous application and/or tenancies 
Consider supporting documentation from client or relevant supporting agencies 
Interview applicant with appropriate support people as identified 
Complete assessment checklist or equivalent, explaining process to client 
Apply relevant assessment guidelines to determine eligibility 
Determine level of assistance to be given 
Document decision according to guidelines 
Determine and document out-of-guidelines decisions according to policy 
Advise applicant appropriately of assessment outcome 

Forms

Assessment Cover Sheet

CHCCH414C - Manage rental assistance process
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCH414C - Manage rental assistance process

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: