Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCH427A Mapping and Delivery Guide
Work effectively with people experiencing or at risk of homelessness

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCCH427A - Work effectively with people experiencing or at risk of homelessness
Description This unit describes the knowledge and skills required for working with people who are experiencing homelessness or risk of becoming homeless, including women and children experiencing family violence
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit may be applied in a range of community services work contexts, working with people who are homeless
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop knowledge of causes and impacts of homelessness
  • Demonstrate consideration of the changing social, political and economic context in which homelessness occurs
  • Demonstrate understanding of the historical context of homelessness, supported housing, transitional housing and crisis housing
  • Demonstrate understanding of the structural causes which allow and maintain homelessness
  • Apply knowledge of the current issues which impact on homelessness
  • Identify additional barriers in accessing safe, secure housing for people in specific circumstances experiencing homelessness or risk of becoming homeless
  • Demonstrate understanding of the complexity surrounding family violence
  • Collect and use the views of key stakeholders andrepresentatives from relevant target groups when collecting information about homelessness
       
Element: Demonstrate commitment to the central philosophies and legal requirements of working with people who are experiencing homelessness or risk of becoming homeless
  • Demonstrate consideration and understanding of the underpinning values and philosophies of working with people who are experiencing homelessness or risk of becoming homeless
  • Work within relevant service standards and guidelines
  • Demonstrate understanding of the legal requirements when dealing with young people who are experiencing homelessness or risk of becoming homeless
  • Demonstrate understanding of the legal requirements when dealing with people who are experiencing family violence
  • Demonstrate understanding of duty of care requirements and the law of negligence in delivering services to those experiencing homelessness or risk of becoming homeless
  • Demonstrate a commitment to access and equity principles in all work
  • Where appropriate, ensure opportunities are provided for client participation in service planning and support activities
  • Identify personal values and attitudes regarding homelessness and take these into account when planning and implementing work activities
       
Element: Develop a professional rapport with people who are experiencinghomelessness or risk of becoming homeless
  • Conduct interpersonal communication in a manner that enhances a client-centred approach consistent with organisation standards
  • Communicate with clients respectfully and in a manner that builds trust
  • Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices
  • Recognise how one's own ethnicity, religion, class and gender will affect interactions with clients
  • Recognise the communication needs of clients who are experiencing homelessness or risk of becoming homeless
  • Define boundaries and use communication skills that will establish a trusting and respectful relationship
  • Take appropriate measures to resolve conflict and interpersonal differences
       
Element: Address issues associated with people who are experiencing homelessness or risk of becoming homeless
  • Evaluate personal safety of those experiencing homelessness or risk of becoming homeless
  • Make appropriate referrals to ensure client's safety requirements are met
  • Recognise trauma and refer to appropriate personnel or services
  • Evaluate issues impacting on the person's homeless situation and modify approach appropriately
  • Support clients to deal with a range of complex issues
  • Work with client to identify potential solutions to complex issues raised including referral to appropriate services and personnel
  • Support clients to deal with discrimination
  • Advocate as required to facilitate addressing of issues on behalf of people who are experiencing homelessness or risk of becoming homeless
       
Element: Support people who are experiencing homelessness or risk of becoming homeless
  • Advocate and negotiate in conjunction with clients where appropriate
  • Support clients to advocate and/or negotiate on their own behalf
  • Effectively negotiate and create access pathways with support services and the full range of social and private housing providers
  • Use a range of advocacy techniques to support people from differing cultural backgrounds, in addition to gender sensitive and age appropriate practice
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions

This unit is recommended to be assessed in conjunction with all other specialisation units selected as part of a qualification or skill set

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects of this unit in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Own work role within the context of delivering services to homeless people

Organisation's role within the context of the sector

Principles of community delivered service provision

Primary, secondary and tertiary definitions of homelessness

Holistic and client-centred service

Principles of client empowerment/disempowerment

Principles of access and equity

Policy, regulatory, legislative and legal requirements include:

community service standards and guidelines

relevant guidelines and requirements

residential tenancy legislation or equivalent

legislation underpinning the principles of privacy, equal opportunity, individual rights, and freedom of information

Human Rights Charter or equivalent

and may include:

housing legislation, as appropriate

National Community Housing Standards

waiting list guidelines

Disability Services Act and standards

child protection

national housing policy

Cooperatives Act or other equivalent governing legislation

relevant state based legislation

Historical and structural causes of homelessness

Gender context of homelessness

Political and economic context of homelessness

Current issues facing clients and existing services to address their needs and rights

Principles and practices of ethics and values

Principles and practices of confidentiality

Principles and practice of duty of care

continued ...

Essential knowledge (contd):

Legal system:

courts

police powers

court reports

relevant state residential tenancy tribunals

Range of issues impacting on people who are experiencing homelessness or risk of becoming homeless

Understanding of the case management framework

Understanding of the pathways of the homelessness service system including crisis, transitional, community housing, public housing, housing associations, cooperatives

Essential skills:

It is critical that the candidate demonstrate the ability to:

Work within the case management framework

Work within relevant legislation

Demonstrate a range of communication styles to engage a broad cross section of those experiencing homelessness for example young people, those with cultural differences, women and children experiencing family violence

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Conduct interpersonal communication with clients and other stakeholders

Prepare reports so that the information and organisation of information is appropriate to its purposes and audience

Work individually or as part of a team

Demonstrate the application of skills in:

problem solving

effective use of relevant information technology in line with occupational health and safety (OHS) guidelines

create access pathways for transient, marginalised clients

recognising indicators of family violence, mental health issues, substance abuse and child protection issues

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Context includes:

Statutory framework within which work takes place

Historical context of work e.g. changing role of social housing in the overall context of housing provision; changing approaches to working with clients/service users/members/tenants

Changing social context of work e.g. client-centred approach, changing government and societal views of not-for-profit housing, approaches to working with clients/service users/members/tenants

Political context e.g. government policies and initiatives affecting social housing work

Economic context e.g. the current economic situation as it relates to and affects social housing and the subsequent impact on client needs

International/United Nations conventions, such as Human Rights and Convention on the Rights of the Child - CROC

State based Human Rights Charters

People in specific circumstances include:

Young people

Indigenous people

Gay, lesbian, bisexual, transgender and inter-gender people

Different models of work in the sector may include:

Community development and education

Case management

Social housing provision

Housing information and referral

Outreach work

Stakeholders and representatives may include:

Clients/service users/members/tenants

Local community

Community organisations

Government representatives and service providers

Peak bodies and networks in the sector

Management, colleagues, team members

The underpinning values and philosophies may include:

A social justice perspective

Community development approach

Housing as a right not a privilege

A holistic and client-centred approach

Commitment to meeting the needs and upholding the rights of clients

Commitment to empowering the client

A commitment to access and equity principles includes:

Creation of a client oriented culture

A non-discriminatory approach to all people using the service, their family and friends, the general public and co-workers

Ensuring the work undertaken takes account of and caters for differences including: cultural, physical, gender, religious, economic, social

Experience of homelessness may impact:

Those who are homeless

Those at risk of becoming homeless

Young people

Older people

Families

Gay, lesbian, bisexual, transgender, inter-gender

Those exiting institutions - prisons, hospital

Those with mental health issues

Those with alcohol and/or other drug issues

Those who are experiencing financial hardship

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Demonstrate consideration of the changing social, political and economic context in which homelessness occurs 
Demonstrate understanding of the historical context of homelessness, supported housing, transitional housing and crisis housing 
Demonstrate understanding of the structural causes which allow and maintain homelessness 
Apply knowledge of the current issues which impact on homelessness 
Identify additional barriers in accessing safe, secure housing for people in specific circumstances experiencing homelessness or risk of becoming homeless 
Demonstrate understanding of the complexity surrounding family violence 
Collect and use the views of key stakeholders andrepresentatives from relevant target groups when collecting information about homelessness 
Demonstrate consideration and understanding of the underpinning values and philosophies of working with people who are experiencing homelessness or risk of becoming homeless 
Work within relevant service standards and guidelines 
Demonstrate understanding of the legal requirements when dealing with young people who are experiencing homelessness or risk of becoming homeless 
Demonstrate understanding of the legal requirements when dealing with people who are experiencing family violence 
Demonstrate understanding of duty of care requirements and the law of negligence in delivering services to those experiencing homelessness or risk of becoming homeless 
Demonstrate a commitment to access and equity principles in all work 
Where appropriate, ensure opportunities are provided for client participation in service planning and support activities 
Identify personal values and attitudes regarding homelessness and take these into account when planning and implementing work activities 
Conduct interpersonal communication in a manner that enhances a client-centred approach consistent with organisation standards 
Communicate with clients respectfully and in a manner that builds trust 
Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices 
Recognise how one's own ethnicity, religion, class and gender will affect interactions with clients 
Recognise the communication needs of clients who are experiencing homelessness or risk of becoming homeless 
Define boundaries and use communication skills that will establish a trusting and respectful relationship 
Take appropriate measures to resolve conflict and interpersonal differences 
Evaluate personal safety of those experiencing homelessness or risk of becoming homeless 
Make appropriate referrals to ensure client's safety requirements are met 
Recognise trauma and refer to appropriate personnel or services 
Evaluate issues impacting on the person's homeless situation and modify approach appropriately 
Support clients to deal with a range of complex issues 
Work with client to identify potential solutions to complex issues raised including referral to appropriate services and personnel 
Support clients to deal with discrimination 
Advocate as required to facilitate addressing of issues on behalf of people who are experiencing homelessness or risk of becoming homeless 
Advocate and negotiate in conjunction with clients where appropriate 
Support clients to advocate and/or negotiate on their own behalf 
Effectively negotiate and create access pathways with support services and the full range of social and private housing providers 
Use a range of advocacy techniques to support people from differing cultural backgrounds, in addition to gender sensitive and age appropriate practice 

Forms

Assessment Cover Sheet

CHCCH427A - Work effectively with people experiencing or at risk of homelessness
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCH427A - Work effectively with people experiencing or at risk of homelessness

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: