Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCCOM001 Mapping and Delivery Guide
Provide first point of contact
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CHCCOM001 - Provide first point of contact |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Elements define the essential outcomes | ||||||||
Element: Greet and observe people |
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Element: Follow organisational procedures to collect routine client information |
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Element: Identify priority of need |
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Element: Provide service information |
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