Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCOM004 Mapping and Delivery Guide
Present information to stakeholder groups

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCCOM004 - Present information to stakeholder groups
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to apply high level communication skills in interactions with stakeholders.This unit applies to all workers responsible for communicating organisation-specific information to a group of stakeholders. Stakeholder groups may be external or internal, including clients, service providers, colleagues or managers.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Identify communication strategies for specific stakeholders
  • Analyse the target group, their needs and communication preferences
  • Research information relevant to the target audience
  • Select communication strategy for internal and external dissemination of information in line with organisation standards
       
Element: Provide presentations to a range of groups and facilitate discussion
  • Develop presentations using technology and resources in line with organisation standards
  • Present information clearly and sequentially, with consideration to timelines and audience
  • Identify and address additional information needs of individuals
  • Respond to questions from the audience and encourage contributions to discussion
  • Monitor participation and input by group members
       
Element: Resolve conflicts
  • Table divergent views and identify key issues and barriers to resolution
  • Use listening, reframing, questioning, providing feedback and negotiating to explore and clarify issues
  • Negotiate issues and barriers with stakeholders to facilitate mutually acceptable outcomes
  • Refer or follow escalation procedures to address unresolved issues or conflicts as required
       
Element: Close the discussion
  • Confirm next steps and follow up requirements
  • Obtain feedback from stakeholders and/or colleagues and identify opportunities for improvement
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Identify communication strategies for specific stakeholders

1.1 Analyse the target group, their needs and communication preferences

1.2 Research information relevant to the target audience

1.3 Select communication strategy for internal and external dissemination of information in line with organisation standards

2. Provide presentations to a range of groups and facilitate discussion

2.1 Develop presentations using technology and resources in line with organisation standards

2.2 Present information clearly and sequentially, with consideration to timelines and audience

2.3 Identify and address additional information needs of individuals

2.4 Respond to questions from the audience and encourage contributions to discussion

2.5 Monitor participation and input by group members

3. Resolve conflicts

3.1 Table divergent views and identify key issues and barriers to resolution

3.2 Use listening, reframing, questioning, providing feedback and negotiating to explore and clarify issues

3.3 Negotiate issues and barriers with stakeholders to facilitate mutually acceptable outcomes

3.4 Refer or follow escalation procedures to address unresolved issues or conflicts as required

4. Close the discussion

4.1 Confirm next steps and follow up requirements

4.2 Obtain feedback from stakeholders and/or colleagues and identify opportunities for improvement

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Identify communication strategies for specific stakeholders

1.1 Analyse the target group, their needs and communication preferences

1.2 Research information relevant to the target audience

1.3 Select communication strategy for internal and external dissemination of information in line with organisation standards

2. Provide presentations to a range of groups and facilitate discussion

2.1 Develop presentations using technology and resources in line with organisation standards

2.2 Present information clearly and sequentially, with consideration to timelines and audience

2.3 Identify and address additional information needs of individuals

2.4 Respond to questions from the audience and encourage contributions to discussion

2.5 Monitor participation and input by group members

3. Resolve conflicts

3.1 Table divergent views and identify key issues and barriers to resolution

3.2 Use listening, reframing, questioning, providing feedback and negotiating to explore and clarify issues

3.3 Negotiate issues and barriers with stakeholders to facilitate mutually acceptable outcomes

3.4 Refer or follow escalation procedures to address unresolved issues or conflicts as required

4. Close the discussion

4.1 Confirm next steps and follow up requirements

4.2 Obtain feedback from stakeholders and/or colleagues and identify opportunities for improvement

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Analyse the target group, their needs and communication preferences 
Research information relevant to the target audience 
Select communication strategy for internal and external dissemination of information in line with organisation standards 
Develop presentations using technology and resources in line with organisation standards 
Present information clearly and sequentially, with consideration to timelines and audience 
Identify and address additional information needs of individuals 
Respond to questions from the audience and encourage contributions to discussion 
Monitor participation and input by group members 
Table divergent views and identify key issues and barriers to resolution 
Use listening, reframing, questioning, providing feedback and negotiating to explore and clarify issues 
Negotiate issues and barriers with stakeholders to facilitate mutually acceptable outcomes 
Refer or follow escalation procedures to address unresolved issues or conflicts as required 
Confirm next steps and follow up requirements 
Obtain feedback from stakeholders and/or colleagues and identify opportunities for improvement 

Forms

Assessment Cover Sheet

CHCCOM004 - Present information to stakeholder groups
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCOM004 - Present information to stakeholder groups

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: