Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCS211B Mapping and Delivery Guide
Prepare for work in the community sector

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCCS211B - Prepare for work in the community sector
Description This unit describes the knowledge and skills required by those people who may be undertaking preliminary training to enter the community services industryIt requires the ability to access industry information and applicable legislative guidelines as well as knowledge of identifying and accessing future learning opportunities
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application These work functions would be carried out under direct supervision within organisation guidelines
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify and apply industry information
  • Identify current issues that impact on the work area/organisation and differentmodels of work in community services
  • Access a range of legislation and procedural requirements relevant to employment in the community services industry
  • Identify key community services industry organisations able to provide information and assist individuals and enterprise
  • Identify various roles and demonstrate an understanding of rightsand responsibilities of employee and employer
  • Demonstrate commitment to comply with applicable legislative and procedural requirements through own conduct and/or ethics
       
Element: Demonstrate commitment to values and philosophiesunderpinning work in the sector
  • Demonstrate in work undertaken, consideration and understanding of the underpinning values and philosophy of the sector
  • Demonstrate a commitment to access and equity principles in work in the sector
  • Identify personal values and attitudes and take into account when implementing work activities
       
Element: Identify future career opportunities
  • Identify key industry sectors and occupations
  • Identify possible career directions in the community services industry or organisation and discuss with appropriate persons
  • Take into account personal values and attitudes regarding work and business when planning future work/career directions
  • Assess current skills and knowledge against a checklist of target competencies
  • Identify opportunities for additional skills in consultation with appropriate persons
       
Element: Work in a team
  • Display courteous and helpful manner at all times
  • Complete allocated tasks as required
  • Seek assistance when difficulties arise
  • Use questioning to clarify instructions or responsibilities
  • Identify and display non-discriminatory attitudes
  • Identify work and personal priorities and demonstrate a balance achieved between competing priorities
  • Apply time-management strategies to work duties
  • Observe appropriate dress and behaviour in the workplace
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit may be assessed on the job or through simulation

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in culturally and linguistically diverse (CALD) environments

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to human resources consistent with those outlined in the Assessment Guidelines

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Approaches to work in the industry and a range of activities which support this

Holistic and client-centred care

Client needs and rights including duty of care

Principles of access and equity

Current issues facing clients and the sector

Basic knowledge responsibilities in relation to child protection

Awareness of own biases and beliefs

Basic understanding of legal and ethical framework in the community services industry

Limitations of work role and responsibilities

Legislation, regulations and codes or practice applicable to specific community services functions

Types of community services organisations and functions

Organisation structure and reporting channels

Terms and conditions of employment

Workplace communication channels and procedures

Principles of effective communication

Work health and safety (WHS) issues and requirements

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate interpersonal communication with clients and other stakeholders

Accurately interpret organisation information to ensure an effective understanding of various roles and responsibilities and organisation processes and procedures

Access, interpret and comply with a range of relevant legislative and procedural requirements

Develop effective and personal relationships through the application of organisation social, ethical and operational standards and use of appropriate interpersonal styles and techniques

Work on an individual basis and within a team

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Communicate in a clear and concise manner in both written and verbal modes

Request advice or further information

Seek and receive feedback

Use information technology appropriate to specific tasks

Source, organise and record information

Process workplace documentation

Estimate time to complete activities and prioritise tasks

Relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

Apply literacy skills to identify work requirements and process basic, relevant workplace documentation

Apply communication skills to request advice, receive feedback and work with a team

Apply problem solving skills to solve routine problems related to the workplace under direct supervision

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Different models of work in the sector may include:

Developmental

Service delivery

Client-centred

Participatory

Community development

Community education

Case management

Working with families

Values and philosophies underpinning work in the sector may include:

A holistic and client-centred approach (i.e. promotion of health and well being; early identification of problems; delivery of appropriate services; commitment to meeting the needs and upholding the rights of clients; commitment to empowering the client and ethical behaviour)

Commitment to access and equity principles must be demonstrated by:

A non-discriminatory approach to all people using the service, their family and friends, the general public and co-workers

Applicable legislation, codes and national standards may relate to:

Relevant Commonwealth/state/territory legislation which affect organisation operation:

WHS

equal employment opportunity

industrial relations

anti-discrimination and diversity

Australian standards, quality assurance and certification requirements

Relevant industry codes of practice

Award and enterprise agreements

Industry procedures may involve legislation relating to:

Duty of care

Emergency and evacuation procedures

Privacy

Workplace practices

Human and civil rights

Rights and responsibilities of employee may relate to:

Obeying lawful orders

Confidentiality and privacy rights

Safety and care with respect to WHS requirements

Knowing the terms and conditions of own employment

Protection from discrimination and sexual harassment

Rights and responsibilities of employer may relate to:

The right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):

commit a criminal offence

are negligent, careless or cause an accident

commit acts of disloyalty, such as revealing confidential information

Responsibility for providing a safe environment free from discrimination and sexual harassment (see relevant state/territory and Commonwealth anti-discrimination legislation)

Appropriate persons may include:

Supervisors

Colleagues

Trainer

Assessor

Opportunities for additional skills may include:

Coaching, mentoring and/or supervision

Formal/informal learning programs

Internal/external training provision

Work experience/exchange opportunities

Personal study

Career planning/development

Workplace skills assessment

Quality assurance assessments and recommendations

Recognition of prior learning assessment

Recognition of current competency assessment

Non-discriminatory attitudes may include:

All contacts with other staff, clients or management

Verbal or non-verbal communication

Work and personal priorities relate to a work/life balance and may include work and other commitments including:

School/homework

Home/family/parties/friends

Other jobs

Culture

Disability

Appropriate dress and behaviour may include:

Personal dress, presentation and hygiene

Demeanour in the workplace and attitude displayed to customers and other team members

And may vary according to:

Organisation requirements

Type of work

Degree of client/customer contact

Additional skills may be acquired by:

On-the-job coaching or mentoring

Presentations/demonstrations

Formal course participation

Work experience

The organisation goals and objectives may be:

Stated or implied by the way the organisation conducts its business including:

Organisation values and behaviours

Flexibility, responsiveness and financial performance

Work procedures and/or procedures manuals

People management and interpersonal communication

Business planning, marketing and customer service

Behaviour which contributes to a safe work environment may include:

Discussing and negotiating problems and tasks with other team members

Sharing knowledge and skills

Identifying and reporting any risks or hazards

Using business equipment according to instructions

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify current issues that impact on the work area/organisation and differentmodels of work in community services 
Access a range of legislation and procedural requirements relevant to employment in the community services industry 
Identify key community services industry organisations able to provide information and assist individuals and enterprise 
Identify various roles and demonstrate an understanding of rightsand responsibilities of employee and employer 
Demonstrate commitment to comply with applicable legislative and procedural requirements through own conduct and/or ethics 
Demonstrate in work undertaken, consideration and understanding of the underpinning values and philosophy of the sector 
Demonstrate a commitment to access and equity principles in work in the sector 
Identify personal values and attitudes and take into account when implementing work activities 
Identify key industry sectors and occupations 
Identify possible career directions in the community services industry or organisation and discuss with appropriate persons 
Take into account personal values and attitudes regarding work and business when planning future work/career directions 
Assess current skills and knowledge against a checklist of target competencies 
Identify opportunities for additional skills in consultation with appropriate persons 
Display courteous and helpful manner at all times 
Complete allocated tasks as required 
Seek assistance when difficulties arise 
Use questioning to clarify instructions or responsibilities 
Identify and display non-discriminatory attitudes 
Identify work and personal priorities and demonstrate a balance achieved between competing priorities 
Apply time-management strategies to work duties 
Observe appropriate dress and behaviour in the workplace 

Forms

Assessment Cover Sheet

CHCCS211B - Prepare for work in the community sector
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCS211B - Prepare for work in the community sector

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: