Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCS314B Mapping and Delivery Guide
Deliver services to meet personal needs of clients

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCCS314B - Deliver services to meet personal needs of clients
Description This unit describes the knowledge and skills required to undertake assessments of clients needs and match to services available
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit may apply to service delivery in a range of community service contexts
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess client needs to ensure they can be met
  • Use appropriate language and interpersonal skills to ensure the diverse needs of clients are identified
  • Employ appropriate mechanisms to ensure that all relevant client information is collected
  • Seek additional information from specialists as required to assist in assessment of clients
  • Ensure all dealings with clients are consistent with organisation standards and practices
  • Record and store information collected in accordance with organisation procedures
  • Document information about client needs in accordance with accepted organisation procedures to enable professional decisions about provision of relevant services to best address client needs
  • Assess client information for complexity, urgency and eligibility to identify priorities for service delivery
  • Provide clients with all relevant information about the range of services required and available to them
  • Base decisions about client needs on full range of available relevant information
       
Element: Identify and provide for the delivery of services to meet client needs
  • Identify services which match to client needs from within and outside the organisation
  • Establish and maintain relevant networks to ensure referral of clients to appropriate services
  • Assist clients to access targeted services from within and outside the organisation
  • Provide clients with information about the services available to them in accordance with organisation procedures
  • Work within scope of responsibility, to ensure clients have access to services that meet their needs
  • Ensure decisions about targeting client services are based on up to date information about the client and available services
  • Identify own limitations in assessing and addressing client needs and, where appropriate, seek assistance from colleagues, senior staff and experts in the area
  • Make appropriate referrals to specialist services based on the assessment of client needs
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions

Assessment must include a number of clients

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place

Method of assessment:

Assessment may include observations, questioning or evidence gathered from the workplace


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Legislative requirements and provisions relevant to area of service delivery and delegated responsibility

Accepted organisation procedures, systems and practice for client assessment and allocation of services

Accepted practices for delivery of services to particular clients

Issues affecting particular client groups including:

income/economic

health

social

community support and interaction

education and training

employment

impact of assessment

client needs

local services available for clients

Essential skills:

It is critical that the candidate demonstrate the ability to:

Administer organisations' instruments and mechanisms to assess client needs

Select appropriate services from a range of services provided by the organisation to match client needs

Select from other services available in the broader community to address client needs

Develop and maintain appropriate networks

Provide referrals to relevant organisations or providers of specialist services

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply oral communication skills required to develop rapport with client

oral communication skills may include listening, asking questions, providing encouragement

language used may be English, sign language or community language depending on client group

Apply literacy competency required to fulfil the procedures of the organisation/service
Language used may be English or community language depending on service/ organisation

Demonstrate application of skills in:

high level interpersonal skills

analysis and judgement

risk management

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients include:

Individual members of the public

Referred or self referred

People with specific needs seeking access to services

Language and interpersonal skills include:

Means for communicating with people with disabilities or where English is not the first language

Means for communication with people in particular communities

Communication with different age and gender groups

Client services include:

Income, financial and community support services

Employment services

Access to recreation services

Care and support services

Transport and communication services

Complexity includes:

Combinations of physical, social , economic and personal factors

Information collection mechanisms include:

Interviews with clients, family, significant others and carers

Questionaries

Applications and other forms

Case documentation

Using specialist communicators

Classification tools

Information from professionals including medical reports

Information from service providers

Networks include:

Specialist providers in the community services and health areas including physical assessments

Specialist services to assist communication with client and identification of their needs

Providers of any of the identified client services required by clients of the organisation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use appropriate language and interpersonal skills to ensure the diverse needs of clients are identified 
Employ appropriate mechanisms to ensure that all relevant client information is collected 
Seek additional information from specialists as required to assist in assessment of clients 
Ensure all dealings with clients are consistent with organisation standards and practices 
Record and store information collected in accordance with organisation procedures 
Document information about client needs in accordance with accepted organisation procedures to enable professional decisions about provision of relevant services to best address client needs 
Assess client information for complexity, urgency and eligibility to identify priorities for service delivery 
Provide clients with all relevant information about the range of services required and available to them 
Base decisions about client needs on full range of available relevant information 
Identify services which match to client needs from within and outside the organisation 
Establish and maintain relevant networks to ensure referral of clients to appropriate services 
Assist clients to access targeted services from within and outside the organisation 
Provide clients with information about the services available to them in accordance with organisation procedures 
Work within scope of responsibility, to ensure clients have access to services that meet their needs 
Ensure decisions about targeting client services are based on up to date information about the client and available services 
Identify own limitations in assessing and addressing client needs and, where appropriate, seek assistance from colleagues, senior staff and experts in the area 
Make appropriate referrals to specialist services based on the assessment of client needs 

Forms

Assessment Cover Sheet

CHCCS314B - Deliver services to meet personal needs of clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCS314B - Deliver services to meet personal needs of clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: