Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCS400C Mapping and Delivery Guide
Work within a relevant legal and ethical framework

Version 1.0
Issue Date: November 2018


Qualification -
Unit of Competency CHCCS400C - Work within a relevant legal and ethical framework
Description This unit describes the knowledge and skills required to work within a legal and ethical framework that supports duty of care requirements
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit is to be assessed in relation to the specific legal and ethical context of the work role/s and requirements to which it applies
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Demonstrate an understanding of legislation and common law relevant to work role
  • Demonstrate in all work, an understanding of the legal responsibilities and obligations of the work role
  • Demonstrate key statutory and regulatory requirements relevant to the work role
  • Fulfil duty of care responsibilities in the course of practice
  • Accept responsibility for own actions
  • Maintain confidentiality
  • Where possible, seek the agreement of the client prior to providing services
       
Element: Follow identified policies and practices
  • Perform work within identified policies, protocols and procedures
  • Contribute to the review and development of policies and protocols as appropriate
  • Work within position specifications and role responsibilities
  • Seek clarification when unsure of scope of practice as defined by position description or specific work role requirements
  • Seek clarification of unclear instructions
       
Element: Work ethically
  • Protect the rights of the client when delivering services
  • Use effective problem solving techniques when exposed to competing value systems
  • Ensure services are available to all clients regardless of personal values, beliefs, attitudes and culture
  • Recognise potential ethical issues and ethical dilemmas in the workplace and discuss with an appropriate person
  • Recognise unethical conduct and report to an appropriate person
  • Work within boundaries applicable to work role
  • Demonstrate effective application of guidelines and legal requirements relating to disclosure and confidentiality
  • Demonstrate awareness of own personal values and attitudes and take into account to ensure non-judgemental practice
  • Recognise, avoid and/or address any conflict of interest
       
Element: Recognise and respond when client rights and interests are not being protected
  • Support the client and/or their advocate/s to identify and express their concerns
  • Refer client and/or their advocate/s to advocacy services if appropriate
  • Follow identified policy and protocols when managing a complaint
  • Recognise witnessed signs consistent with financial, physical, emotional, sexual abuse and neglect of the client and report to an appropriate person as required
  • Recognise and respond to cultural/linguistic religious diversity, for example providing interpreters where necessary
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

An appropriate workplace and/or simulation of realistic workplace setting where assessment can take place

Relevant organisation policy, protocols and procedures

Method of assessment may include:

Observation in the workplace

Written assignments/projects

Case study and scenario analysis

Questioning

Role play simulation


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

It is critical that the candidate demonstrate knowledge of:

Distinction between ethical and legal problems

Importance of ethics in practice

Importance of principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability

Work health and safety (WHS) requirements

Outline of common legal issues relevant to the workplace

Overview of relevant legislation in the sector and jurisdictions

Principles and practices for upholding the rights of the client

Principles and practices of confidentiality

Relevant standards and codes of practice in the sector

Rights and responsibilities of clients

Rights and responsibilities of workers

Specific principles underpinning duty of care and associated legal requirements

Strategies for addressing common ethical issues

Strategies for contributing to the review and development of policies and protocols

Strategies for managing complaints

The candidate must also be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role, such as knowledge of:

Overview of the legal system

Principles and practices for upholding the rights of the children and young people

Principles of ethical decision-making

Reporting mechanisms for suspected abuse of a client

Strategies for managing abuse of a client

Types of abuse experienced by client (including systems abuse)

Types of law

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate understanding of and adherence to own work role and responsibilities

Follow organisation policies, protocols and procedures

Work within legal and ethical frameworks

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation

Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation

Apply problem solving skills that require negotiation to resolve problems of a difficult nature within organisation protocols

Consult with a variety of stakeholders in order to achieve service objectives

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients may include but is not limited to:

Children and families using children's services

Children and young people

Individuals living in government funded services and/or institutions to 'clients'

Individuals living in residential aged care environments

Individuals living in residential disability environments

Individuals living in the community

Job seekers

People seeking advice and assistance

Prospective individuals to the service or services

Contexts of work role may include but is not limited to:

Work undertaken in:

client's own dwelling

independent living accommodation

residential aged care facilities

residential disability facilities

community centres

children's services centres

carer's home

Work in the context of:

community, government or private agency or organisation

services delivered as a sole trader

providing telephone advice and assistance

Identified policies, protocols and procedures refer to:

Guidelines and practices developed to address legal, ethical and regulatory requirements, including:

formal, documented guidelines of an organisation

informal practices used by a small organisation or individual owner/operator

Key statutory and regulatory requirements may include those related to:

Aged care standards

Building standards

Care and education of young children

Child protection and guardianship legislation

Criminal acts

Disability standards

Discrimination and harassment

Equal employment opportunities

Freedom of information

Health records legislation

International and national standards

Mental health legislation

Pharmaceutical benefits

Poisons and therapeutics

Privacy legislation

Public health

Registration and practice of health professionals

Residential and community services

Restrictive practices

WHS

Report may be, and include:

Verbal:

telephone

face-to-face

Non-verbal (written):

progress reports

case notes

incident reports

Rights may include:

Access to services

Confidentiality

Dignity

Freedom of association

Informed choice

Privacy

Right to express ideas and opinions

To an agreed standard of care

To lodge a complaint

Rights are detailed in:

Accreditation standards

Industry and organisation codes of conduct, practice and ethics

Industry and organisation service standards

International and national charters

Legislation

Principles of access and equity may include:

Creation of a client orientated culture

Non-discriminatory approach to all individuals using or accessing the service

Respect for individual differences

Appropriate person may include:

Advocates/family members

Colleagues

External agencies (complaints and advocacy services. professional registering authorities, child protection authorities)

Health professionals

Law enforcement officers

Legally appointed guardian

Member of senior management

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Demonstrate in all work, an understanding of the legal responsibilities and obligations of the work role 
Demonstrate key statutory and regulatory requirements relevant to the work role 
Fulfil duty of care responsibilities in the course of practice 
Accept responsibility for own actions 
Maintain confidentiality 
Where possible, seek the agreement of the client prior to providing services 
Perform work within identified policies, protocols and procedures 
Contribute to the review and development of policies and protocols as appropriate 
Work within position specifications and role responsibilities 
Seek clarification when unsure of scope of practice as defined by position description or specific work role requirements 
Seek clarification of unclear instructions 
Protect the rights of the client when delivering services 
Use effective problem solving techniques when exposed to competing value systems 
Ensure services are available to all clients regardless of personal values, beliefs, attitudes and culture 
Recognise potential ethical issues and ethical dilemmas in the workplace and discuss with an appropriate person 
Recognise unethical conduct and report to an appropriate person 
Work within boundaries applicable to work role 
Demonstrate effective application of guidelines and legal requirements relating to disclosure and confidentiality 
Demonstrate awareness of own personal values and attitudes and take into account to ensure non-judgemental practice 
Recognise, avoid and/or address any conflict of interest 
Support the client and/or their advocate/s to identify and express their concerns 
Refer client and/or their advocate/s to advocacy services if appropriate 
Follow identified policy and protocols when managing a complaint 
Recognise witnessed signs consistent with financial, physical, emotional, sexual abuse and neglect of the client and report to an appropriate person as required 
Recognise and respond to cultural/linguistic religious diversity, for example providing interpreters where necessary 

Forms

Assessment Cover Sheet

CHCCS400C - Work within a relevant legal and ethical framework
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCS400C - Work within a relevant legal and ethical framework

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: