Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCS408B Mapping and Delivery Guide
Establish and monitor participation plans

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCCS408B - Establish and monitor participation plans
Description This unit describes the knowledge and skills required to work with the customer to establish and monitor an agreed participation plan that meets short and longer-term needs
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit may apply in a range of community service contexts
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Research all current information on the customer
  • Review records of any previous interaction with Centrelink
  • Identify potential issues for discussion
  • Research information to assist in providing advice for accuracy and relevance
       
Element: Assessment of circumstance and capacity
  • Assess barriers to workforce participation
  • Estimate readiness for increased economic participation
  • Demonstrate support and understanding of the customer's capacity
       
Element: Promote specific benefits to the customer
  • Identify future goals
  • Discuss opportunities for increased participation
  • Consider concerns about changes in patterns of participation
  • Provide information and advice to support courses of action
       
Element: Develop a plan of action
  • Develop achievable and agreed steps
  • Confirm areas of responsibility for each step
  • Clarify and agree to involvement of other services
  • Ensure customer agrees to commit to all aspects of the participation plan
  • Record the participation plan in the agreed format
       
Element: Monitor the participation plan
  • Monitor delivery of appropriate Centrelink services to ensure agreed services are provided
  • Monitor customer's commitment to agreed actions against the participation plan
  • Check the longer term arrangement to support ongoing progress
  • Check customer progress and satisfaction with the level of support
  • Make improvements to participation plan and service delivery as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting

Evidence must include demonstration over a period of time to ensure consistency of performance

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

equipment and resources normally used in the workplace

Method of assessment:

Observations

Questioning

Evidence gathered from the workplace environment


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Knowledge of the broader service delivery and training networks in the local area

A good level of understanding of Centrelink systems and technology;

Knowledge to enable interpretation and application of policy and legislation

Essential skills:

It is critical that the candidate demonstrate the ability to:

Research complex situations including the interpretation and application of policy and legislation

Work independently or in a team based environment

Engage the customer as a partner in the process

Assist the customer develop their own understanding of what they could achieve through further economic and social participation

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Potential issues refers to:

Broad circumstances of the client such as :

length of time on benefits

changes from type of benefit

language and literacy issues

change in living arrangements

ethnicity

health

age

Information refers to:

The Centrelink services and other related local services that may assist the client to develop a participation plan

Barriers refers to:

Any circumstance or characteristic that makes participation particularly difficult and requires additional assistance or support
Examples of barriers may include:

mental and physical health issues

geographic issues

skills issues

Circumstance and capacity refers to:

The interaction between the current situation and the individual's ability to establish and monitor a participation plan

Areas of responsibility refers to:

The need to identify the service or person who will carry out each step ensuring that the customer has areas of responsibility

Centrelink services refers to:

The Centrelink services available at that location and in other areas

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review records of any previous interaction with Centrelink 
Identify potential issues for discussion 
Research information to assist in providing advice for accuracy and relevance 
Assess barriers to workforce participation 
Estimate readiness for increased economic participation 
Demonstrate support and understanding of the customer's capacity 
Identify future goals 
Discuss opportunities for increased participation 
Consider concerns about changes in patterns of participation 
Provide information and advice to support courses of action 
Develop achievable and agreed steps 
Confirm areas of responsibility for each step 
Clarify and agree to involvement of other services 
Ensure customer agrees to commit to all aspects of the participation plan 
Record the participation plan in the agreed format 
Monitor delivery of appropriate Centrelink services to ensure agreed services are provided 
Monitor customer's commitment to agreed actions against the participation plan 
Check the longer term arrangement to support ongoing progress 
Check customer progress and satisfaction with the level of support 
Make improvements to participation plan and service delivery as required 

Forms

Assessment Cover Sheet

CHCCS408B - Establish and monitor participation plans
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCS408B - Establish and monitor participation plans

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: