- CHCCS416A - Assess and provide services for clients with complex needs
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCCS416A Mapping and Delivery Guide
Assess and provide services for clients with complex needs
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | CHCCS416A - Assess and provide services for clients with complex needs |
|---|---|---|---|
| Description | This unit describes the knowledge and skills required to undertake assessments of more complex client needs and match to services available | ||
| Employability Skills | This unit contains Employability Skills | ||
| Learning Outcomes and Application | This unit may apply in a range of community service contexts | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | Not Applicable | ||
| Competency Field | |||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
|---|---|---|---|---|---|---|---|---|
| Elements of Competency | Performance Criteria | |||||||
| Element: Assess and analyse client needs |
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| Element: Identify and provide for the delivery of services to meet client needs |
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| Element: Evaluate client service delivery |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this unit of competency: | The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions Assessment must include a number of clients with complex needs |
Access and equity considerations: | All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities |
Context of and specific resources for assessment: | This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place |
Method of assessment: | Assessment may include observations, questioning or evidence gathered from the workplace |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Legislative requirements and provisions relevant to area of service delivery and delegated responsibility Accepted organisation procedures, systems and practice for client assessment and allocation of services Strengths-based approach Accepted practices for delivery of services to particular clients Issues affecting particular client groups including: income/economic health cognitive social community support and interaction education and training employment impact of assessment client needs local services available for clients |
Essential skills: It is critical that the candidate demonstrate the ability to: Administer organisation's instruments and mechanisms to assess client needs Select appropriate services from a range of services provided by the organisation to match client needs Select from others services available in the broader community to address client needs Develop and maintain appropriate networks Provide referrals to relevant organisations or providers of specialist services In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Apply a strengths-based approach to client intake, assessment and referral Demonstrate application of skills in: high level interpersonal skills analysis and judgement risk management Demonstrate oral communication skills required to develop rapport with client oral communication skills may include listening, asking questions, providing encouragement , minimising the impact of challenging behaviours language used may be English, sign language or community language depending on client group Demonstrate literacy competency required to fulfil the procedures of the organisation/ service language used may be English or community language depending on service/organisation Maintain documentation as required, including effective use of relevant information technology in line with occupational health and safety (OHS) guidelines |
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Clients include: | Individual members of the public Referred or self referred People with specific needs seeking access to services Family members and significant others |
Language and interpersonal skills include: | Means for communicating with people with disabilities or where English is not the first language Means for communication with people in particular communities Communication with different age and gender groups |
Client services include: | Income, financial and community support services Employment services Housing services Access to recreation services Care and support services Transport and communication services |
Complex issues include: | Combinations of physical, social , economic and personal factors |
Mechanisms for information collection include: | Interviews with clients, family, significant others and carers Questionaries Applications and other forms Case documentation Using specialist communicators Classification tools Information from professionals including medical reports Information from service providers |
Networks include: | Specialist providers in the community services and health areas including health and cognitive assessments Specialist services to assist communication with client and identification of their needs Providers of any of the identified client services required by clients of the organisation |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Employ appropriate language and interpersonal skills to ensure diverse needs of clients are identified | |||
| Employ appropriate mechanisms to ensure that all relevant client information is collected | |||
| Seek additional information from specialists as required to assist in assessment of clients | |||
| Ensure all dealings with clients are consistent with organisation standards and practices | |||
| Record information collected and store in accordance with organisation procedures | |||
| Assess information about client needs in accordance with accepted organisation procedures to inform decisions about the relevant services which can be provided to best address client needs | |||
| Assess client information for complexity, urgency and eligibility so priorities for service delivery can be identified | |||
| Provide clients with all relevant information about the range of services required and available to them | |||
| Ensure decisions about client needs are based on a full range of relevant information | |||
| Identify services that match client needs, from within and outside the organisation | |||
| Establish and maintain relevant networks, to ensure referral of clients to appropriate services | |||
| Assist clients appropriately to access targeted services from within and outside the organisation | |||
| Provide clients with information about the services available to them in accordance with organisation procedures | |||
| Work within own scope of responsibility, to ensure clients have access to services that meet their needs | |||
| Ensure decisions about targeting of client services are based on up to date information about the client and available services | |||
| Consider service delivery and referral options from strengths-based perspective | |||
| Identify own limitations in assessing and addressing client needs, and where appropriate, seek assistance from colleagues, senior staff and experts in the area | |||
| Make appropriate referrals to specialist services based on the assessment of client needs | |||
| Review the allocation of services delivered to meet client requirements routinely, or as required, to ensure a continuing match | |||
| Review changes in circumstances, environmental factors or urgency of client needs in accordance with organisation practices and procedures to ensure client needs continue to be met | |||
| Collect client feedback on adequacy of service delivery as required by the organisation, to inform revision of service delivery arrangements | |||
| Routinely seek feedback on individual performance in client service delivery from colleagues and clients |
Forms
Assessment Cover Sheet
CHCCS416A - Assess and provide services for clients with complex needs
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCCS416A - Assess and provide services for clients with complex needs
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: