Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCSL003 Mapping and Delivery Guide
Facilitate the counselling relationship and process

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCCSL003 - Facilitate the counselling relationship and process
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge to support clients to identify and work though concerns, and to manage the overall counselling process to its conclusion.This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including client information

modelling of industry operating conditions, including:

scenarios that involve complex interactions with real people in face-to-face situations where candidate and client are physically present in the same room

scenarios that involve problem solving.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

In addition, assessors must have 2 years experience working in a counselling role and hold a qualification in counselling or related field that involves counselling, at Diploma level or higher (or equivalent qualification).

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Support clients to identify concerns
  • Follow the client’s story and stay with their perspective to assist the client to feel comfortable and express their concerns freely
  • Explore the client’s presenting issues and establish their nature and depth, giving attention to the possibility of underlying issues
  • Identify and promptly deal with situations requiring immediate action
  • Support clients to identify their primary concerns in relation to the presenting issues and to prioritise concerns on which to work
  • Recognise indicators of client issues requiring referral and report or refer appropriately in line with organisation requirements
       
Element: Support clients to work through concerns
  • Identify and work with uncertainty and ambivalence of clients
  • Support clients to experience and process difficulties
  • Draw attention to, and discuss parallels and links in client’s experience as appropriate
  • Identify and implement interventions that have meaning for the client’s immediate situation and that are most likely to facilitate client understanding and actions
  • Support client to identify and use known and previously unknown strengths
  • Explore perceptions of client’s feelings by reflecting back, clarification and review
  • Assist clients to become aware of underlying issues where appropriate and begin to identify ways of dealing with them
  • Acknowledge and work with changes in client’s life as appropriate
       
Element: Monitor the counselling process
  • Monitor and review the counselling process with clients to ensure it remains of value
  • Proactively identify and work on threats and disruptions to the counselling process with clients
  • Review and compare own and client’s perceptions of the process and provide suggestions and advice in response
  • Address any tension between client’s hopes and expectations and the reality of resource limitations
  • Facilitate change at a pace the client can tolerate and assimilate
  • Recognise and assess the appropriateness of ending the current counselling
  • Acknowledge, value and work with individual uncertainty in the counselling relationship
  • Apply ethical codes of conduct in addressing counselling dilemmas
       
Element: Bring the counselling process to an end
  • Enable client to identify when the process is approaching its conclusion
  • Enable client to identify, acknowledge and evaluate what is and is not changing, both in the counselling process and in their situation and understanding
  • Use the ending process to enable client to understand the nature and impact of earlier issues
  • Use boundaries of the counselling relationship to assist the ending process
  • Plan, structure and contract endings appropriately with client
  • Support client’s sense of autonomy during the ending process
  • Inform clients about any opportunities for further support
  • Identify unresolved issues and discuss further work if appropriate
  • Complete documentation and reporting according to organisation requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Support clients to identify concerns

1.1 Follow the client’s story and stay with their perspective to assist the client to feel comfortable and express their concerns freely

1.2 Explore the client’s presenting issues and establish their nature and depth, giving attention to the possibility of underlying issues

1.3 Identify and promptly deal with situations requiring immediate action

1.4 Support clients to identify their primary concerns in relation to the presenting issues and to prioritise concerns on which to work

1.5 Recognise indicators of client issues requiring referral and report or refer appropriately in line with organisation requirements

2. Support clients to work through concerns

2.1 Identify and work with uncertainty and ambivalence of clients

2.2 Support clients to experience and process difficulties

2.3 Draw attention to, and discuss parallels and links in client’s experience as appropriate

2.4 Identify and implement interventions that have meaning for the client’s immediate situation and that are most likely to facilitate client understanding and actions

2.5 Support client to identify and use known and previously unknown strengths

2.6 Explore perceptions of client’s feelings by reflecting back, clarification and review

2.7 Assist clients to become aware of underlying issues where appropriate and begin to identify ways of dealing with them

2.8 Acknowledge and work with changes in client’s life as appropriate

3. Monitor the counselling process

3.1 Monitor and review the counselling process with clients to ensure it remains of value

3.2 Proactively identify and work on threats and disruptions to the counselling process with clients

3.3 Review and compare own and client’s perceptions of the process and provide suggestions and advice in response

3.4 Address any tension between client’s hopes and expectations and the reality of resource limitations

3.5 Facilitate change at a pace the client can tolerate and assimilate

3.6 Recognise and assess the appropriateness of ending the current counselling

3.7 Acknowledge, value and work with individual uncertainty in the counselling relationship

3.8 Apply ethical codes of conduct in addressing counselling dilemmas

4. Bring the counselling process to an end

4.1 Enable client to identify when the process is approaching its conclusion

4.2 Enable client to identify, acknowledge and evaluate what is and is not changing, both in the counselling process and in their situation and understanding

4.3 Use the ending process to enable client to understand the nature and impact of earlier issues

4.4 Use boundaries of the counselling relationship to assist the ending process

4.5 Plan, structure and contract endings appropriately with client

4.6 Support client’s sense of autonomy during the ending process

4.7 Inform clients about any opportunities for further support

4.8 Identify unresolved issues and discuss further work if appropriate

4.9 Complete documentation and reporting according to organisation requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

facilitated the counselling process for at least 3 different clients with varying presenting issues, in at least 3 sessions per client

facilitated client sessions using all aspects of the counselling process:

identifying concerns

working through concerns

monitoring the counselling relationship

followed processes to bring the counselling process to an end on at least 2 occasions.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations for the counselling relationship, and how these are applied in individual practice:

codes of conduct/practice

discrimination

duty of care

human rights

mandatory reporting

practitioner/client boundaries

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and clients

work role boundaries – responsibilities and limitations

work health and safety

different agency and organisation models of counselling and intervention

the counselling process, including:

what clients have a right to expect

principles of person-centred practice

purpose of counselling

how counselling has evolved as a helping relationship

place of counselling within the helping services

scope and nature of the counselling relationship, including professional limitations

impact of own values on the counselling relationship

obstacles to the counselling process, including:

psychological

physical

economic

indicators of needs requiring referral, and referral options

structure of key stages of a counselling session, and techniques for managing each stage, including:

introduction and establishment of relationship

body (getting the client’s story)

issues identification and exploration

options and plan for change

session closure

self-awareness including:

role within the organisation

limits of competence and responsibility

personal strengths and limitations

individual needs for support and supervision

impact of own values and beliefs on capacity to be non-judgemental.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Support clients to identify concerns

1.1 Follow the client’s story and stay with their perspective to assist the client to feel comfortable and express their concerns freely

1.2 Explore the client’s presenting issues and establish their nature and depth, giving attention to the possibility of underlying issues

1.3 Identify and promptly deal with situations requiring immediate action

1.4 Support clients to identify their primary concerns in relation to the presenting issues and to prioritise concerns on which to work

1.5 Recognise indicators of client issues requiring referral and report or refer appropriately in line with organisation requirements

2. Support clients to work through concerns

2.1 Identify and work with uncertainty and ambivalence of clients

2.2 Support clients to experience and process difficulties

2.3 Draw attention to, and discuss parallels and links in client’s experience as appropriate

2.4 Identify and implement interventions that have meaning for the client’s immediate situation and that are most likely to facilitate client understanding and actions

2.5 Support client to identify and use known and previously unknown strengths

2.6 Explore perceptions of client’s feelings by reflecting back, clarification and review

2.7 Assist clients to become aware of underlying issues where appropriate and begin to identify ways of dealing with them

2.8 Acknowledge and work with changes in client’s life as appropriate

3. Monitor the counselling process

3.1 Monitor and review the counselling process with clients to ensure it remains of value

3.2 Proactively identify and work on threats and disruptions to the counselling process with clients

3.3 Review and compare own and client’s perceptions of the process and provide suggestions and advice in response

3.4 Address any tension between client’s hopes and expectations and the reality of resource limitations

3.5 Facilitate change at a pace the client can tolerate and assimilate

3.6 Recognise and assess the appropriateness of ending the current counselling

3.7 Acknowledge, value and work with individual uncertainty in the counselling relationship

3.8 Apply ethical codes of conduct in addressing counselling dilemmas

4. Bring the counselling process to an end

4.1 Enable client to identify when the process is approaching its conclusion

4.2 Enable client to identify, acknowledge and evaluate what is and is not changing, both in the counselling process and in their situation and understanding

4.3 Use the ending process to enable client to understand the nature and impact of earlier issues

4.4 Use boundaries of the counselling relationship to assist the ending process

4.5 Plan, structure and contract endings appropriately with client

4.6 Support client’s sense of autonomy during the ending process

4.7 Inform clients about any opportunities for further support

4.8 Identify unresolved issues and discuss further work if appropriate

4.9 Complete documentation and reporting according to organisation requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Follow the client’s story and stay with their perspective to assist the client to feel comfortable and express their concerns freely 
Explore the client’s presenting issues and establish their nature and depth, giving attention to the possibility of underlying issues 
Identify and promptly deal with situations requiring immediate action 
Support clients to identify their primary concerns in relation to the presenting issues and to prioritise concerns on which to work 
Recognise indicators of client issues requiring referral and report or refer appropriately in line with organisation requirements 
Identify and work with uncertainty and ambivalence of clients 
Support clients to experience and process difficulties 
Draw attention to, and discuss parallels and links in client’s experience as appropriate 
Identify and implement interventions that have meaning for the client’s immediate situation and that are most likely to facilitate client understanding and actions 
Support client to identify and use known and previously unknown strengths 
Explore perceptions of client’s feelings by reflecting back, clarification and review 
Assist clients to become aware of underlying issues where appropriate and begin to identify ways of dealing with them 
Acknowledge and work with changes in client’s life as appropriate 
Monitor and review the counselling process with clients to ensure it remains of value 
Proactively identify and work on threats and disruptions to the counselling process with clients 
Review and compare own and client’s perceptions of the process and provide suggestions and advice in response 
Address any tension between client’s hopes and expectations and the reality of resource limitations 
Facilitate change at a pace the client can tolerate and assimilate 
Recognise and assess the appropriateness of ending the current counselling 
Acknowledge, value and work with individual uncertainty in the counselling relationship 
Apply ethical codes of conduct in addressing counselling dilemmas 
Enable client to identify when the process is approaching its conclusion 
Enable client to identify, acknowledge and evaluate what is and is not changing, both in the counselling process and in their situation and understanding 
Use the ending process to enable client to understand the nature and impact of earlier issues 
Use boundaries of the counselling relationship to assist the ending process 
Plan, structure and contract endings appropriately with client 
Support client’s sense of autonomy during the ending process 
Inform clients about any opportunities for further support 
Identify unresolved issues and discuss further work if appropriate 
Complete documentation and reporting according to organisation requirements 

Forms

Assessment Cover Sheet

CHCCSL003 - Facilitate the counselling relationship and process
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCSL003 - Facilitate the counselling relationship and process

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: