Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCSM003 Mapping and Delivery Guide
Work with carers and/or families in complex situations

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCCSM003 - Work with carers and/or families in complex situations
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to identify and address the needs of carers and/or families in complex situations.This unit applies to work in a range of health or community sector contexts, particularly in client assessment and case management, working with clients who have complex needs and require complex solutions.Workers at this level will demonstrate autonomy, well-developed judgement, adaptability and responsibility and are typically already experienced in working intensively with clients requiring support. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes.
       
Element: Identify and address the needs of carers and/or families
  • Work with carers and/or families of clients with complex needs to clarify their own needs and identify available support options
  • Provide information to assist carers and/or families and meet their needs
  • Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to support individual relationships with each client
  • Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of both carers and/or families and client
  • Recognise the key risk factors of the care relationship and respond appropriately to address these
  • Treat carers and/or family with dignity, respect and sensitivity to cultural issues and expectations in the caring relationship
  • Inform service providers of specific identified needs of carers and/or families
  • Identify the needs of children with parents with complex needs and apply strategies to address these needs
  • Identify when children have adopted the caring role and ensure young carer’s needs are addressed
       
Element: Involve carers and/or families in assessment and planning processes
  • Consult with the client to clarify and agree on the role and involvement of primary carers and/or family members in the decision-making and service delivery processes
  • Assess the care relationship and address the needs and areas of conflict of the client and carers and/or families
  • Inform carers of their role and rights in assessment of the client, planning, decision-making and their right to a separate carer assessment
  • Undertake a carer assessment that empowers and strengthens carer relationships with service providers
  • Provide carers with clear information of available services and choices, so they are informed participants in the planning process
  • Consult with all organisation representatives involved in assessment and planning in complex situations to clarify carer and/or family involvement
  • 2.7 Check services are provided in a manner that recognises and optimises the caring relationship and maximises each person's strengths; achieves their goals and addresses their identified needs
  • Maximise agreed involvement of carers and/or family in assessment and planning processes and decision-making
       
Element: Involve carers and/or family and other natural support in monitoring client plan implementation
  • Confirm carers and/or family understand the client-identified goals and the role planned services, support and resources have to achieve those goals
  • Confirm carers have identified their own goals and the role planned services, support and resources have to achieve those goals
  • Listen to observations of the client, carers and/or family about aspects of services provided to achieve goals
  • Maintain effective rapport and communication with carers and/or family to support disclosure of information about delivery of services and resources in line with plan
  • Maintain collaborative relationships with carers and/or family and other natural supports so that they continue to provide the desired support to the client
  • 3.6 Work with carers and/or family to identify barriers to implement plans and potential adjustments to best meet each person's needs
       
Element: Review and monitor carer and/or family involvement and satisfaction
  • Discuss with carers and/or family their satisfaction with how they have been informed and involved
  • Evaluate how carer and/or family involvement has contributed to or impacted on achievement of client goals
  • Use ongoing feedback and findings to adjust approach to inclusion of carers and/or family members
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Identify and address the needs of carers and/or families

1.1 Work with carers and/or families of clients with complex needs to clarify their own needs and identify available support options

1.2 Provide information to assist carers and/or families and meet their needs

1.3 Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to support individual relationships with each client

1.4 Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of both carers and/or families and client

1.5 Recognise the key risk factors of the care relationship and respond appropriately to address these

1.6 Treat carers and/or family with dignity, respect and sensitivity to cultural issues and expectations in the caring relationship

1.7 Inform service providers of specific identified needs of carers and/or families

1.8 Identify the needs of children with parents with complex needs and apply strategies to address these needs

1.9 Identify when children have adopted the caring role and ensure young carer’s needs are addressed

2. Involve carers and/or families in assessment and planning processes

2.1 Consult with the client to clarify and agree on the role and involvement of primary carers and/or family members in the decision-making and service delivery processes

2.2 Assess the care relationship and address the needs and areas of conflict of the client and carers and/or families

2.3 Inform carers of their role and rights in assessment of the client, planning, decision-making and their right to a separate carer assessment

2.4 Undertake a carer assessment that empowers and strengthens carer relationships with service providers

2.5 Provide carers with clear information of available services and choices, so they are informed participants in the planning process

2.6 Consult with all organisation representatives involved in assessment and planning in complex situations to clarify carer and/or family involvement

2.7 Check services are provided in a manner that recognises and optimises the caring relationship and maximises each person's strengths; achieves their goals and addresses their identified needs

2.8 Maximise agreed involvement of carers and/or family in assessment and planning processes and decision-making

2.9 Share and update information with carers and/or family

3. Involve carers and/or family and other natural support in monitoring client plan implementation

3.1 Confirm carers and/or family understand the client-identified goals and the role planned services, support and resources have to achieve those goals

3.2 Confirm carers have identified their own goals and the role planned services, support and resources have to achieve those goals

3.3 Listen to observations of the client, carers and/or family about aspects of services provided to achieve goals

3.4 Maintain effective rapport and communication with carers and/or family to support disclosure of information about delivery of services and resources in line with plan

3.5 Maintain collaborative relationships with carers and/or family and other natural supports so that they continue to provide the desired support to the client

3.6 Work with carers and/or family to identify barriers to implement plans and potential adjustments to best meet each person's needs

4. Review and monitor carer and/or family involvement and satisfaction

4.1 Discuss with carers and/or family their satisfaction with how they have been informed and involved

4.2 Evaluate how carer and/or family involvement has contributed to or impacted on achievement of client goals

4.3 Use ongoing feedback and findings to adjust approach to inclusion of carers and/or family members


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Identify and address the needs of carers and/or families

1.1 Work with carers and/or families of clients with complex needs to clarify their own needs and identify available support options

1.2 Provide information to assist carers and/or families and meet their needs

1.3 Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to support individual relationships with each client

1.4 Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of both carers and/or families and client

1.5 Recognise the key risk factors of the care relationship and respond appropriately to address these

1.6 Treat carers and/or family with dignity, respect and sensitivity to cultural issues and expectations in the caring relationship

1.7 Inform service providers of specific identified needs of carers and/or families

1.8 Identify the needs of children with parents with complex needs and apply strategies to address these needs

1.9 Identify when children have adopted the caring role and ensure young carer’s needs are addressed

2. Involve carers and/or families in assessment and planning processes

2.1 Consult with the client to clarify and agree on the role and involvement of primary carers and/or family members in the decision-making and service delivery processes

2.2 Assess the care relationship and address the needs and areas of conflict of the client and carers and/or families

2.3 Inform carers of their role and rights in assessment of the client, planning, decision-making and their right to a separate carer assessment

2.4 Undertake a carer assessment that empowers and strengthens carer relationships with service providers

2.5 Provide carers with clear information of available services and choices, so they are informed participants in the planning process

2.6 Consult with all organisation representatives involved in assessment and planning in complex situations to clarify carer and/or family involvement

2.7 Check services are provided in a manner that recognises and optimises the caring relationship and maximises each person's strengths; achieves their goals and addresses their identified needs

2.8 Maximise agreed involvement of carers and/or family in assessment and planning processes and decision-making

2.9 Share and update information with carers and/or family

3. Involve carers and/or family and other natural support in monitoring client plan implementation

3.1 Confirm carers and/or family understand the client-identified goals and the role planned services, support and resources have to achieve those goals

3.2 Confirm carers have identified their own goals and the role planned services, support and resources have to achieve those goals

3.3 Listen to observations of the client, carers and/or family about aspects of services provided to achieve goals

3.4 Maintain effective rapport and communication with carers and/or family to support disclosure of information about delivery of services and resources in line with plan

3.5 Maintain collaborative relationships with carers and/or family and other natural supports so that they continue to provide the desired support to the client

3.6 Work with carers and/or family to identify barriers to implement plans and potential adjustments to best meet each person's needs

4. Review and monitor carer and/or family involvement and satisfaction

4.1 Discuss with carers and/or family their satisfaction with how they have been informed and involved

4.2 Evaluate how carer and/or family involvement has contributed to or impacted on achievement of client goals

4.3 Use ongoing feedback and findings to adjust approach to inclusion of carers and/or family members

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Work with carers and/or families of clients with complex needs to clarify their own needs and identify available support options 
Provide information to assist carers and/or families and meet their needs 
Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to support individual relationships with each client 
Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of both carers and/or families and client 
Recognise the key risk factors of the care relationship and respond appropriately to address these 
Treat carers and/or family with dignity, respect and sensitivity to cultural issues and expectations in the caring relationship 
Inform service providers of specific identified needs of carers and/or families 
Identify the needs of children with parents with complex needs and apply strategies to address these needs 
Identify when children have adopted the caring role and ensure young carer’s needs are addressed 
Consult with the client to clarify and agree on the role and involvement of primary carers and/or family members in the decision-making and service delivery processes 
Assess the care relationship and address the needs and areas of conflict of the client and carers and/or families 
Inform carers of their role and rights in assessment of the client, planning, decision-making and their right to a separate carer assessment 
Undertake a carer assessment that empowers and strengthens carer relationships with service providers 
Provide carers with clear information of available services and choices, so they are informed participants in the planning process 
Consult with all organisation representatives involved in assessment and planning in complex situations to clarify carer and/or family involvement 
2.7 Check services are provided in a manner that recognises and optimises the caring relationship and maximises each person's strengths; achieves their goals and addresses their identified needs 
Maximise agreed involvement of carers and/or family in assessment and planning processes and decision-making 
 
Confirm carers and/or family understand the client-identified goals and the role planned services, support and resources have to achieve those goals 
Confirm carers have identified their own goals and the role planned services, support and resources have to achieve those goals 
Listen to observations of the client, carers and/or family about aspects of services provided to achieve goals 
Maintain effective rapport and communication with carers and/or family to support disclosure of information about delivery of services and resources in line with plan 
Maintain collaborative relationships with carers and/or family and other natural supports so that they continue to provide the desired support to the client 
3.6 Work with carers and/or family to identify barriers to implement plans and potential adjustments to best meet each person's needs 
Discuss with carers and/or family their satisfaction with how they have been informed and involved 
Evaluate how carer and/or family involvement has contributed to or impacted on achievement of client goals 
Use ongoing feedback and findings to adjust approach to inclusion of carers and/or family members 

Forms

Assessment Cover Sheet

CHCCSM003 - Work with carers and/or families in complex situations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCSM003 - Work with carers and/or families in complex situations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: