CHCCSM007 - Undertake case management in a child protection framework Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCCSM007 Mapping and Delivery Guide Undertake case management in a child protection framework
Version 1.0 Issue Date: April 2024
Qualification
-
Unit of Competency
CHCCSM007 - Undertake case management in a child protection framework
Description
Employability Skills
Learning Outcomes and Application
This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework.Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines. This unit applies to work in a range of health and community service contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting
X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners
Student Learning Resources
Handouts Activities
Slides PPT
Assessment 1
Assessment 2
Assessment 3
Assessment 4
Elements of Competency
Performance Criteria
Element: Elements define the essential outcomes.
Element: Establish client need and/or risk
Assess the client’s needs and risks in accordance with organisation procedures
Develop written assessment plan to reflect the client’s needs
1.3 Clearly explain the worker's role and purpose to the client
Identify, assess, and prioritise information relevant to the client’s circumstances
Ensure communication with the client is of a level, type and manner appropriate to the individual and nature of the issues raised
Provide information to the client regarding the intervention process, their rights of appeal and how to use avenues for complaint
Element: Develop a case management plan
Identify support and prevention strategies that promote and meet the needs of the family
Build into the case plan the client’s strengths and protective factors
Develop case plan in partnership with the client
Collect information on a range of suitable intervention strategies to address immediate, short and longer term needs of clients
Explore a full range of options for addressing the client’s needs and integrate client preferences into planning
Work collaboratively to prioritise case management goals and objectives and negotiate and agree processes with the client
Negotiate goals, actions and timelines for the case plan in concrete, specific terms
Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers
Explore and develop contingency plans
Integrate cultural considerations into goal setting and negotiation of timelines
Establish communication, review and evaluation systems
Element: Implement case plan
Implement practical arrangements to support clients and stakeholders
Utilise established communication processes and protocols to make referrals
Identify roles, responsibilities, outcomes and processes involved in intervention and discuss with the client and service provider
Develop contracts with external service providers and agree on time and resource constraints
Identify review activities and negotiate with the client, service providers, and significant others
Record information in a manner consistent with organisation procedures and policies
Element: Establish review and evaluation systems
Set up appropriate evaluation processes for ongoing implementation of the plan
Assess and document progress towards the achievement of goals with the client and service providers
Assess the need for ongoing intervention
Negotiate with relevant parties proposed actions and timelines to arise from case review
Complete all relevant reporting procedures in accordance with organisation requirements
Undertake appropriate consultation with supervisor at key decision-making points
Element: Plan and participate in case conferences or protection meetings
Convene case conference or protection meetings when they are judged to be the most effective case management decision-making strategy for the needs of the client or in line with legislative and organisation requirements
Clearly identify and explain purpose of case conference or protection meeting to clients and other stakeholders
Establish agenda that clearly outlines purpose, participants, venue, date, time and process
Identify key persons and request they attend the conference or make reporting arrangements
Undertake work to prepare the client for the case conference or protection meeting
Implement processes to ensure the client and/or family can participate in the decision-making process
Anticipate areas of conflict and facilitate resolution
Identify and respond to participant needs for interpreters and other support
Arrange attendance of delegated decision-makers
Provide information equally to all parties
Prepare case history in accordance with agency requirements
Nominate and brief a chairperson and minute taker
Identify, negotiate and record outcomes
Element: Work with agencies to meet the client’s needs
Identify appropriate service providers
Develop and maintain working relationships with relevant community groups
Access inter-agency protocols and guidelines and integrate into case management
Clarify the nature of advocacy and support required by the client
Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others
Discuss with the client all representations made on their behalf to the service provider
Ensure all information is kept in confidence and in-line with organisation policy and legislation
Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals
Element: Undertake case closure
Analyse achievements of case plan goals against performance indicators and document
Identify reasons for case closures
Negotiate case closure with the client and relevant agencies
Advise relevant parties in writing of decision to close case
Take into account the needs of the client throughout case closure and allow the client to reflect on past interventions
Element: Work with agencies to meet the client’s needs
Identify appropriate service providers
Develop and maintain working relationships with relevant community groups
Access inter-agency protocols and guidelines and integrate into case management
Clarify the nature of advocacy and support required by the client
Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others
Discuss with the client all representations made on their behalf to the service provider
Ensure all information is kept in confidence and in-line with organisation policy and legislation
Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT
PERFORMANCE CRITERIA
Elements define the essential outcomes.
Performance criteria specify the level of performance needed to demonstrate achievement of the element.
1. Establish client need and/or risk
1.1 Assess the client’s needs and risks in accordance with organisation procedures
1.2 Develop written assessment plan to reflect the client’s needs
1.3 Clearly explain the worker's role and purpose to the client
1.4 Identify, assess, and prioritise information relevant to the client’s circumstances
1.5 Ensure communication with the client is of a level, type and manner appropriate to the individual and nature of the issues raised
1.6 Provide information to the client regarding the intervention process, their rights of appeal and how to use avenues for complaint
2. Develop a case management plan
2.1 Identify support and prevention strategies that promote and meet the needs of the family
2.2 Build into the case plan the client’s strengths and protective factors
2.3 Develop case plan in partnership with the client
2.4 Collect information on a range of suitable intervention strategies to address immediate, short and longer term needs of clients
2.5 Explore a full range of options for addressing the client’s needs and integrate client preferences into planning
2.6 Work collaboratively to prioritise case management goals and objectives and negotiate and agree processes with the client
2.7 Negotiate goals, actions and timelines for the case plan in concrete, specific terms
2.8 Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers
2.9 Explore and develop contingency plans
2.10 Integrate cultural considerations into goal setting and negotiation of timelines
2.11 Establish communication, review and evaluation systems
2.12 Document case plan and distribute to all parties
3. Implement case plan
3.1 Implement practical arrangements to support clients and stakeholders
3.2 Utilise established communication processes and protocols to make referrals
3.3 Identify roles, responsibilities, outcomes and processes involved in intervention and discuss with the client and service provider
3.4 Develop contracts with external service providers and agree on time and resource constraints
3.5 Identify review activities and negotiate with the client, service providers, and significant others
3.6 Record information in a manner consistent with organisation procedures and policies
4. Establish review and evaluation systems
4.1 Set up appropriate evaluation processes for ongoing implementation of the plan
4.2 Assess and document progress towards the achievement of goals with the client and service providers
4.3 Assess the need for ongoing intervention
4.4 Negotiate with relevant parties proposed actions and timelines to arise from case review
4.5 Complete all relevant reporting procedures in accordance with organisation requirements
4.6 Undertake appropriate consultation with supervisor at key decision-making points
5. Plan and participate in case conferences or protection meetings
5.1 Convene case conference or protection meetings when they are judged to be the most effective case management decision-making strategy for the needs of the client or in line with legislative and organisation requirements
5.2 Clearly identify and explain purpose of case conference or protection meeting to clients and other stakeholders
5.3 Establish agenda that clearly outlines purpose, participants, venue, date, time and process
5.4 Identify key persons and request they attend the conference or make reporting arrangements
5.5 Undertake work to prepare the client for the case conference or protection meeting
5.6 Implement processes to ensure the client and/or family can participate in the decision-making process
5.7 Anticipate areas of conflict and facilitate resolution
5.8 Identify and respond to participant needs for interpreters and other support
5.9 Arrange attendance of delegated decision-makers
5.10 Provide information equally to all parties
5.11 Prepare case history in accordance with agency requirements
5.12 Nominate and brief a chairperson and minute taker
5.13 Identify, negotiate and record outcomes
6. Work with agencies to meet the client’s needs
6.1 Identify appropriate service providers
6.2 Develop and maintain working relationships with relevant community groups
6.3 Access inter-agency protocols and guidelines and integrate into case management
6.4 Clarify the nature of advocacy and support required by the client
6.5 Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others
6.6 Discuss with the client all representations made on their behalf to the service provider
6.7 Ensure all information is kept in confidence and in-line with organisation policy and legislation
6.8 Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals
7. Undertake case closure
7.1 Analyse achievements of case plan goals against performance indicators and document
7.2 Identify reasons for case closures
7.3 Negotiate case closure with the client and relevant agencies
7.4 Advise relevant parties in writing of decision to close case
7.5 Take into account the needs of the client throughout case closure and allow the client to reflect on past interventions
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
ELEMENT
PERFORMANCE CRITERIA
Elements define the essential outcomes.
Performance criteria specify the level of performance needed to demonstrate achievement of the element.
1. Establish client need and/or risk
1.1 Assess the client’s needs and risks in accordance with organisation procedures
1.2 Develop written assessment plan to reflect the client’s needs
1.3 Clearly explain the worker's role and purpose to the client
1.4 Identify, assess, and prioritise information relevant to the client’s circumstances
1.5 Ensure communication with the client is of a level, type and manner appropriate to the individual and nature of the issues raised
1.6 Provide information to the client regarding the intervention process, their rights of appeal and how to use avenues for complaint
2. Develop a case management plan
2.1 Identify support and prevention strategies that promote and meet the needs of the family
2.2 Build into the case plan the client’s strengths and protective factors
2.3 Develop case plan in partnership with the client
2.4 Collect information on a range of suitable intervention strategies to address immediate, short and longer term needs of clients
2.5 Explore a full range of options for addressing the client’s needs and integrate client preferences into planning
2.6 Work collaboratively to prioritise case management goals and objectives and negotiate and agree processes with the client
2.7 Negotiate goals, actions and timelines for the case plan in concrete, specific terms
2.8 Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers
2.9 Explore and develop contingency plans
2.10 Integrate cultural considerations into goal setting and negotiation of timelines
2.11 Establish communication, review and evaluation systems
2.12 Document case plan and distribute to all parties
3. Implement case plan
3.1 Implement practical arrangements to support clients and stakeholders
3.2 Utilise established communication processes and protocols to make referrals
3.3 Identify roles, responsibilities, outcomes and processes involved in intervention and discuss with the client and service provider
3.4 Develop contracts with external service providers and agree on time and resource constraints
3.5 Identify review activities and negotiate with the client, service providers, and significant others
3.6 Record information in a manner consistent with organisation procedures and policies
4. Establish review and evaluation systems
4.1 Set up appropriate evaluation processes for ongoing implementation of the plan
4.2 Assess and document progress towards the achievement of goals with the client and service providers
4.3 Assess the need for ongoing intervention
4.4 Negotiate with relevant parties proposed actions and timelines to arise from case review
4.5 Complete all relevant reporting procedures in accordance with organisation requirements
4.6 Undertake appropriate consultation with supervisor at key decision-making points
5. Plan and participate in case conferences or protection meetings
5.1 Convene case conference or protection meetings when they are judged to be the most effective case management decision-making strategy for the needs of the client or in line with legislative and organisation requirements
5.2 Clearly identify and explain purpose of case conference or protection meeting to clients and other stakeholders
5.3 Establish agenda that clearly outlines purpose, participants, venue, date, time and process
5.4 Identify key persons and request they attend the conference or make reporting arrangements
5.5 Undertake work to prepare the client for the case conference or protection meeting
5.6 Implement processes to ensure the client and/or family can participate in the decision-making process
5.7 Anticipate areas of conflict and facilitate resolution
5.8 Identify and respond to participant needs for interpreters and other support
5.9 Arrange attendance of delegated decision-makers
5.10 Provide information equally to all parties
5.11 Prepare case history in accordance with agency requirements
5.12 Nominate and brief a chairperson and minute taker
5.13 Identify, negotiate and record outcomes
6. Work with agencies to meet the client’s needs
6.1 Identify appropriate service providers
6.2 Develop and maintain working relationships with relevant community groups
6.3 Access inter-agency protocols and guidelines and integrate into case management
6.4 Clarify the nature of advocacy and support required by the client
6.5 Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others
6.6 Discuss with the client all representations made on their behalf to the service provider
6.7 Ensure all information is kept in confidence and in-line with organisation policy and legislation
6.8 Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals
7. Undertake case closure
7.1 Analyse achievements of case plan goals against performance indicators and document
7.2 Identify reasons for case closures
7.3 Negotiate case closure with the client and relevant agencies
7.4 Advise relevant parties in writing of decision to close case
7.5 Take into account the needs of the client throughout case closure and allow the client to reflect on past interventions
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Assess the client’s needs and risks in accordance with organisation procedures
Develop written assessment plan to reflect the client’s needs
1.3 Clearly explain the worker's role and purpose to the client
Identify, assess, and prioritise information relevant to the client’s circumstances
Ensure communication with the client is of a level, type and manner appropriate to the individual and nature of the issues raised
Provide information to the client regarding the intervention process, their rights of appeal and how to use avenues for complaint
Identify support and prevention strategies that promote and meet the needs of the family
Build into the case plan the client’s strengths and protective factors
Develop case plan in partnership with the client
Collect information on a range of suitable intervention strategies to address immediate, short and longer term needs of clients
Explore a full range of options for addressing the client’s needs and integrate client preferences into planning
Work collaboratively to prioritise case management goals and objectives and negotiate and agree processes with the client
Negotiate goals, actions and timelines for the case plan in concrete, specific terms
Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers
Explore and develop contingency plans
Integrate cultural considerations into goal setting and negotiation of timelines
Establish communication, review and evaluation systems
Implement practical arrangements to support clients and stakeholders
Utilise established communication processes and protocols to make referrals
Identify roles, responsibilities, outcomes and processes involved in intervention and discuss with the client and service provider
Develop contracts with external service providers and agree on time and resource constraints
Identify review activities and negotiate with the client, service providers, and significant others
Record information in a manner consistent with organisation procedures and policies
Set up appropriate evaluation processes for ongoing implementation of the plan
Assess and document progress towards the achievement of goals with the client and service providers
Assess the need for ongoing intervention
Negotiate with relevant parties proposed actions and timelines to arise from case review
Complete all relevant reporting procedures in accordance with organisation requirements
Undertake appropriate consultation with supervisor at key decision-making points
Convene case conference or protection meetings when they are judged to be the most effective case management decision-making strategy for the needs of the client or in line with legislative and organisation requirements
Clearly identify and explain purpose of case conference or protection meeting to clients and other stakeholders
Establish agenda that clearly outlines purpose, participants, venue, date, time and process
Identify key persons and request they attend the conference or make reporting arrangements
Undertake work to prepare the client for the case conference or protection meeting
Implement processes to ensure the client and/or family can participate in the decision-making process
Anticipate areas of conflict and facilitate resolution
Identify and respond to participant needs for interpreters and other support
Arrange attendance of delegated decision-makers
Provide information equally to all parties
Prepare case history in accordance with agency requirements
Nominate and brief a chairperson and minute taker
Identify, negotiate and record outcomes
Identify appropriate service providers
Develop and maintain working relationships with relevant community groups
Access inter-agency protocols and guidelines and integrate into case management
Clarify the nature of advocacy and support required by the client
Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others
Discuss with the client all representations made on their behalf to the service provider
Ensure all information is kept in confidence and in-line with organisation policy and legislation
Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals
Analyse achievements of case plan goals against performance indicators and document
Identify reasons for case closures
Negotiate case closure with the client and relevant agencies
Advise relevant parties in writing of decision to close case
Take into account the needs of the client throughout case closure and allow the client to reflect on past interventions
Identify appropriate service providers
Develop and maintain working relationships with relevant community groups
Access inter-agency protocols and guidelines and integrate into case management
Clarify the nature of advocacy and support required by the client
Explain the range of interventions and reason for referral and clarify and negotiate agreement with the client, service providers and significant others
Discuss with the client all representations made on their behalf to the service provider
Ensure all information is kept in confidence and in-line with organisation policy and legislation
Maintain links with service, client and other relevant parties and evaluate progress by achievement of goals
Forms
Assessment Cover Sheet
CHCCSM007 - Undertake case management in a child protection framework
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
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Assessment Record Sheet
CHCCSM007 - Undertake case management in a child protection framework
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent