Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCECD010 Mapping and Delivery Guide
Provide support to people in career transition

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CHCECD010 - Provide support to people in career transition
Description
Employability Skills
Learning Outcomes and Application This unit describes the knowledge and skills required to work with clients in career transition to collaboratively implement and monitor a career action plan and to evaluate their satisfaction with the support services provided. This unit applies to individuals working in career development or a career related field. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

client information and existing career action plans

sources of labour market and education or training information

organisation policies and procedures

modelling of industry operating conditions, including scenarios that involve interactions with real people.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Support clients to implement career action plan
  • Discuss and confirm goals with client based on review of plans already developed and employment opportunities
  • Assess client’s current job or course search skills and resources and employment barriers to identify areas for development
  • Facilitate client access to services, training and networking opportunities and other information according to their needs
  • Assist clients to prepare and present materials that highlight key skills
  • Support clients to present themselves effectively
  • Use communication skills to gain client commitment
  • Document agreed plans with agreed actions, timelines and responsibilities
       
Element: Monitor progress
  • Review and record client progress towards achievement of objectives in the career action plan
  • Where progress is not achieved, review and amend plan and strategies in collaboration with client
  • Provide feedback to support client progress towards achievement of goals
  • Identify and respond to client needs for additional career management skills
       
Element: Evaluate services provided
  • Seek feedback and evaluate client satisfaction with services provided
  • Identify issues or inequities in service delivery and reflect on and report strategies for improvement
  • Contribute to potential improvements in service delivery systems and procedures within scope of own job role
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Support clients to implement career action plan

1.1 Discuss and confirm goals with client based on review of plans already developed and employment opportunities

1.2 Assess client’s current job or course search skills and resources and employment barriers to identify areas for development

1.3 Facilitate client access to services, training and networking opportunities and other information according to their needs

1.4 Assist clients to prepare and present materials that highlight key skills

1.5 Support clients to present themselves effectively

1.6 Use communication skills to gain client commitment

1.7 Document agreed plans with agreed actions, timelines and responsibilities

2. Monitor progress

2.1 Review and record client progress towards achievement of objectives in the career action plan

2.2 Where progress is not achieved, review and amend plan and strategies in collaboration with client

2.3 Provide feedback to support client progress towards achievement of goals

2.4 Identify and respond to client needs for additional career management skills

3. Evaluate services provided

3.1 Seek feedback and evaluate client satisfaction with services provided

3.2 Identify issues or inequities in service delivery and reflect on and report strategies for improvement

3.3 Contribute to potential improvements in service delivery systems and procedures within scope of own job role

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

worked collaboratively using a person-centred approach with at least 3 different clients to develop plans for employment and other career transitions, including for at least 3 of the following:

a job seeker

a person seeking an education or training pathway

a person seeking to change their education or training pathway

a person who has been made redundant

a person seeking retirement

a person seeking voluntary work

a young person exiting secondary schooling

a school aged person exploring their career options and school subject selections

a person seeking promotion

a person seeking career change

monitored and evaluated the implementation of those plans using a structured process of ongoing monitoring, feedback and reflection.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, state/territory), and how these are applied in organisations:

Australian Blueprint for Career Development

codes of practice – Professional Standards for Australian Career Development Practitioners

discrimination

duty of care

equal employment opportunity (EEO)

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and clients

work role boundaries – responsibilities and limitations

work health and safety

principles of person-centred and strengths-based practice

diversity of career transition situations, and how career development practice supports individuals in those situations

employment information including:

current knowledge of the world of work

accepted methods for defining jobs

current labour market trends and information sources, including local, regional, national and international labour markets

occupational groups, clusters and networks

pathways to occupational areas

local options and support networks available

role of key players such as recruitment agencies, professional associations, employment services and funding bodies

training and education information:

options and pathways

funded training opportunities

job search strategies including best practice regarding:

preparing and writing job applications for both the private and public sectors

preparing resumes and portfolios

using recruitment agencies

accessing online services

social media

effects of unemployment on clients and barriers to employment and retention

services and agenices for referral when client needs cannot be met by the organisation or are outside the scope of job role.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Support clients to implement career action plan

1.1 Discuss and confirm goals with client based on review of plans already developed and employment opportunities

1.2 Assess client’s current job or course search skills and resources and employment barriers to identify areas for development

1.3 Facilitate client access to services, training and networking opportunities and other information according to their needs

1.4 Assist clients to prepare and present materials that highlight key skills

1.5 Support clients to present themselves effectively

1.6 Use communication skills to gain client commitment

1.7 Document agreed plans with agreed actions, timelines and responsibilities

2. Monitor progress

2.1 Review and record client progress towards achievement of objectives in the career action plan

2.2 Where progress is not achieved, review and amend plan and strategies in collaboration with client

2.3 Provide feedback to support client progress towards achievement of goals

2.4 Identify and respond to client needs for additional career management skills

3. Evaluate services provided

3.1 Seek feedback and evaluate client satisfaction with services provided

3.2 Identify issues or inequities in service delivery and reflect on and report strategies for improvement

3.3 Contribute to potential improvements in service delivery systems and procedures within scope of own job role

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Discuss and confirm goals with client based on review of plans already developed and employment opportunities 
Assess client’s current job or course search skills and resources and employment barriers to identify areas for development 
Facilitate client access to services, training and networking opportunities and other information according to their needs 
Assist clients to prepare and present materials that highlight key skills 
Support clients to present themselves effectively 
Use communication skills to gain client commitment 
Document agreed plans with agreed actions, timelines and responsibilities 
Review and record client progress towards achievement of objectives in the career action plan 
Where progress is not achieved, review and amend plan and strategies in collaboration with client 
Provide feedback to support client progress towards achievement of goals 
Identify and respond to client needs for additional career management skills 
Seek feedback and evaluate client satisfaction with services provided 
Identify issues or inequities in service delivery and reflect on and report strategies for improvement 
Contribute to potential improvements in service delivery systems and procedures within scope of own job role 

Forms

Assessment Cover Sheet

CHCECD010 - Provide support to people in career transition
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCECD010 - Provide support to people in career transition

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: